Collecting error survey information on the Management Server
The collecting error survey information on the Management Server can be performed using either the command or Web Console.
When using the command, login to the Management Server and execute esfsnap (AdvancedCopy Manager's manager troubleshooting data collection command).
When using Web Console, refer to "Collecting troubleshooting data" in the ETERNUS SF Web Console Guide.
Send the collected error survey information to a Fujitsu system engineer.
Collecting error survey information on the Managed Server
Login to the Managed Server and execute acmcapture (AdvancedCopy Manager's agent troubleshooting data collection command) on each server.
Please send the collected error survey information to a Fujitsu system engineer.
See
If VSSHP (ETERNUS VSS Hardware Provider) is used for backing up the Exchange database, refer to "How to Obtain Error Information" in the ETERNUS VSS Hardware Provider User's Guide.
Note
Collect the files under these directories if the SQL Server database is backed up or replicated.
<SQL_Server_installation_directory>\Log
<SQL_Server_installation_directory> is usually "\Program Files\Microsoft SQL Server\Mssql" (in case of default instance) or "Program Files\Microsoft SQL Server\Mssql$(<Instance_Name>)" (in case of named instance).
If an error occurs during installing ETERNUS SF, esfsnap (AdvancedCopy Manager's manager troubleshooting data collection command) may not exist. In this case, collect the following data.
Event logs
Collect the data of application, security, and system logs as plain text format or as CSV text format.
The procedure to collect event logs is as follows.
Select a target event log on the event viewer.
Execute [ Save under a log file name ] in the [ Action ] tab.
Save [ File type ] in the Save dialog, changing to [text (tab-delimited)(*.txt)] or [CSV(comma-separated)(*.csv)].
Collect the files under the following directories.
<Program directory during installing>\ACM\var
<Environment setup directory during installing>\ACM\env
<Work directory during installing>\ACM\etc
If you are using Backup Wizard for Exchange Server or Restore Wizard for Exchange Server, collect troubleshooting data for Storage Cruiser's agent, too. Refer to "Collecting information on the Managed Server node (Windows)" in "Information for further investigation" in the ETERNUS SF Storage Cruiser Operation Guide for how to collect troubleshooting data.
