This section explains the 673XX message series.
Description
The file or directory specified for path was not found.
Corrective Action
Check that the manager package is correctly installed.
In a clustered manager configuration, there is a chance that setup of the cluster service for the manager has not been performed successfully. Refer to the directory displayed for path and "D.3 Configuration" in the "Setup Guide VE", and check if the setup of the cluster service for the manager has been performed successfully.
Description
The configuration file indicated for file is invalid.
Corrective Action
Check the system log, resolve the problem, and execute the command again.
If an error message regarding the disk or file system has been output
If a message indicating file system quota limit or insufficient space has been output
Description
A configuration check failed.
Corrective Action
Check the system log, resolve the problem and execute the command again.
If an error message regarding the disk or file system has been output
[Virtual Edition]
Description
An error occurred during power control operation for target.
Corrective Action
Take corrective action based on the content of detail.
If detail is "duplicate resource name"
The power state of the VM guest cannot be controlled because multiple VM names on the VM host conflict. Change the names so that they differ because there is an error in the VM host settings.
When detail is "(Message,vmerrno=error_number,ip=IP_address)"
An error has occurred in control of the VM host or VM management software from IP_address. Take corrective action based on error_number.
When error_number is "15"
For the requests from the admin server, the response from VM host or VM management software timed out. Check the operating status and network settings of the VM host or VM management software.
When error_number is "16"
A VM host was not found. There are the following two possibilities:
Select [Operation]-[Update] from the ROR console menu to update the screen and then check if the VM host has been deleted.
[Hyper-V]
There is a possibility that Hyper-V has not been installed or that role has not been enabled.
Check that Hyper-V has been installed and the role has been enabled.
When error_number is "17"
A VM guest was not found. Select [Operation]-[Update] from the ROR console menu to update the screen and then check if the VM guest has been deleted.
Use the VM management console and check that the VM guest is not configured to move when its power status changes.
When error_number is "101", "110", "111", "112", "114", or "116"
Communication between the admin server and the VM host or VM management software failed. Check the operating status and network settings of the admin server, VM host, and VM management software.
When error_number is "113"
Communication with the VM host or VM management software is not possible using the login account information entered when registering the VM host or VM management software. The login account information may have been changed after the VM host or VM management software was registered.
Change the entered values (user name and password) for the login account information to the correct values.
For details, refer to "9.1.7 Changing VM Host Login Account Information" or "9.5 Changing VM Management Software Settings" in the "User's Guide VE".
When error_number is "100" or "115"
The necessary authority may not have been granted in the VM host or VM management software login account information that was registered.
Check the granted authority using the VM management software. If authority has not been granted, change the login account information (user name and password) to that of a user with administrator authority for the VM host or VM management software.
For details, refer to "9.1.7 Changing VM Host Login Account Information" or "9.5 Changing VM Management Software Settings" in the "User's Guide VE".
When error_number is "104", "105", "135", or "136"
Processing of VM host or VM management software tasks failed. Check the operating status and network settings of the VM host or VM management software. When operation is not possible using VM management software, there is a problem with the VM host or VM management software. Resolve the problem with the VM host or VM management software, and then perform the operation.
When error_number is "122"
Perform one of the following corrective actions:
The VM maintenance mode is set for the VM host. Perform the operation again after disabling the VM maintenance mode for the VM host.
The server is inoperable due to its power status. Check the status of the VM guest.
When error_number is "123"
There is a chance that settings for VM guest power operation, which must be performed in advance, have not been performed. For the settings for VM guest power operation that must be performed in advance, refer to "D.2 Configuration Requirements" in the "Design Guide VE".
When error_number is "124"
There are the following possibilities:
The necessary power control settings for the VM guest may not have been configured.
Check that settings for VM guest power operation have been performed in advance. If they have not been performed, make the necessary settings and then perform the operation again.
For the settings for VM guest power operation that must be performed in advance, refer to "D.2 Configuration Requirements" in the "Design Guide VE".
The VM host or VM management software license necessary for operation may not be possessed.
Check the license status using the VM management software.
The necessary authority may not have been granted in the VM host or VM management software login account information that was registered.
Check the granted authority using the VM management software. If authority has not been granted, change the login account information (user name and password) to that of a user with administrator authority for the VM host or VM management software.
For details, refer to "9.1.7 Changing VM Host Login Account Information" or "9.5 Changing VM Management Software Settings" in the "User's Guide VE".
When error_number is "125"
Processing of other tasks is being executed on the VM host. Check if operations are not performing from other clients at the same time, and then perform the operation.
When error_number is "127"
Power control processing of the VM guest failed. There are the following two possibilities:
Check the operating status and network settings of the VM host or VM management software. When operation is not possible using VM management software, there is a problem with the VM host or VM management software. Resolve the problem with the VM host or VM management software, and then perform the operation.
[Hyper-V]
Check that the OS of the Virtual Machine is operating. If the OS has not been installed or is not operating, start the OS and then perform the operation.
When error_number is "400"
Processing of a VM host remote command failed. Check the operating status and network settings of the VM host.
If nothing happens when the command is executed on the VM host, there is a problem with the VM host. Resolve the problem with the VM host, and then perform the operation.
[Solaris Containers]
Check if the disk that contains the non-global zone is mounted on the global zone and can be accessed from the file system.
If this does not resolve the problem, or messages other than the above are output for detail, collect troubleshooting information and contact Fujitsu technical staff.
[Cloud Edition]
Description
An error occurred during power control operation for target.
Corrective Action
Take corrective action based on the content of detail.
If detail is "duplicate resource name"
The power state of the VM guest cannot be controlled because multiple VM names on the VM host conflict. Change the names so that they differ because there is an error in the VM host settings.
If detail is displayed in the "(message,vmerrno=error_number,ip=IP_address)" format
An error has occurred in control of the VM host or VM management software from IP_address. Take corrective action based on error_number.
When error_number is "6", "7", "8", or "9"
Make sure that the manager is running. If the manager has been stopped, start it and perform the operation again.
For details on how to check the running state of the manager and how to start the manager, refer to "2.1 Starting and Stopping the Manager" in the "Operation Guide CE".
When error_number is "15"
For the requests from the admin server, the response from VM host or VM management software timed out. Check the operating status and network settings of the VM host or VM management software.
When error_number is "16"
A VM host was not found. Check the following:
Select [Operation]-[Update] from the ROR console menu to refresh the screen, and check whether the VM host has been deleted.
[Hyper-V]
Check that Hyper-V is installed and roles are enabled.
When error_number is "17" or "104"
The VM guest could not be found. Check the following:
Select [Operation]-[Update] from the ROR console menu to refresh the screen, and check whether the VM guest has been deleted.
Check whether the VM guest is set to be moved when its power status is changed using the VM management console.
The following causes are possible:
Migration has been performed on VMware.
VMware DRS has been enabled.
VMware DPM has been enabled and a VM host in standby mode exists in the same cluster as the target VM host of L-Server creation.
For a. and b.:
In the ROR console orchestration tree, right-click the target L-Server, and select [Update] from the popup menu. Check if the resource status of the updated L-Server is normal.
For c:
Start the L-Server from VM management software.
When error_number is "99"
Due to temporary inconsistencies in the information held by VM host/VM management software resulting from multiple operations, operations of VM host/VM management software failed. Check the operating status of the VM host/VM management software, and perform the operation again.
When error_number is "100" or "115"
The necessary authority may not have been granted in the VM host or VM management software login account information that was registered.
Check the granted authority using the VM management software. If the account does not have the required privileges, change the entered values (user name and password) for the login account information to the values for a user with administrative privileges for the VM host/VM management software.
For details on the values for login account information, refer to "7.1.7 Changing VM Host Login Account Information" or "7.7 Changing VM Management Software Settings" in the "User's Guide for Infrastructure Administrators (Resource Management) CE".
When error_number is "101", "110", "111", "112", "114", or "116"
Communication between the admin server and the VM host or VM management software failed. Check the operating status and network settings of the admin server, VM host, and VM management software.
When error_number is "104", "105", "135", or "136"
Processing of VM host or VM management software tasks failed. Check the operating status and network settings of the VM host or VM management software. When operation is not possible using VM management software, there is a problem with the VM host or VM management software. Resolve the problem with the VM host or VM management software, and then perform the operation.
When CPU or memory to be allocated to a VM guest is insufficient, depending on your environment, either migrate the VM guest to another VM host, or stop the VM guest.
[VMware]
When VMware DPM is enabled and there is a VM host in standby mode in a VMware cluster with a VM guest, start the VM guest from VM management software.
If the target server is not using server management software, there may be differences between the values in the definition files and the actual configuration information of that server. Check that the correct values have been entered.
For details of the definition files, refer to "C.1.4 Configuration when Creating a Virtual L-Server Using a Server which cannot Use ServerView Agents" in the "Setup Guide CE".
When error_number is "113"
Communication with the VM host or VM management software is not possible using the login account information entered when registering the VM host or VM management software. The login account information may have been changed after the VM host or VM management software was registered.
Change the entered values (user name and password) for the login account information to the correct values.
For details on the values for login account information, refer to "7.1.7 Changing VM Host Login Account Information" or "7.7 Changing VM Management Software Settings" in the "User's Guide for Infrastructure Administrators (Resource Management) CE".
When error_number is "122"
Perform one of the following corrective actions:
The VM maintenance mode is set for the VM host. Perform the operation again after disabling the VM maintenance mode for the VM host.
Operation cannot be performed with the current power state. Check the power state of the VM guest.
When error_number is "123"
The error may be the result of one of the following:
The necessary power control settings for the VM guest may not have been configured. For the settings for VM guest power operation that must be performed in advance, refer to "D.2 Configuration Requirements" in the "Design Guide VE".
The software required for power control on the VM guest may not have been started. Perform the operation again after referring to the server virtualization software manual and checking whether the required software has been started.
When error_number is "124"
There are the following possibilities:
The necessary power control settings for the VM guest may not have been configured.
Check that settings for VM guest power operation have been performed in advance. If they have not been performed, make the necessary settings and then perform the operation again.
For the settings for VM guest power operation that must be performed in advance, refer to "D.2 Configuration Requirements" in the "Design Guide VE".
The VM host or VM management software license necessary for operation may not be possessed.
Check the license status using the VM management software.
The necessary authority may not have been granted in the VM host or VM management software login account information that was registered.
Check the granted authority using the VM management software. If authority has not been granted, change the login account information (user name and password) to that of a user with administrator authority for the VM host or VM management software.
For details on the values for login account information, refer to "7.1.7 Changing VM Host Login Account Information" or "7.7 Changing VM Management Software Settings" in the "User's Guide for Infrastructure Administrators (Resource Management) CE".
When error_number is "125"
Processing of other tasks is being executed on the VM host. Check if operations are not performing from other clients at the same time, and then perform the operation.
When error_number is "127"
Power control processing of the VM guest failed. Check the following:
Check the operating status and network settings of the VM host or VM management software.
When operation is not possible using VM management software, there is a problem with the VM host or VM management software. Resolve the problem with the VM host or VM management software, and then perform the operation.
[Hyper-V]
Check whether or not a virtual machine OS has been installed and if the OS has been started.
If an OS has not been installed on a virtual machine, install and start one.
If the OS is not running on the virtual machine, perform the operation after starting up the OS.
When error_number is "400"
Processing of a VM host remote command failed.
Check the operating status and network settings of the VM host. If nothing happens when the command is executed on the VM host, there is a problem with the VM host. Resolve the problem with the VM host, and then perform the operation.
[Solaris Containers]
Check if the disk that contains the non-global zone is mounted on the global zone and can be accessed from the file system.
Check if the disk storing the VM guest corresponding to the L-Server that is the target of the operation is accessible from the file system mounted on the VM host.
When error_number is "547"
VM host/VM management software may not meet the requirements necessary for starting the target VM guest. Use SCVMM to check whether the VM host/VM management software meet the requirements.
When error_number is "548"
Calling of the PowerShell module of VM management software has failed. There may be a problem with installation of SCVMM. Check that SCVMM has been configured properly.
If detail is "VM guest detected on multiple VM hosts (server_name1,server_name2,...)"
[KVM]
The relevant VM guest may exist on multiple VM hosts. In this case, data referred to from the VM guest may be damaged when the VM guest is powered on.
Check whether the following message is repeatedly output in the event log.
FJSVrcx:INFO:21163:obj:VM guest is migrated. |
If the message is repeatedly output
Request an infrastructure administrator of Resource Orchestrator to take corrective action.
For corrective actions, refer to "Configuration for L-Server Live Migration" in "C.6.9 Advisory Notes for RHEL-KVM Usage" in the "Setup Guide CE".
If the message is not repeatedly output
Update the information displayed in the ROR console, and then perform the operation again.
To update the information, right-click the target server in the server resource tree of the ROR console, and select [Update] from the displayed menu. It takes several tens of seconds to be updated.
Update the information for all servers displayed for server_name.
When detail is (xm create::Error: VM name 'VM_guest_name' already in use by domain number ,vmerrno=400,ip=IP_address) or (xm shutdown::Error: Domain 'VM_guest_name' does not exist.,vmerrno=400,ip=IP_address)
If system failure occurs on the manager after L-Server power operations (power on or off, or reboot), restoring the manager automatically performs the power operation, and it may fail.
As a power operation is being performed on the L-Server, ignore the error.
If this does not resolve the problem, or messages other than the above are output for detail, collect troubleshooting information and contact Fujitsu technical staff.
Description
The cloning image image was not found.
Corrective Action
Check that the specified cloning image or the specified version of the cloning image exists.
Check the version using the rcxadm image list command.
For details, refer to the following:
For Virtual Edition, refer to "4.1 rcxadm image" in the "Reference Guide (Command) VE".
For Cloud Edition, refer to "4.1 rcxadm image" in the "Reference Guide (Command/XML) CE".
After checking the image exists, specify the correct cloning image, and then perform the operation again.
In some cases, the image file may not have been synchronized.
Restart the Manager service referring to "2.1 Starting and Stopping the Manager" in the "Operation Guide VE" or "Operation Guide CE".
Description
The command cannot be executed because an agent has not been registered for the physical server target.
Corrective Action
An agent has not been registered for the specified physical server.
After registering an agent, perform the operation again.
Description
The Windows product key was not specified when installing an agent on the physical server target.
Corrective Action
The Windows product key was not specified when installing an agent on the specified physical server. Correct the license information file.
For details, refer to the following:
For Virtual Edition, refer to "17.2 Collecting" in the "User's Guide VE".
For Cloud Edition, refer to "17.5.1 Collecting and Registering" in the "User's Guide for Infrastructure Administrators (Resource Management) CE".
Description
The IP address ip set when installing the agent on the physical server target is invalid.
Corrective Action
Check if ip is the admin LAN IP address of the admin server.
If it is not the IP address of the admin server, set the admin LAN IP address of the admin server for the module for image file operation.
For the IP address settings for the module for image file operation, refer to "4.2 Image Operation Issues [Physical Servers] [Hyper-V]" in "Troubleshooting".
When "-" is displayed for ip, no values have been set.
Description
The server name hostname set when installing the agent on the physical server target is invalid.
Corrective Action
Check the following:
hostname is the admin server name.
The admin server IP address used on the managed server can be resolved using the server name.
If it is not the admin server name, in the IP address settings for the module for image file operation set the host name or IP address of the admin server to enable it to be resolved using the admin LAN.
For the IP address settings for the module for image file operation, refer to "4.2 Image Operation Issues [Physical Servers] [Hyper-V]" in "Troubleshooting".
If the host name cannot be resolved, review the settings concerning the resolution of host names such as the DNS.
Description
Setting of the host name during cloning image deployment failed.
Or the ServerView Agents may not have been able to obtain the host name after it was set.
Deployment of the cloning image has been completed, but setting and post-processing of the host name and public LAN has failed.
Corrective Action
Failure may have occurred due to excessive load on the network or the server. Perform cloning image deployment again.
Alternatively, check using the following procedure and recover the managed server the image was deployed to.
When a single cloning image was being deployed to multiple managed servers, take corrective action for all of the managed servers.
Log in to the managed server and check that the specified host name has been set.
When it has not been set
Change the host name following the procedure for the OS.
[Linux]
When using SUSE Linux Enterprise Server, if server names including periods (".") are configured for post-deployment server names of cloning images, configuration may fail.
Specify post-deployment server names of cloning images that do not include periods (".").
When it has been set
Obtaining information from the ServerView Agents failed.
Restart the ServerView Agents.
Based on the registration status of the agent prior to deployment, perform one of the following:
When an agent has already been registered
Update the server from the GUI, and check if the changed host name is displayed on the GUI.
When an agent has not been registered
Register an agent.
For Virtual Edition, When using the network parameter auto-configuration function, refer to "17.6.1 Operation Checks and Preparations" in the "User's Guide VE" and manually execute the network parameter setup command.
If releasing the server from maintenance mode was specified for after deployment, manually release the server from maintenance mode.
If the problem is still not resolved after performing the above actions, collect the corresponding message and troubleshooting data, and contact Fujitsu technical staff.
Description
The cloning image image is in use.
Corrective Action
After the operation using the specified cloning image is completed, perform the operation again.
Description
An invalid operation was specified for the spare server target.
Corrective Action
The specified operation cannot be performed on the spare server.
Release the settings of the spare server, and then perform the operation again.
Description
name exceeds the maximum number of versions that can be stored.
Corrective Action
When the number of collected cloning images exceeds the maximum number of versions that can be stored
Refer to the following, and delete excess cloning images so there are less than the maximum.
For Virtual Edition, refer to "16.5 Deleting System Images" in the "User's Guide VE".
For Cloud Edition, refer to "17.5.4 Deleting a Cloning Image" in the "User's Guide for Infrastructure Administrators (Resource Management) CE".
When collection of a cloning image with the same name is performed multiple times
After completing the collections performed simultaneously, perform the operation again.
[Cloud Edition]
Description
Information could not be obtained from a VM host.
In vmhost, the VM host name is displayed.
"OS list" is displayed in detail.
The list information of operating systems that can be specified could not be retrieved when creating a VM guest.
Corrective Action
Refer to the management screen of the server virtualization software, and check whether the VM host displayed in vmhost is set to the VM maintenance mode. If the VM host is set to the VM maintenance mode, disable the maintenance mode.
[Cloud Edition]
Description
Failed to restore a VM guest.
Corrective Action
Take corrective action based on the content of detail.
If detail is displayed in the "(message,vmerrno=error_number,ip=IP_address)" format or the "(message,vmerrno=error_number,ip=IP_address,host=VM_host_IP_address)" format
An error has occurred in control of the VM host or VM management software from IP_address. Take corrective action based on error_number.
When error_number is "6", "7", "8", or "9"
Make sure that the manager is running. If the manager has been stopped, start it and perform the operation again.
For details on how to check the running state of the manager and how to start the manager, refer to "2.1 Starting and Stopping the Manager" in the "Operation Guide CE".
When error_number is "15"
For the requests from the admin server, the response from VM host or VM management software timed out. Check the operating status and network settings of the VM host or VM management software.
When error_number is "17"
The VM guest/image could not be found. Select [Operation]-[Update] from the ROR console menu to refresh the screen, and check whether the VM guest/image has been deleted.
When error_number is "19"
The image could not be found. Wait for around three minutes and then repeat the operation.
When error_number is "99"
Due to temporary inconsistencies in the information held by VM host/VM management software resulting from multiple operations, operations of VM host/VM management software failed. Check the operating status of the VM host/VM management software, and perform the operation again.
When error_number is "100" or "115"
The necessary authority may not have been granted in the VM host or VM management software login account information that was registered.
Check the privilege status from the VM management console. If the account does not have the required privileges, change the entered values (user name and password) for the login account information to the values for a user with administrative privileges for the VM host/VM management software.
For details, refer to "7.1.7 Changing VM Host Login Account Information" or "7.7 Changing VM Management Software Settings" in the "User's Guide for Infrastructure Administrators (Resource Management) CE".
If error_number is "101", "110", "111", "112", "114", "116", or "148"
Communication between the admin server and the VM host/VM management software failed. Check the operating status and network settings of the admin server, VM host, and VM management software.
If error_number is "104", "105", "135", "136", or "508"
Processing of VM host or VM management software tasks failed. Check the operating status and network settings of the VM host or VM management software. If operations performed from the VM management software are not executed, there is a problem with the VM host/VM management software. Resolve the problem with the VM host or VM management software, and then perform the operation.
Depending on the VM management software, a recovery operation may be required before performing the operation again. For details on the recovery method, refer to the manual of the VM management software.
When error_number is "113"
Communication with the VM host or VM management software is not possible using the login account information entered when registering the VM host or VM management software. The login account information may have been changed after the VM host or VM management software was registered.
Change the entered values (user name and password) for the login account information to the correct values.
For details, refer to "7.1.7 Changing VM Host Login Account Information" or "7.7 Changing VM Management Software Settings" in the "User's Guide for Infrastructure Administrators (Resource Management) CE".
When error_number is "141", "143", "144", "145", "146", or "147"
The VM guest could not be restored using an image. Check the cause of the error in the VM host/VM management software, and resolve the error.
When error_number is "142"
Failed to restore an image because another operation was performed on the VM guest to restore. Perform the operation again after waiting a while.
If this does not resolve the problem, or messages other than the above are output for detail, collect troubleshooting information and contact Fujitsu technical staff.
Description
Startup of the manager has not been completed.
Corrective Action
Check whether the "Related services" have been started on the admin server.
If they have not been started
Stop the "Manager services" and then start the "Related services". After that, restart the "Manager services".
For details of how to start and stop the manager, refer to "2.1 Starting and Stopping the Manager" in the "Operation Guide VE" or "Operation Guide CE".
If they have been started
Wait a couple of minutes and then execute the command again.
If the problem is still not resolved after performing the above actions, collect the corresponding message and troubleshooting data, and contact Fujitsu technical staff.
Description
There may be a problem in the setting file for communicating with target.
Corrective Action
Collect troubleshooting information and contact Fujitsu technical staff.
[Cloud Edition]
Description
There may be a problem in the setting file for communicating with target.
Corrective Action
Take corrective action based on the content of target.
"storage unit"
Refer to "B.1.1 Creating Definition Files Combining Ports of SAN Storage" in the "Setup Guide CE" and correctly describe the port combination definition file of the SAN storage.
In other cases
Collect the relevant message and troubleshooting data, and contact Fujitsu technical staff.
Description
The SSL certifications of the target and manager may be different.
Corrective Action
For details on how to check and take corrective actions, refer to "4.3 An Error Occurs during Cloning after the Manager is Reinstalled." in "Troubleshooting".
When this message is displayed during deployment of a cloning image, deployment has been completed, but setting and post-processing of the host name and public LAN has failed. Refer to the corrective action of "Message number 67328".
[Virtual Edition]
Description
Communication may have failed temporarily because there is a problem in the network environment or the load of the server target is high.
Corrective Action
Check the corrective action for "Message number 67356", resolve the problem, and then perform the operation again.
When this message is displayed during deployment of a cloning image, deployment has been completed, but setting and post-processing of the host name and public LAN has failed. Refer to the corrective action of "Message number 67328".
If this does not resolve the problem, changing the timeout value may resolve the problem.
Collect troubleshooting information and contact Fujitsu technical staff.
[Cloud Edition]
Description
Communication may have failed temporarily because there is a problem in the network environment or the load of the server target is high.
Corrective Action
Check the corrective action for "Message number 67356", resolve the problem, and then perform the operation again.
When this message is displayed during deployment of a cloning image, deployment has been completed, but setting and post-processing of the host name and public LAN has failed. Refer to the corrective action of "Message number 67328".
When the managed server is VMwareESXi and another vendor's server, the definition file may not exist or the target managed server may not have been defined in the definition file.
Confirm that the there is no error in the filename or content of the definition file, referring to "C.1.5 Configuration when Creating a Virtual L-Server Using VMware ESXi on Other Vendor's Servers" in the "Setup Guide CE".
If this does not resolve the problem, changing the timeout value may resolve the problem.
Collect troubleshooting information and contact Fujitsu technical staff.
Description
Communication may have failed temporarily because the load of the server target is high.
Corrective Action
Check the following:
For Virtual Edition, this message is also displayed when collecting or deploying cloning images fails because incorrect automatic settings such as the following were made using the network parameter auto-configuration function for cloning images.
For the network parameter auto-configuration function that can be defined for cloning images, refer to "17.6 Network Parameter Auto-Configuration for Cloning Images" in the "User's Guide VE".
Automatic settings were performed for the admin LAN
Automatic settings for the public LAN were performed using an IP address of the same subnet as the admin LAN IP address
Log in to the managed server for which collection or deployment of cloning images failed, and check the definition file of the network parameter auto-configuration function to see whether incorrect settings such as those above were performed.
When automatic settings were performed, perform the operation again using the following procedures:
Recovery of the failed managed server
Execute the rcxadm lanctl unset command and release the automatic settings.
For detail to rcxadm lanctl unset command, refer to "5.9 rcxadm lanctl" in the "Resource Guide (Command) VE".
When the admin LAN IP address has not been set on the managed server, set it manually. If the status of the managed server does not change to "normal", refer to the corrective action of "Message number 67192".
Re-collection of cloning images
Correct the definition file of the network parameter auto-configuration function on the managed server from which a cloning image is to be collected, and then collect the image again.
When deployment of a cloning image fails, collect and then deploy a cloning image to the managed server again.
If any cloning images were not collected or deployed successfully, delete them.
Changing the timeout value may resolve the problem.
Collect troubleshooting information and contact Fujitsu technical staff.
Description
Communication with the server target might not be possible or have failed temporarily because the load is high.
Corrective Action
Check the following "Check the network route", resolve the problem and perform the operation again.
Check the network route
How to Check
Execute the ping command on the server where a manager is installed to check the network status. Check if it is possible to communicate with the server target.
[Windows]
>ping the_IP_addresses_of_managed_servers <RETURN> |
<Example: Normal communication>
Pinging ipaddr with 32 bytes of data: |
<Example: Abnormal communication>
Pinging ipaddr with 32 bytes of data: |
[Linux]
# ping the_IP_addresses_of_managed_servers <RETURN> |
<Example: Normal communication>
PING host name (ipaddr) 56(84) bytes of data. |
<Example: Abnormal communication>
PING host name (ipaddr) 56(84) bytes of data. |
Corrective Action
Check the following items:
For <Example: Normal communication>
"IP address checks"
"Firewall checks"
For <Example: Abnormal communication>
"target checks"
"Firewall checks"
"IP address checks"
"LAN network checks"
target checks
Check if the server target is running. The network connection function of the server target may have stopped during communication. Check if the network connection function has been stopped before or after the error occurred, and then perform the operation again.
Firewall checks
Check the settings of firewall software set between the admin server and managed servers or in managed servers.
Refer to "Appendix A Port List" in the "Design Guide VE" or "Design Guide CE", and assign permission for communication to the necessary ports.
IP address checks
Check if the IP address displayed in the error message is correct and if necessary specify the correct IP address, and then perform the operation again.
LAN network checks
Check if the network cable is connected to the server target.
When this message is displayed during deployment of a cloning image, deployment has been completed, but setting and post-processing of the host name and public LAN has failed. Refer to the corrective action of "Message number 67328".
If this does not resolve the problem, changing the timeout value may resolve the problem.
Collect troubleshooting information and contact Fujitsu technical staff.
Description
The program of target may not have been started.
Corrective Action
After checking if the destination server for communication has been started by referring to the following manuals, resolve the problem, and then perform the operation again.
Check the communication destination
Refer to "Chapter 2 Starting and Stopping Managers and Agents" in the "Operation Guide VE" or "Operation Guide CE", and start the destination server for communication.
When target is the name of external software
Refer to the manual of the software and start the service of the external software.
When target is "Task Manager"
Collect troubleshooting information and contact Fujitsu technical staff.
When target is "Resource Coordinator Manager"
Check the status of the manager services. If they have not been started, start them.
For Virtual Edition
Refer to "Chapter 2 Starting and Stopping Managers and Agents" in the "Operation Guide VE".
For Cloud Edition
Refer to "Chapter 2 Starting and Stopping Managers and Agents" in the "Operation Guide CE".
Port number checks
Check the port numbers of the admin server and managed servers. If there are any mistakes, change the port number to the right one.
For Virtual Edition
For how to change port numbers, refer to "Appendix A Port List" in the "Design Guide VE".
For how to change port numbers, refer to "8.2 Changing Port Numbers" or "9.1.6 Changing Port Numbers" in the "User's Guide VE".
For Cloud Edition
For how to change port numbers, refer to "Appendix A Port List" in the "Design Guide CE".
For how to change port numbers, refer to "8.2 Changing Port Numbers" or "9.1.6 Changing Port Numbers" in the "User's Guide for Infrastructure Administrators (Resource Management) CE".
Perform the following corrective action:
When this message is displayed during deployment of a cloning image
Deployment of the cloning image has been completed, but setting and post-processing of the host name and public LAN has failed. Refer to the corrective action of "Message number 67328".
When operating managers in clusters
There is a chance that the shared disk for managers is not mounted.
Mount the shared disk for managers on the node the operation was performed on and perform the operation again.
If the problem is still not resolved after performing the above actions, collect the corresponding message and troubleshooting data, and contact Fujitsu technical staff.
Description
There may be a problem with the network environment.
Corrective Action
Check the following "Check the network route", resolve the problem and perform the operation again.
Check the network route
How to Check
Execute the ping command on the server where a manager is installed to check the network status. Check if communication with the agent is possible.
[Windows Manager]
>ping the_IP_addresses_of_managed_servers <RETURN> |
<Example: Normal communication>
Pinging ipaddr with 32 bytes of data: |
<Example: Abnormal communication>
Pinging ipaddr with 32 bytes of data: |
[Linux Manager]
# ping the_IP_addresses_of_managed_servers <RETURN> |
<Example: Normal communication>
PING host name (ipaddr) 56(84) bytes of data. |
<Example: Abnormal communication>
PING host name (ipaddr) 56(84) bytes of data. |
Corrective Action
Check the following items:
For <Example: Normal communication>
"IP address checks"
"Firewall checks"
For <Example: Abnormal communication>
"target checks"
"Firewall checks"
"IP address checks"
"LAN network checks"
target checks
Check if the server target is running. The network connection function of the server target may have stopped during communication. Check if the network connection function has been stopped before or after the error occurred, and then perform the operation again.
Firewall checks
Check the settings of firewall software set between the admin server and managed servers or in managed servers.
For Virtual Edition, give the permission for communication to ports listed in "Appendix A Port List" in the "Design Guide VE".
For Cloud Edition, give the permission for communication to ports listed in "Appendix A Port List" in the "Design Guide VE".
IP address checks
Check if the IP address displayed in the error message is correct and if necessary specify the correct IP address, and then perform the operation again.
LAN network checks
Check if the network cable is connected to the server target.
Perform the following corrective action:
When this message is displayed during deployment of a cloning image
Deployment of the cloning image has been completed, but setting and post-processing of the host name and public LAN has failed. Refer to the corrective action of "Message number 67328".
If the problem is still not resolved after performing the above actions, collect the corresponding message and troubleshooting data, and contact Fujitsu technical staff.
Description
An IO error has occurred during communication.
Corrective Action
After checking if the destination server for communication has been started by referring to the following manuals, resolve the problem, and then perform the operation again.
Check the communication destination
Refer to "Chapter 2 Starting and Stopping Managers and Agents" in the "Operation Guide VE" or "Operation Guide CE", and start the destination server for communication.
However, when target is the name of external software, refer to the manual of the software and start the service of the external software.
Perform the following corrective action:
When this message is displayed during deployment of a cloning image
Deployment of the cloning image has been completed, but setting and post-processing of the host name and public LAN has failed. Refer to the corrective action of "Message number 67328".
When operating managers in clusters
There is a chance that the shared disk for managers is not mounted.
Mount the shared disk for managers on the node the operation was performed on and perform the operation again.
If the problem is still not resolved after performing the above actions, collect the corresponding message and troubleshooting data, and contact Fujitsu technical staff.
Description
An internal error has occurred.
Corrective Action
Collect troubleshooting information and contact Fujitsu technical staff.
[Virtual Edition]
Description
Registration of the VM host obj failed, because an error has occurred in control of the VM host.
Corrective Action
Take corrective action for the content displayed for detail.
When detail is "(Message,vmerrno=error_number,ip=IP_address)"
An error has occurred in control of the VM host from IP_address. Take corrective action based on error_number.
When error_number is "4" or "15"
For the requests from the admin server, the response from VM host timed out. Check the operating status and network settings of the VM host.
When error_number is "16"
A VM host was not found. There are the following two possibilities:
Select [Operation]-[Update] from the ROR console menu to update the screen and then check if the VM host has been deleted.
[Hyper-V]
There is a possibility that Hyper-V has not been installed or that role has not been enabled.
Check that Hyper-V has been installed and the role has been enabled.
When error_number is "101", "110", "111", "112", "114", or "116"
Communication between the admin server and the VM host failed. Check the operating status and network settings of the admin server and the VM host.
When error_number is "113"
Communication with the VM host is not possible using the login account information entered when registering the VM host.
Change the entered values (user name and password) for the login account information to the correct values.
When error_number is "100" or "115"
The necessary authority may not have been granted in the VM host login account information that was registered.
Check the granted authority using the VM management software. If authority has not been granted, change the login account information (user name and password) to that of a user with administrator authority for the VM host.
When error_number is "400"
Processing of a VM host remote command failed. There are the following possibilities:
The VM host is not running correctly
The network settings of the VM host are incorrect
Setup of the Global zone has not been performed
If nothing happens when the command is executed on the VM host, there is a problem with the VM host. Resolve the problem with the VM host, and then perform the operation.
When detail is "VMGuest's name / host is invalid."
Check if it is possible to use the management window of the server virtualization software to confirm the status of the VM guest on the VM host where the problem occurred.
If the status cannot be confirmed, check the storage configuration of the VM host, return it to a state in which it can be accessed and then perform server registration again.
If this does not resolve the problem, or messages other than the above are output for detail, collect troubleshooting information and contact Fujitsu technical staff.
[Cloud Edition]
Description
Registration of the VM host obj failed, because an error has occurred in control of the VM host.
Corrective Action
When using Resource Orchestrator, if detail is displayed in the "(message,vmerrno=error_number,ip=IP_address)"format, the following may also be relevant:
When detail is "(Message,vmerrno=error_number,ip=IP_address)"
An error has occurred in control of the VM host from IP_address. Take corrective action based on error_number.
When error_number is "4" or "15"
For the requests from the admin server, the response from VM host timed out. Check the operating status and network settings of the VM host.
When error_number is "6", "7", "8", or "9"
Make sure that the manager is running. If the manager has been stopped, start it and perform the operation again.
For details on how to check the running state of the manager and how to start the manager, refer to "2.1 Starting and Stopping the Manager" in the "Operation Guide CE".
When error_number is "16"
A VM host was not found. There are the following two possibilities:
Select [Operation]-[Update] from the ROR console menu to update the screen and then check if the VM host has been deleted.
[Hyper-V]
There is a possibility that Hyper-V has not been installed or that role has not been enabled.
Check that Hyper-V has been installed and the role has been enabled.
When error_number is "99"
Due to temporary inconsistencies in the information held by VM host/VM management software resulting from multiple operations, operations of VM host/VM management software failed. Check the operating status of the VM host/VM management software, and perform the operation again.
When error_number is "101", "110", "111", "112", "114", or "116"
Communication between the admin server and the VM host failed. Check the operating status and network settings of the admin server and the VM host.
When error_number is "113"
Communication with the VM host is not possible using the login account information entered when registering the VM host.
Change the entered values (user name and password) for the login account information to the correct values.
When error_number is "100" or "115"
The necessary authority may not have been granted in the VM host login account information that was registered.
Check the granted authority using the VM management software. If authority has not been granted, change the login account information (user name and password) to that of a user with administrator authority for the VM host.
When error_number is "400"
Processing of a VM host remote command failed. Check the operating status and network settings of the VM host.
If nothing happens when the command is executed on the VM host, there is a problem with the VM host. Resolve the problem with the VM host, and then perform the operation.
[RHEL-Xen]
When registering an RHEL-Xen agent, registration of the agent may fail.
The parameters set for the following file in the VM host for registration may be incorrect:
/etc/xen/xend-config.sxp
Open the file and check that parameters are correct.
For details on the parameters, refer to the "Red Hat Enterprise Linux 5 Virtualization Guide".
Red Hat Enterprise Linux 5 Virtualization Guide
URL: http://docs.redhat.com/docs/en-US/Red_Hat_Enterprise_Linux/5/html/Virtualization/index.html |
Example
Check that the following parameter in the VM host, defining the minimum amount of memory to reserve, is described along a format.
(dom0-min-mem Memory_capacity)
When detail is "VMGuest's name / host is invalid."
Check if it is possible to use the management window of the server virtualization software to confirm the status of the VM guest on the VM host where the problem occurred.
If the status cannot be confirmed, check the storage configuration of the VM host, return it to a state in which it can be accessed and then perform server registration again.
If this does not resolve the problem, or messages other than the above are output for detail, collect troubleshooting information and contact Fujitsu technical staff.
[Virtual Edition]
Description
Stopping of the spare server target failed.
Corrective Action
Take corrective action for the content displayed for detail.
"not supported HA type"
The server switchover method is not supported by the spare server of the VM host.
Specify another spare server as the destination of switching.
"not available VM Host"
The spare server cannot be used as the destination of server switchover.
Check that the status of the spare server is not something other than "normal" or "warning".
Check that the VM guest is not on the VM host. Check the status of communication between the admin server and the VM host, and the operating status and settings of the VM host.
[Xen]
When the spare server is a Citrix XenServer, check that the Citrix XenServer pool master has not been set as the spare server.
"VMware maintenance mode, enter, vmerrno=error_number" or "VM maintenance mode, enter, vmerrno=error_number"
Take corrective actions based on error_number, then perform the operation again.
When error_number is "15"
For the requests from the admin server, the response from VM host timed out. Check the operating status and network settings of the VM host.
When error_number is "16"
A VM host was not found. There are the following two possibilities:
Select [Operation]-[Update] from the ROR console menu to update the screen and then check if the VM host has been deleted.
[Hyper-V]
There is a possibility that Hyper-V has not been installed or that role has not been enabled.
Check that Hyper-V has been installed and the role has been enabled.
When error_number is "101", "110", "111", "112", "114", or "116"
Communication between the admin server and the VM host failed. Check the operating status and network settings of the admin server and the VM host.
When error_number is "113"
Communication with the VM host is not possible using the login account information entered when registering the VM host. The login account information may have been changed after the VM host was registered.
Change the entered values (user name and password) for the login account information to the correct values.
For details, refer to "9.1.7 Changing VM Host Login Account Information" in the "User's Guide VE".
When error_number is "100", "115", or "132"
The necessary authority may not have been granted in the VM host login account information that was registered.
Check the granted authority using the VM management software. If authority has not been granted, change the login account information (user name and password) to that of a user with administrator authority for the VM host.
For details, refer to "9.1.7 Changing VM Host Login Account Information" in the "User's Guide VE".
When error_number is "104", "105", "135", or "136"
Processing of VM host tasks failed. Check the operating status and network settings of the VM host. When operation is not possible using VM management software, there is a problem with the VM host. Resolve the problem with the VM host, and then perform the operation.
When error_number is "130"
The VM host has already been set into VM maintenance mode. Check that the spare server is not being operated by another administrator.
When error_number is "131" or "133"
Setting the VM host into VM maintenance mode failed. Check the operating status and network settings of the VM host.
When error_number is "400"
Processing of a VM host remote command failed. Check the operating status and network settings of the VM host.
If nothing happens when the command is executed on the VM host, there is a problem with the VM host. Resolve the problem with the VM host, and then perform the operation.
When error_number is "401"
[Xen]
The spare server cannot be used as the destination of server switchover.
When the spare server is a Citrix XenServer, check that the Citrix XenServer pool master has not been set as the spare server.
If this does not resolve the problem, or messages other than the above are output for detail, collect troubleshooting information and contact Fujitsu technical staff.
[Cloud Edition]
Description
Stopping of the spare server target failed.
Corrective Action
Take corrective action for the content displayed for detail.
When detail is "(Message,vmerrno=error_number,ip=IP_address)"
When error_number is "6", "7", "8", or "9"
Make sure that the manager is running. If the manager has been stopped, start it and perform the operation again.
For details on how to check the running state of the manager and how to start the manager, refer to "2.1 Starting and Stopping the Manager" in the "Operation Guide CE".
When error_number is "99"
Due to temporary inconsistencies in the information held by VM host/VM management software resulting from multiple operations, operations of VM host/VM management software failed. Check the operating status of the VM host/VM management software, and perform the operation again.
"not supported HA type"
The server switchover method is not supported by the spare server of the VM host.
Specify another spare server as the destination of switching.
"not available VM Host"
The spare server cannot be used as the destination of server switchover.
Check that the status of the spare server is not something other than "normal" or "warning".
Check that the VM guest is not on the VM host. Check the status of communication between the admin server and the VM host, and the operating status and settings of the VM host.
"VMware maintenance mode, enter, vmerrno=error_number" or "VM maintenance mode, enter, vmerrno=error_number"
Take corrective actions based on error_number, then perform the operation again.
When error_number is "15"
For the requests from the admin server, the response from VM host timed out. Check the operating status and network settings of the VM host.
When error_number is "16"
A VM host was not found. There are the following two possibilities:
Select [Operation]-[Update] from the ROR console menu to update the screen and then check if the VM host has been deleted.
[Hyper-V]
There is a possibility that Hyper-V has not been installed or that role has not been enabled.
Check that Hyper-V has been installed and the role has been enabled.
When error_number is "101", "110", "111", "112", "114", or "116"
Communication between the admin server and the VM host failed. Check the operating status and network settings of the admin server and the VM host.
When error_number is "113"
Communication with the VM host is not possible using the login account information entered when registering the VM host. The login account information may have been changed after the VM host was registered.
Change the entered values (user name and password) for the login account information to the correct values.
For details, refer to "7.1.7 Changing VM Host Login Account Information" in the "User's Guide for Infrastructure Administrators (Resource Management) CE".
If error_number is "100", "115", or "132"
The necessary authority may not have been granted in the VM host login account information that was registered.
Check the granted authority using the VM management software. If authority has not been granted, change the login account information (user name and password) to that of a user with administrator authority for the VM host.
For details, refer to "7.1.7 Changing VM Host Login Account Information" in the "User's Guide for Infrastructure Administrators (Resource Management) CE".
When error_number is "104", "105", "135", or "136"
Processing of VM host tasks failed. Check the operating status and network settings of the VM host. When operation is not possible using VM management software, there is a problem with the VM host. Resolve the problem with the VM host, and then perform the operation.
When error_number is "130"
The VM host has already been set into VM maintenance mode. Check that the spare server is not being operated by another administrator.
When error_number is "131" or "133"
Setting the VM host into VM maintenance mode failed. Check the operating status and network settings of the VM host.
When error_number is "400"
Processing of a VM host remote command failed. Check the operating status and network settings of the VM host.
If nothing happens when the command is executed on the VM host, there is a problem with the VM host. Resolve the problem with the VM host, and then perform the operation.
When error_number is "401"
[Xen]
The spare server cannot be used as the destination of server switchover.
If this does not resolve the problem, or messages other than the above are output for detail, collect troubleshooting information and contact Fujitsu technical staff.
Description
Registration of the login account information of the VM host obj failed because an error occurred during communication with the VM host.
Corrective Action
Take corrective action for the content displayed for detail.
When detail is "(Message,vmerrno=error_number,ip=IP_address)"
An error has occurred in control of the VM host from IP_address. Take corrective action based on error_number.
When error_number is "4" or "15"
For the requests from the admin server, the response from VM host timed out. Check the operating status and network settings of the VM host.
When error_number is "16"
A VM host was not found. There are the following two possibilities:
Select [Operation]-[Update] from the ROR console menu to update the screen and then check if the VM host has been deleted.
[Hyper-V]
There is a possibility that Hyper-V has not been installed or that role has not been enabled.
Check that Hyper-V has been installed and the role has been enabled.
When error_number is "101", "110", "111", "112", "114", or "116"
Communication between the admin server and the VM host failed. Check the operating status and network settings of the admin server and the VM host.
When error_number is "113"
Communication with the VM host is not possible using the login account information entered when registering the VM host. The login account information may have been changed after the VM host was registered.
Change the entered values (user name and password) for the login account information to the correct values.
For details, refer to "9.1.7 Changing VM Host Login Account Information" in the "User's Guide VE".
When error_number is "100" or "115"
The necessary authority may not have been granted in the VM host login account information that was changed.
Check the granted authority using the VM management software. If authority has not been granted, change the login account information (user name and password) to that of a user with administrator authority for the VM host.
When error_number is "400"
Processing of a VM host remote command failed. Check the operating status and network settings of the VM host.
If nothing happens when the command is executed on the VM host, there is a problem with the VM host. Resolve the problem with the VM host, and then perform the operation.
If this does not resolve the problem, or messages other than the above are output for detail, collect troubleshooting information and contact Fujitsu technical staff.
[Cloud Edition]
Description
Registration of the login account information of the VM host obj failed because an error occurred during communication with the VM host.
Corrective Action
Refer to the explanation in "Message number 67363".
When using Resource Orchestrator, if detail is displayed in the "(message,vmerrno=error_number,ip=IP_address)"format, the following may also be relevant:
When error_number is "6", "7", "8", or "9"
Make sure that the manager is running. If the manager has been stopped, start it and perform the operation again.
For details on how to check the running state of the manager and how to start the manager, refer to "2.1 Starting and Stopping the Manager" in the "Operation Guide CE".
When error_number is "99"
Due to temporary inconsistencies in the information held by VM host/VM management software resulting from multiple operations, operations of VM host/VM management software failed. Check the operating status of the VM host/VM management software, and perform the operation again.
Description
As a system image is necessary to perform failback when the server switchover method is backup and restore, it is not possible to delete all system images.
Corrective Action
Perform the operation again after performing failback or continuation.
Description
A problem was detected in the following license information file on target.
Installation_folder\Agent\scw\SeparateSetting\ipadj\activation.dat
Corrective Action
Check the following, resolve the problem, and execute the command again.
There is a license information file on target
The content of the license information file on target is correct
For details, refer to the following:
For Virtual Edition, refer to "17.2 Collecting" in the "User's Guide VE".
For Cloud Edition, refer to "17.5.1 Collecting and Registering" in the "User's Guide for Infrastructure Administrators (Resource Management) CE".
Description
Accessing the registry failed.
Corrective Action
Check the following, resolve the problem, and execute the command again.
Setup of the server might not be complete.
Check if an error was displayed during agent setup.
When an error was displayed, resolve the problem and perform agent setup again.
For setup, refer to "2.2 Agent Installation" in the "Setup Guide VE" or "Setup Guide CE".
If the problem is still not resolved after performing the above actions, collect the corresponding message and troubleshooting data, and contact Fujitsu technical staff.
Description
command returned the result code and terminated abnormally.
Corrective Action
Collect troubleshooting information and contact Fujitsu technical staff.
[Virtual Edition]
Description
Setting the VM host obj into VM maintenance mode failed.
Corrective Action
If this message and "Message number 67369" are both displayed between the start and finish of backup or restoration of VM hosts, or server switchover or failback using backup or restore, then no action is necessary.
Take corrective action for the content displayed for detail.
When detail is "timeout occurred"
For the requests from the admin server, the response from VM host or VM management software timed out. Check the operating status and network settings of the VM host or VM management software.
When detail is "(Message,vmerrno=error_number,ip=IP_address)"
An error has occurred in control of the VM host from IP_address. Take corrective action based on error_number.
When error_number is "15"
For the requests from the admin server, the response from VM host or VM management software timed out. Check the operating status and network settings of the VM host or VM management software.
When error_number is "16"
A VM host was not found. Select [Operation]-[Update] from the ROR console menu to update the screen and then check if the VM host has been deleted.
When error_number is "101", "110", "111", "112", "114", "116", "132", or "133"
Communication between the admin server and the VM host or VM management software failed. Check the operating status and network settings of the admin server, VM host, and VM management software.
When error_number is "113"
Communication with the VM host or VM management software is not possible using the login account information entered when registering the VM host or VM management software. The login account information may have been changed after the VM host or VM management software was registered.
Change the entered values (user name and password) for the login account information to the correct values.
For details, refer to "9.1.7 Changing VM Host Login Account Information" in the "User's Guide VE".
When error_number is "100" or "115"
The necessary authority may not have been granted in the VM host or VM management software login account information that was registered.
Check the granted authority using the VM management software. If authority has not been granted, change the login account information (user name and password) to that of a user with administrator authority for the VM host or VM management software.
For details, refer to "9.1.7 Changing VM Host Login Account Information" in the "User's Guide VE".
When error_number is "104", "105", "131", "135", or "136"
Processing of VM host or VM management software tasks failed. Check the operating status and network settings of the VM host or VM management software. When operation is not possible using VM management software, there is a problem with the VM host or VM management software. Resolve the problem with the VM host or VM management software, and then perform the operation.
When the target VM host is using functions of VM management software or other coordinated software, check the configuration and operating status of the coordinated software. When using functions of VM management software, also check the registration status of the VM management software on the Resource Orchestrator admin server.
When error_number is "130"
VM maintenance mode has already been set. Check the status of VM maintenance mode using the VM management software. If VM maintenance mode has not been set, perform the operation again.
[Xen]
When the VM host is a Citrix XenServer and settings to migrate VM guests have not been configured, check that there are no VM guests operating.
When error_number is "400"
Processing of a VM host remote command failed. Check the operating status and network settings of the VM host.
If nothing happens when the command is executed on the VM host, there is a problem with the VM host. Resolve the problem with the VM host, and then perform the operation.
When error_number is "401"
[Xen]
Setting and release of VM maintenance mode for Citrix XenServer pool masters is not supported.
When the VM host is a Citrix XenServer, check that the VM host is not configured as the pool master.
If this does not resolve the problem, or messages other than the above are output for detail, collect troubleshooting information and contact Fujitsu technical staff.
[Cloud Edition]
Description
Setting the VM host obj into VM maintenance mode failed.
Corrective Action
If this message and "Message number 67369" are both displayed between the start and finish of backup or restoration of VM hosts, or server switchover or failback using backup or restore, then no action is necessary.
Take corrective action for the content displayed for detail.
When detail is "timeout occurred"
For the requests from the admin server, the response from VM host or VM management software timed out. Check the operating status and network settings of the VM host or VM management software.
When detail is "(Message,vmerrno=error_number,ip=IP_address)"
An error has occurred in control of the VM host from IP_address. Take corrective action based on error_number.
When error_number is "6", "7", "8", or "9"
Make sure that the manager is running. If the manager has been stopped, start it and perform the operation again.
For details on how to check the running state of the manager and how to start the manager, refer to "2.1 Starting and Stopping the Manager" in the "Operation Guide CE".
When error_number is "15"
For the requests from the admin server, the response from VM host or VM management software timed out. Check the operating status and network settings of the VM host or VM management software.
When error_number is "16"
A VM host was not found. Select [Operation]-[Update] from the ROR console menu to update the screen and then check if the VM host has been deleted.
When error_number is "99"
Due to temporary inconsistencies in the information held by VM host/VM management software resulting from multiple operations, operations of VM host/VM management software failed. Check the operating status of the VM host/VM management software, and perform the operation again.
When error_number is "100" or "115"
The necessary authority may not have been granted in the VM host or VM management software login account information that was registered.
Check the granted authority using the VM management software. If authority has not been granted, change the login account information (user name and password) to that of a user with administrator authority for the VM host or VM management software.
For details, refer to "7.1.7 Changing VM Host Login Account Information" in the "User's Guide for Infrastructure Administrators (Resource Management) CE".
When error_number is "101", "110", "111", "112", "114", "116", "132", or "133"
Communication between the admin server and the VM host or VM management software failed. Check the operating status and network settings of the admin server, VM host, and VM management software.
If error_number is "104", "105", "131", "135", or "136"
Processing of VM host or VM management software tasks failed. Check the operating status and network settings of the VM host or VM management software. When operation is not possible using VM management software, there is a problem with the VM host or VM management software. Resolve the problem with the VM host or VM management software, and then perform the operation.
When the target VM host is using functions of VM management software or other coordinated software, check the configuration and operating status of the coordinated software. When using functions of VM management software, also check the registration status of the VM management software on the Resource Orchestrator admin server.
When error_number is "113"
Communication with the VM host or VM management software is not possible using the login account information entered when registering the VM host or VM management software. The login account information may have been changed after the VM host or VM management software was registered.
Change the entered values (user name and password) for the login account information to the correct values.
For details, refer to "7.1.7 Changing VM Host Login Account Information" in the "User's Guide for Infrastructure Administrators (Resource Management) CE".
When error_number is "130"
VM maintenance mode has already been set. Check the status of VM maintenance mode using the VM management software. If VM maintenance mode has not been set, perform the operation again.
When error_number is "400"
Processing of a VM host remote command failed. Check the operating status and network settings of the VM host.
If nothing happens when the command is executed on the VM host, there is a problem with the VM host. Resolve the problem with the VM host, and then perform the operation.
When error_number is "534"
Check if the target VM host name is correct.
When error_number is "535"
Check if the VM management server can communicate correctly with the DNS server. If this does not resolve the problem, contact your network administrator.
When error_number is "548"
Calling of the PowerShell module of VM management software has failed. There may be a problem with installation of SCVMM. Check that SCVMM has been configured properly.
[Virtual Edition]
Description
Releasing the VM host obj from VM maintenance mode failed.
Corrective Action
If this message and "Message number 67368" are both displayed between the start and finish of backup or restoration of VM hosts, or server switchover or failback using backup or restore, then no action is necessary.
Take corrective action for the content displayed for detail.
When detail is "timeout occurred"
For the requests from the admin server, the response from VM host or VM management software timed out. Check the operating status and network settings of the VM host or VM management software.
This message may be displayed at the end of backup or restoration of VM hosts, or server switchover or failback using backup or restore. In such cases, check the status of VM maintenance mode using the VM management software.
When VM maintenance mode has not been released, release VM maintenance mode.
When detail is "(Message,vmerrno=error_number,ip=IP_address)"
An error has occurred in control of the VM host or VM management software from IP_address. Take corrective action based on error_number.
This message may be displayed at the end of backup or restoration of VM hosts, or server switchover or failback using backup or restore. In such cases, check the status of VM maintenance mode using the VM management software.
When VM maintenance mode has not been released, release VM maintenance mode.
When error_number is "15"
For the requests from the admin server, the response from VM host or VM management software timed out. Check the operating status and network settings of the VM host or VM management software.
When error_number is "16"
A VM host was not found. Select [Operation]-[Update] from the ROR console menu to update the screen and then check if the VM host has been deleted.
When error_number is "101", "110", "111", "112", "114", "116", "132", or "133"
Communication between the admin server and the VM host or VM management software failed. Check the operating status and network settings of the admin server, VM host, and VM management software.
When error_number is "113"
Communication with the VM host or VM management software is not possible using the login account information entered when registering the VM host or VM management software. The login account information may have been changed after the VM host or VM management software was registered.
Change the entered values (user name and password) for the login account information to the correct values.
For details, refer to "9.1.7 Changing VM Host Login Account Information" in the "User's Guide VE".
When error_number is "100" or "115"
The necessary authority may not have been granted in the VM host or VM management software login account information that was registered.
Check the granted authority using the VM management software. If authority has not been granted, change the login account information (user name and password) to that of a user with administrator authority for the VM host or VM management software.
For details, refer to "9.1.7 Changing VM Host Login Account Information" in the "User's Guide VE".
When error_number is "104", "105", "131", "135", or "136"
Processing of VM host or VM management software tasks failed. Check the operating status and network settings of the VM host or VM management software. When operation is not possible using VM management software, there is a problem with the VM host or VM management software. Resolve the problem with the VM host or VM management software, and then perform the operation.
When error_number is "130"
VM maintenance mode has already been released. Check the status of VM maintenance mode using the VM management software. If VM maintenance mode has not been released, perform the operation again.
When error_number is "400"
Processing of a VM host remote command failed. Check the operating status and network settings of the VM host.
If nothing happens when the command is executed on the VM host, there is a problem with the VM host. Resolve the problem with the VM host, and then perform the operation.
When error_number is "401"
[Xen]
Setting and release of VM maintenance mode for Citrix XenServer pool masters is not supported.
When the VM host is a Citrix XenServer, check that the VM host is not configured as the pool master.
If this does not resolve the problem, or messages other than the above are output for detail, collect troubleshooting information and contact Fujitsu technical staff.
[Cloud Edition]
Description
Releasing the VM host obj from VM maintenance mode failed.
Corrective Action
If this message and "Message number 67368" are both displayed between the start and finish of backup or restoration of VM hosts, or server switchover or failback using backup or restore, then no action is necessary.
Take corrective action for the content displayed for detail.
When detail is "timeout occurred"
For the requests from the admin server, the response from VM host or VM management software timed out. Check the operating status and network settings of the VM host or VM management software.
This message may be displayed at the end of backup or restoration of VM hosts, or server switchover or failback using backup or restore. In such cases, check the status of VM maintenance mode using the VM management software.
When VM maintenance mode has not been released, release VM maintenance mode.
When detail is "(Message,vmerrno=error_number,ip=IP_address)"
An error has occurred in control of the VM host or VM management software from IP_address. Take corrective action based on error_number.
This message may be displayed at the end of backup or restoration of VM hosts, or server switchover or failback using backup or restore. In such cases, check the status of VM maintenance mode using the VM management software.
When VM maintenance mode has not been released, release VM maintenance mode.
When error_number is "6", "7", "8", or "9"
Make sure that the manager is running. If the manager has been stopped, start it and perform the operation again.
For details on how to check the running state of the manager and how to start the manager, refer to "2.1 Starting and Stopping the Manager" in the "Operation Guide CE".
When error_number is "15"
For the requests from the admin server, the response from VM host or VM management software timed out. Check the operating status and network settings of the VM host or VM management software.
When error_number is "16"
A VM host was not found. Select [Operation]-[Update] from the ROR console menu to update the screen and then check if the VM host has been deleted.
When error_number is "99"
Due to temporary inconsistencies in the information held by VM host/VM management software resulting from multiple operations, operations of VM host/VM management software failed. Check the operating status of the VM host/VM management software, and perform the operation again.
When error_number is "101", "110", "111", "112", "114", "116", "132", or "133"
Communication between the admin server and the VM host or VM management software failed. Check the operating status and network settings of the admin server, VM host, and VM management software.
When error_number is "113"
Communication with the VM host or VM management software is not possible using the login account information entered when registering the VM host or VM management software. The login account information may have been changed after the VM host or VM management software was registered.
Change the entered values (user name and password) for the login account information to the correct values.
For details, refer to "7.1.7 Changing VM Host Login Account Information" in the "User's Guide for Infrastructure Administrators (Resource Management) CE".
When error_number is "100" or "115"
The necessary authority may not have been granted in the VM host or VM management software login account information that was registered.
Check the granted authority using the VM management software. If authority has not been granted, change the login account information (user name and password) to that of a user with administrator authority for the VM host or VM management software.
For details, refer to "7.1.7 Changing VM Host Login Account Information" in the "User's Guide for Infrastructure Administrators (Resource Management) CE".
If error_number is "104", "105", "131", "135", or "136"
Processing of VM host or VM management software tasks failed. Check the operating status and network settings of the VM host or VM management software. When operation is not possible using VM management software, there is a problem with the VM host or VM management software. Resolve the problem with the VM host or VM management software, and then perform the operation.
When error_number is "130"
VM maintenance mode has already been released. Check the status of VM maintenance mode using the VM management software. If VM maintenance mode has not been released, perform the operation again.
When error_number is "400"
Processing of a VM host remote command failed. Check the operating status and network settings of the VM host.
If nothing happens when the command is executed on the VM host, there is a problem with the VM host. Resolve the problem with the VM host, and then perform the operation.
When error_number is "534"
Check if the target VM host name is correct.
When error_number is "535"
Check if the VM management server can communicate correctly with the DNS server. If this does not resolve the problem, contact your network administrator.
When error_number is "548"
Calling of the PowerShell module of VM management software has failed. There may be a problem with installation of SCVMM. Check that SCVMM has been configured properly.
Description
Failed to execute the command interface with the external software external_software.
The name of the resource that is that target of the operation is displayed in target.
The value returned from the external software is displayed in code.
The error message notified by the external software is displayed in message.
Corrective Action
Resolve the problem referring to the details displayed for message, and then perform the operation again.
Check that the BladeLogic service is running on the server that BladeLogic is operating on.
Check that communication with the server that BladeLogic is operating on is possible.
Check that no mistakes were made in the preparation of the managed server.
For details, refer to "Appendix E Preparations for Creating a Virtual L-Server" in the "Design Guide CE".
Check that the BladeLogic service is running on the VM host or VM host using BladeLogic.
Check that communication with the VM host is possible.
There is a chance the VM guest does not exist, or its power status has been changed.
Check the status of the VM guest.
One of the following problems may have occurred during the operation.
System failure, or reboot of the admin server or manager
Server switchover in which managers are operating using the HA function of cluster software or server virtualization software
If the problem is still not resolved after performing the above actions, collect the corresponding message and troubleshooting data, and contact Fujitsu technical staff.
[Cloud Edition]
Description
As the VM guest obj does not have a CD/DVD drive, connection of the VM guest tool is not possible.
Corrective Action
Add a CD/DVD drive using the VM management software.
[Cloud Edition]
Description
Connection of the VM guest obj to the VM guest tool failed.
Corrective Action
Take corrective action based on the content of detail.
If detail is displayed in the "(message,vmerrno=error_number,ip=IP_address)" format
An error has occurred in control of the VM host or VM management software from IP_address. Take corrective action based on error_number.
When error_number is "6", "7", "8", or "9"
As the manager was restarted during processing, the process has failed. Check that the manager has started properly, and then perform the operation again.
For details on how to check the running state of the manager, refer to "2.1 Starting and Stopping the Manager" in the "Operation Guide CE".
When error_number is "15"
For the requests from the admin server, the response from VM host or VM management software timed out. Check the operating status and network settings of the VM host or VM management software.
When error_number is "16"
A VM host was not found. On the management software tree of the ROR console, select the VM management software used to manage the VM host, and perform [Update].
After that, display the server resource tree, and check whether the VM guest has been moved to another VM host.
When error_number is "17"
A VM guest was not found. Check the following:
On the management software tree of the ROR console, select the VM management software used to manage the VM host, and perform [Update].
After that, display the server resource tree, and check whether the VM guest has been deleted.
Check whether the VM guest is set to be moved when its power status is changed using the VM management console.
If error_number is "101", "110", "111", "112", "114", "116", or "473"
Communication between the admin server and the VM host/VM management software failed. Check the operating status and network settings of the admin server, VM host, and VM management software.
When error_number is "113"
Communication with the VM host or VM management software is not possible using the login account information entered when registering the VM host or VM management software. The login account information may have been changed after the VM host or VM management software was registered.
Change the entered values (user name and password) for the login account information to the correct values.
For details, refer to "7.1.7 Changing VM Host Login Account Information" in the "User's Guide for Infrastructure Administrators (Resource Management) CE".
If error_number is "100", "115", or "471"
The necessary authority may not have been granted in the VM host or VM management software login account information that was registered.
Check the privilege status from the VM management console. If the account does not have the required privileges, change the entered values (user name and password) for the login account information to the values for a user with administrative privileges for the VM host/VM management software.
For details, refer to "7.1.7 Changing VM Host Login Account Information" in the "User's Guide for Infrastructure Administrators (Resource Management) CE".
When error_number is "104", "105", "135", or "136"
Processing of VM host or VM management software tasks failed. Check the operating status and network settings of the VM host or VM management software. If operations performed from the VM management software are not executed, there is a problem with the VM host/VM management software. Resolve the problem with the VM host or VM management software, and then perform the operation.
Depending on the VM management software, a recovery operation may be required before performing the operation again. For details on the recovery method, refer to the manual of the VM management software.
When error_number is "472"
Due to the occurrence of an error on the VM host or VM management software, connection with the VM guest tool was not possible.
Check the cause of the error in the VM host/VM management software, and resolve the error.
If detail is "timeout occurred"
For the requests from the admin server, the response from VM host or VM management software timed out. Check the operating status and network settings of the VM host or VM management software.
If this does not resolve the problem, or messages other than the above are output for detail, collect troubleshooting information and contact Fujitsu technical staff.
Description
Failed to create the VM guest target with the external software external_software.
The value returned from the external software is displayed in code.
The error message notified by the external software is displayed in message.
Corrective Action
Resolve the problem referring to the details displayed for message, and then perform the operation again.
Check that the BladeLogic service is running on the server that BladeLogic is operating on.
Check that communication with the server that BladeLogic is operating on is possible.
Check that no mistakes were made in the preparation of the managed server.
For details, refer to "Appendix E Preparations for Creating a Virtual L-Server" in the "Design Guide CE".
Check that the BladeLogic service is running on the VM host or VM host using BladeLogic.
Check that communication with the VM host is possible.
There is a chance the VM guest does not exist, or its power status has been changed.
Check the status of the VM guest.
[Solaris Containers]
Check if the virtual package corresponding to the specified virtual image resource is registered in BladeLogic.
When a virtual package has not been registered, register it in BladeLogic, and then install it in Resource Orchestrator.
For details, refer to "C.7.3 Registering Resources in Resource Pools" in the "Setup Guide CE".
Check that a network interface used by another zone has not been specified on the VM host.
For details, refer to "C.7.4 Manual Network Configuration" in the "Setup Guide CE".
Check the storage environment and the mount settings.
For details, refer to "E.6.3 Storage Preparations" in the "Design Guide CE".
Check that no files have been created on the disk resource to use.
If there are any files, delete them, and then perform the operation again.
Check the corrective action for the following situation, described in "Message number 62597".
"When one of the following problems occurs during creation of an L-Server, creation fails and VM guests being created on server virtualization software may remain."
If the problem is still not resolved after performing the above actions, collect the corresponding message and troubleshooting data, and contact Fujitsu technical staff.
Description
Failed to install an OS on the VM guest target with the external software external_software.
The value returned from the external software is displayed in code.
The error message notified by the external software is displayed in message.
Corrective Action
Resolve the problem referring to the details displayed for message, and then perform the operation again.
Check that the BladeLogic service is running on the server that BladeLogic is operating on.
Check that communication with the server that BladeLogic is operating on is possible.
Check that no mistakes were made in the preparation of the managed server.
For details, refer to "Appendix E Preparations for Creating a Virtual L-Server" in the "Design Guide CE".
Check that the BladeLogic service is running on the VM host or VM host using BladeLogic.
Check that communication with the VM host is possible.
There is a chance the VM guest does not exist, or its power status has been changed.
Check the status of the VM guest.
If the problem is still not resolved after performing the above actions, collect the corresponding message and troubleshooting data, and contact Fujitsu technical staff.
Description
Failed to modify configurations on the VM guest target with the external software external_software.
The value returned from the external software is displayed in code.
The error message notified by the external software is displayed in message.
Corrective Action
Resolve the problem referring to the details displayed for message, and then perform the operation again.
Check that the BladeLogic service is running on the server that BladeLogic is operating on.
Check that communication with the server that BladeLogic is operating on is possible.
Check that no mistakes were made in the preparation of the managed server.
For details, refer to "Appendix E Preparations for Creating a Virtual L-Server" in the "Design Guide CE".
Check that the BladeLogic service is running on the VM host or VM host using BladeLogic.
Check that communication with the VM host is possible.
There is a chance the VM guest does not exist, or its power status has been changed.
Check the status of the VM guest.
[Solaris Containers]
Check that the configurations have not been modified while an L-Server has been operating.
For the following item, modify the configuration after stopping an L-Server.
L-Server Name
If the problem is still not resolved after performing the above actions, collect the corresponding message and troubleshooting data, and contact Fujitsu technical staff.
Description
Failed to delete the VM guest target with the external software external_software.
The value returned from the external software is displayed in code.
The error message notified by the external software is displayed in message.
Corrective Action
Resolve the problem referring to the details displayed for message, and then perform the operation again.
Check that the BladeLogic service is running on the server that BladeLogic is operating on.
Check that communication with the server that BladeLogic is operating on is possible.
Check that no mistakes were made in the preparation of the managed server.
For details, refer to "Appendix E Preparations for Creating a Virtual L-Server" in the "Design Guide CE".
Check that the BladeLogic service is running on the VM host or VM host using BladeLogic.
Check that communication with the VM host is possible.
There is a chance the VM guest does not exist, or its power status has been changed.
Check the status of the VM guest.
[Solaris Containers]
Check the storage environment and the mount settings.
For details, refer to "E.6.3 Storage Preparations" in the "Design Guide CE".
Check if there is a "lost+found" file in the zone path of the VM guest which is the target of deletion.
If there is no file, execute the following procedure, and then perform the operation again.
On VM host, delete the non-global zone which is the target of deletion.
Unmount the disk mounted on the zone path of the deleted non-global zone.
Perform step 2 to create a file system on the unmounted disk again.
Make sure that the VM guest has not already been deleted.
If it has already been deleted, check that the VM guest is no longer displayed on the server tree on the ROR console, and then perform the operation again.
Make sure that no VM guests are operating.
If there are VM guests operating, stop them and then perform the operation again.
When one of the following problems occurs during deletion of an L-Server, deletion fails and VM guests being deleted on server virtualization software may remain.
Perform the operation again, and then check whether the VM guests still remain. If they do remain, delete them.
System failure, or reboot of the admin server or manager
Server switchover in which managers are operating using the HA function of cluster software or server virtualization software
If the problem is still not resolved after performing the above actions, collect the corresponding message and troubleshooting data, and contact Fujitsu technical staff.
Description
Failed to migrate the VM guest target with the external software external_software.
The value returned from the external software is displayed in code.
The error message notified by the external software is displayed in message.
For VM guests on Solaris Containers, perform the "Recovery Procedure" before performing the operation again.
Corrective Action
Resolve the problem referring to the details displayed for message, and then perform the operation again.
Check that the BladeLogic service is running on the server that BladeLogic is operating on.
Check that communication with the server that BladeLogic is operating on is possible.
Check that no mistakes were made in the preparation of the managed server.
For details, refer to "Appendix E Preparations for Creating a Virtual L-Server" in the "Design Guide CE".
Check that the BladeLogic service is running on the VM host or VM host using BladeLogic.
Check that communication with the VM host is possible.
There is a chance the VM guest does not exist, or its power status has been changed.
Check the status of the VM guest.
[Solaris Containers]
Check the following corrective actions, resolve the cause, perform the recovery procedure, and then perform the operation again.
Check that a network interface which does not exist on the VM host has not been specified.
For details, refer to "C.7.4 Manual Network Configuration" in the "Setup Guide CE".
Check that a network interface used by another zone has not been specified on the VM host.
For details, refer to "C.7.4 Manual Network Configuration" in the "Setup Guide CE".
Check the storage environment and the mount settings.
For details, refer to "E.6.3 Storage Preparations" in the "Design Guide CE".
There is a chance that one of the following problems may have occurred during L-Server migration.
System failure, or reboot of the admin server or manager
Server switchover in which managers are operating using the HA function of cluster software or server virtualization software
Check the error status
Check on the migration target VM host
Execute the following command to check the status of the non-global zone.
# zoneadm list -vc <RETURN> |
When the status of the non-global zone is "configured", perform the procedure from step a. of "Recovery on the migration target VM host" in "2. Recovery".
When the status of the non-global zone is "installed", recovery is not necessary.
When the non-global zone is not displayed, proceed to the next step.
Execute the following command, and check that the disk used for the non-global zone is mounted.
# mount <RETURN> |
If it has not been mounted, perform the procedure in "Check on the migration source VM host".
If it has been mounted, perform the procedure from step c. of "Recovery on the migration target VM host" in "2. Recovery".
Check on the migration source VM host
Execute the following command, and check that the disk used for the non-global zone is mounted.
# mount <RETURN> |
If it has not been mounted, perform the procedure from step a. of "Recovery on the migration source VM host" in "2. Recovery".
If it has been mounted, proceed to the next step.
Execute the following command to check the status of the non-global zone.
# zoneadm list -vc <RETURN> |
When the status of the non-global zone is "configured", perform the procedure from step e. of "Recovery on the migration source VM host" in "2. Recovery".
When the status of the non-global zone is "installed", recovery is not necessary.
When the non-global zone is not displayed, perform the procedure from step c. of "Recovery on the migration source VM host" in "2. Recovery".
Recovery
Recovery on the migration target VM host
Execute the following command to delete the non-global zone.
# zonecfg -z zonename delete <RETURN> |
Execute the following command to check if the non-global zone is displayed.
# zoneadm list -vc <RETURN> |
Execute the following command and unmount the disk used by the non-global zone.
# umount zonepath <RETURN> |
Execute the following command, and check that the disk used for the non-global zone is not mounted.
# mount <RETURN> |
Recovery on the migration source VM host
Execute the following command to mount the physical disk.
# mount zonepath <RETURN> |
Execute the following command, and check that the disk used for the non-global zone is mounted.
# mount <RETURN> |
Execute the following command to create the non-global zone.
# zonecfg -z zonename create -a zonepath <RETURN> |
Execute the following command and check that the status of the created non-global zone is "configured".
# zoneadm list -vc <RETURN> |
Execute the following command to add the non-global zone. Specify the -u option if necessary.
# zoneadm -z zonename attach <RETURN> |
Execute the following command and check that the status of the added non-global zone is "installed".
# zoneadm list -vc <RETURN> |
If the problem is still not resolved after performing the above actions, collect the corresponding message and troubleshooting data, and contact Fujitsu technical staff.
Description
Failed to obtain information from the external software external_software.
The registration name of the external software is displayed for target.
The value returned from the external software is displayed in code.
The error message notified by the external software is displayed in message.
Corrective Action
Resolve the problem referring to the details displayed for message, and then perform the operation again.
Check that the BladeLogic service is running on the server that BladeLogic is operating on.
Check that communication with the server that BladeLogic is operating on is possible.
Check that no mistakes were made in the preparation of the managed server.
For details, refer to "Appendix E Preparations for Creating a Virtual L-Server" in the "Design Guide CE".
One of the following problems may have occurred during the operation.
System failure, or reboot of the admin server or manager
Server switchover in which managers are operating using the HA function of cluster software or server virtualization software
If the problem is still not resolved after performing the above actions, collect the corresponding message and troubleshooting data, and contact Fujitsu technical staff.
Description
Failed to upgrade the configuration information with the external software external_software.
The registration name of the external software is displayed for target.
The value returned from the external software is displayed in code.
The error message notified by the external software is displayed in message.
Corrective Action
Resolve the problem referring to the details displayed for message, and then perform the operation again.
Check that the BladeLogic service is running on the server that BladeLogic is operating on.
Check that communication with the server that BladeLogic is operating on is possible.
One of the following problems may have occurred during the operation.
System failure, or reboot of the admin server or manager
Server switchover in which managers are operating using the HA function of cluster software or server virtualization software
If the problem is still not resolved after performing the above actions, collect the corresponding message and troubleshooting data, and contact Fujitsu technical staff.
Description
Registration of the VM management software obj failed, because an error has occurred in control of the VM management software.
Corrective Action
Take corrective action for the content displayed for detail.
When detail is "(Message,vmerrno=error_number,ip=IP_address)"
An error has occurred in control of the VM management software from IP_address. Take corrective action based on error_number.
When error_number is "4" or "15"
For the requests from the admin server, the response from VM management software timed out. Check the operating status and network settings of the VM management software.
When error_number is "16"
VM management software was not found. Select [Operation]-[Update] from the ROR console menu to update the screen and then check if the VM management software has been deleted.
When error_number is "101", "110", "111", "112", "114", or "116"
Communication between the admin server and the VM management software failed. Check the operating status and network settings of the admin server and the VM management software.
When error_number is "113"
Communication with the VM management software is not possible using the login account information of the specified VM management software.
Change the entered values (user name and password) for the login account information to the correct values.
When error_number is "100" or "115"
The necessary authority may not have been granted in the VM management software login account information that was specified.
Check the granted authority using the VM management software. If authority has not been granted, change the login account information (user name and password) to that of a user with administrator authority for the VM management software.
When detail is "ip address:invalid format / name:invalid format / product name:invalid format."
The value entered for IP address/VM management software name/VM management software type cannot be used. Change the value to a valid one.
When detail is "product:already registered."
The specified VM management software is already registered.
When detail is "user name:invalid format / password:invalid format."
The values entered for login account information (user name and password) cannot be used. Change the login account information to the correct information.
If this does not resolve the problem, or messages other than the above are output for detail, collect troubleshooting information and contact Fujitsu technical staff.
[Cloud Edition]
Description
Registration of the VM management software obj failed, because an error has occurred in control of the VM management software.
Corrective Action
Refer to the explanation in "Message number 67380".
When using Resource Orchestrator, if detail is displayed in the "(message,vmerrno=error_number,ip=IP_address)"format, the following may also be relevant:
When error_number is "6", "7", "8", or "9"
Make sure that the manager is running. If the manager has been stopped, start it and perform the operation again.
For details on how to check the running state of the manager and how to start the manager, refer to "2.1 Starting and Stopping the Manager" in the "Operation Guide CE".
When error_number is "99"
Due to temporary inconsistencies in the information held by VM host/ VM management software resulting from multiple operations, obtaining of information from VM host/ VM management software failed. Check the operating status of the VM host/VM management software, and perform the operation again.
[Virtual Edition]
Description
Changing settings of the VM management software obj failed, because an error has occurred in control of the VM management software.
Corrective Action
Take corrective action for the content displayed for detail.
When detail is "(Message,vmerrno=error_number,ip=IP_address)"
An error has occurred in control of the VM management software from IP_address. Take corrective action based on error_number.
When error_number is "4" or "15"
For the requests from the admin server, the response from VM management software timed out. Check the operating status and network settings of the VM management software.
When error_number is "16"
VM management software was not found. Select [Operation]-[Update] from the ROR console menu to update the screen and then check if the VM management software has been deleted.
When error_number is "101", "110", "111", "112", "114", or "116"
Communication between the admin server and the VM management software failed. Check the operating status and network settings of the admin server and the VM management software.
When error_number is "113"
Communication with the VM management software is not possible using the login account information entered when registering the VM management software.
Change the entered values (user name and password) for the login account information to the correct values.
When error_number is "100" or "115"
The necessary authority may not have been granted in the VM management software login account information that was registered.
Check the granted authority using the VM management software. If authority has not been granted, change the login account information (user name and password) to that of a user with administrator authority for the VM management software.
When detail is "ip address:invalid format / name:invalid format / product name:invalid format."
The value entered for IP address/VM management software name/VM management software type cannot be used. Change the value to a valid one.
When detail is "product:already registered."
The specified VM management software is already registered.
When detail is "user name:invalid format / password:invalid format."
The values entered for login account information (user name and password) cannot be used. Change the login account information to the correct information.
If this does not resolve the problem, or messages other than the above are output for detail, collect troubleshooting information and contact Fujitsu technical staff.
[Cloud Edition]
Description
Changing settings of the VM management software obj failed, because an error has occurred in control of the VM management software.
Corrective Action
When detail is "(Message,vmerrno=error_number,ip=IP_address)"
An error has occurred in control of the VM management software from IP_address. Take corrective action based on error_number.
When error_number is "4" or "15"
For the requests from the admin server, the response from VM management software timed out. Check the operating status and network settings of the VM management software.
When error_number is "6", "7", "8", or "9"
Make sure that the manager is running. If the manager has been stopped, start it and perform the operation again.
For details on how to check the running state of the manager and how to start the manager, refer to "2.1 Starting and Stopping the Manager" in the "Operation Guide CE".
When error_number is "16"
VM management software was not found. Select [Operation]-[Update] from the ROR console menu to update the screen and then check if the VM management software has been deleted.
When error_number is "99"
Due to temporary inconsistencies in the information held by VM host/VM management software resulting from multiple operations, operations of VM host/VM management software failed. Check the operating status of the VM host/VM management software, and perform the operation again.
When error_number is "101", "110", "111", "112", "114", or "116"
Communication between the admin server and the VM management software failed. Check the operating status and network settings of the admin server and the VM management software.
When error_number is "113"
Communication with the VM management software is not possible using the login account information entered when registering the VM management software.
Change the entered values (user name and password) for the login account information to the correct values.
When error_number is "100" or "115"
The necessary authority may not have been granted in the VM management software login account information that was registered.
Check the granted authority using the VM management software. If authority has not been granted, change the login account information (user name and password) to that of a user with administrator authority for the VM management software.
When detail is "ip address:invalid format / name:invalid format / product name:invalid format."
The value entered for IP address/VM management software name/VM management software type cannot be used. Change the value to a valid one.
When detail is "product:already registered."
The specified VM management software is already registered.
When detail is "user name:invalid format / password:invalid format."
The values entered for login account information (user name and password) cannot be used. Change the login account information to the correct information.
If this does not resolve the problem, or messages other than the above are output for detail, collect troubleshooting information and contact Fujitsu technical staff.
[Virtual Edition]
Description
Migration of the VM guest vmguest failed. The server vmhost1 is the migration source and the server vmhost2 is the migration target.
Corrective Action
Take corrective action for the content displayed for detail.
When detail is "(Message,vmerrno=error_number,ip=IP_address)"
An error has occurred in control of the VM host or VM management software from IP_address. Take corrective action based on error_number.
When error_number is "15"
For the requests from the admin server, the response from VM host or VM management software timed out. Check the operating status and network settings of the VM host or VM management software.
When error_number is "16"
A VM host was not found. Select [Operation]-[Update] from the ROR console menu to update the screen and then check if the VM host has been deleted.
When error_number is "17"
A VM guest was not found. Select [Operation]-[Update] from the ROR console menu to update the screen and then check if the VM guest has been deleted.
Use the VM management console and check that the VM guest is not configured to move when its power status changes.
When error_number is "101", "110", "111", "112", "114", "116", "153", or "162"
Communication between the admin server and the VM host or VM management software failed. Check the operating status and network settings of the admin server, VM host, and VM management software.
When error_number is "113"
Communication with the VM host or VM management software is not possible using the login account information entered when registering the VM host or VM management software. The login account information may have been changed after the VM host or VM management software was registered.
Change the entered values (user name and password) for the login account information to the correct values.
For details, refer to "9.1.7 Changing VM Host Login Account Information" or "9.5 Changing VM Management Software Settings" in the "User's Guide VE".
When error_number is "100" or "115"
The necessary authority may not have been granted in the VM host or VM management software login account information that was registered.
Check the privilege status from the VM management console. If authority has not been granted, change the login account information (user name and password) to that of a user with administrator authority for the VM host or VM management software.
For details, refer to "9.1.7 Changing VM Host Login Account Information" or "9.5 Changing VM Management Software Settings" in the "User's Guide VE".
When error_number is "104", "105", "135", or "136"
Processing of VM host or VM management software tasks failed. Check the operating status and network settings of the VM host or VM management software. When operation is not possible using the VM management console, there is a problem with the VM host or VM management software. Resolve the problem with the VM host or VM management software, and then perform the operation.
When error_number is "150" or "151"
An error was detected during pre-migration checks. Migration between the servers cannot be performed. Check the following configurations, operating statuses, and registration statuses with the admin server of Resource Orchestrator.
VM guest
Migration source VM host
Migration target VM host
Also, when the server virtualization software requires VM management software for migration, check the following:
That VM management software has been registered on the admin server
That the registered VM management software is managing the VM hosts that are the migration source and migration target
If there are no problems with the operating status, registration status, or management status, check the cause of the error on the VM host or VM management software and resolve it.
When error_number is "155", "157", "158", "159", "160", or "310"
An error occurred during control of migration. Check the cause of the error on the VM host or VM management software and correct it.
When error_number is "152", "161", or "222"
An error occurred during migration. Check that there are no errors in the values specified when executing migration. If there are no errors in the specified values, check the cause of the error on the VM host or VM management software and correct it.
When error_number is "216"
There are no VM hosts that can be used for migration. Check the operating status of the VM host.
When error_number is "156", "300", or "316"
An error occurred during control of migration. Check the operating status and network settings of the VM host or VM management software. If there is no problem with the operating status or network settings, check the cause of the error on the VM host or VM management software and resolve it.
When error_number is "164"
The migration target VM host is not suitable. Specify a VM host other than the migration source.
When error_number is "400"
Processing of a VM host remote command failed. Check the operating status and network settings of the VM host.
If nothing happens when the command is executed on the VM host, there is a problem with the VM host. Resolve the problem with the VM host, and then perform the operation.
If this does not resolve the problem, or messages other than the above are output for detail, collect troubleshooting information and contact Fujitsu technical staff.
[Cloud Edition]
Description
Migration of the VM guest vmguest failed. The server vmhost1 is the migration source and the server vmhost2 is the migration target.
Corrective Action
Take corrective action for the content displayed for detail.
When detail is "(Message,vmerrno=error_number,ip=IP_address)"
An error has occurred in control of the VM host or VM management software from IP_address. Take corrective action based on error_number.
When error_number is "6", "7", "8", or "9"
Make sure that the manager is running. If the manager has been stopped, start it and perform the operation again.
For details on how to check the running state of the manager and how to start the manager, refer to "2.1 Starting and Stopping the Manager" in the "Operation Guide CE".
When error_number is "15"
For the requests from the admin server, the response from VM host or VM management software timed out. Check the operating status and network settings of the VM host or VM management software.
When error_number is "16"
A VM host was not found. Select [Operation]-[Update] from the ROR console menu to update the screen and then check if the VM host has been deleted.
When error_number is "17"
A VM guest was not found. Check the following:
Select [Operation]-[Update] from the ROR console menu to refresh the screen, and check whether the VM guest has been deleted.
Check whether the VM guest is set to be moved when its power status is changed using the VM management console.
When error_number is "99"
Due to temporary inconsistencies in the information held by VM host/VM management software resulting from multiple operations, operations of VM host/VM management software failed. Check the operating status of the VM host/VM management software, and perform the operation again.
When error_number is "100" or "115"
The necessary authority may not have been granted in the VM host or VM management software login account information that was registered.
Check the privilege status from the VM management console. If authority has not been granted, change the login account information (user name and password) to that of a user with administrator authority for the VM host or VM management software.
For details, refer to "7.1.7 Changing VM Host Login Account Information" or "7.7 Changing VM Management Software Settings" in the "User's Guide for Infrastructure Administrators (Resource Management) CE".
When error_number is "101", "110", "111", "112", "114", "116", "153", or "162"
Communication between the admin server and the VM host or VM management software failed. Check the operating status and network settings of the admin server, VM host, and VM management software.
When error_number is "104" or "152"
Processing of VM host or VM management software tasks failed. Check the operating status and network settings of the VM host or VM management software. When operation is not possible using VM management software, there is a problem with the VM host or VM management software. Perform the operation again after resolving the problem with the VM host/VM management software.
Depending on the VM management software, a recovery operation may be required before performing the operation again. For details on the recovery method, refer to the manual of the VM management software.
When error_number is "113"
Communication with the VM host or VM management software is not possible using the login account information entered when registering the VM host or VM management software. The login account information may have been changed after the VM host or VM management software was registered.
Change the entered values (user name and password) for the login account information to the correct values.
For details, refer to "7.1.7 Changing VM Host Login Account Information" or "7.7 Changing VM Management Software Settings" in the "User's Guide for Infrastructure Administrators (Resource Management) CE".
When error_number is "150"
[VMware]
After starting an L-Server operating on a VMware VM host, when migration between servers is performed before completion of starting of the OS, migration fails.
Perform the operation again after starting of the L-Server's OS is complete.
When error_number is "150" or "151"
An error was detected during pre-migration checks. Migration between the servers cannot be performed. Check the following configurations, operating statuses, and registration statuses with the admin server of Resource Orchestrator.
VM guest
Migration source VM host
Migration target VM host
Also, when the server virtualization software requires VM management software for migration, check the following:
That VM management software has been registered on the admin server
That the registered VM management software is managing the VM hosts that are the migration source and migration target
If there are no problems with the operating status, registration status, or management status, check the cause of the error on the VM host or VM management software and resolve it.
When error_number is "150" or "164"
The VM host specified as the destination does not meet the requirements for the migration destination of VM guests. Specify a VM host that meets the requirements for the destination.
When using an environment with overcommit enabled, also refer to the advisory notes in "17.7 Migration of VM Hosts between Servers" in the "User's Guide for Infrastructure Administrators (Resource Management) CE".
For details on the overcommit function, refer to "C.2.11 Overcommit" or "C.3.12 Overcommit" in the "Setup Guide CE".
If error_number is "152", "161", or "222"
An error occurred during migration. Check that there are no errors in the values specified when executing migration. If there are no errors in the specified values, check the cause of the error on the VM host or VM management software and correct it.
When error_number is "155", "157", "158", "159", "160", or "310"
An error occurred during control of migration. Check the cause of the error on the VM host or VM management software and correct it.
When error_number is "156", "300", or "316"
An error occurred during control of migration. Check the operating status and network settings of the VM host or VM management software. If there is no problem with the operating status or network settings, check the cause of the error on the VM host or VM management software and resolve it.
When error_number is "164"
The migration target VM host is not suitable. Specify a VM host other than the migration source.
When error_number is "216"
There are no VM hosts that can be used for migration. Check the operating status of the VM host.
If error_number is "400"
Processing of a VM host remote command failed. Check the operating status and network settings of the VM host.
If nothing happens when the command is executed on the VM host, there is a problem with the VM host. Resolve the problem with the VM host, and then perform the operation.
[KVM]
When the following description is displayed in detail, check the host configuration for the live migration.
- "Temporary failure in name resolution"
- "Cannot recv data: Permission denied, please try again. Permission denied, please try again. Permission denied (publickey,gssapi-keyex,gssapi-with-mic,password). : Connection reset by peer"
For details, refer to "Configuration for L-Server Live Migration" in "C.6.9 Advisory Notes for RHEL-KVM Usage" in the "Setup Guide CE".
When performing VM live migration using the command provided with Red Hat Enterprise Linux 6 on a VM host, make sure to specify both --undefinesource and --persistent, which are the virsh migrate command options.
When performing live migration using Virtual Machine Manager, confirm that the guest OS on the source host has been moved to the destination host, stop the guest OS on the destination, and then start the guest OS on the destination.
When not performing the procedure above, the virtual L-Server may not be managed properly in Resource Orchestrator.
When "Error: libvirt-0.9.4-23.el6_2.4 or later is needed." is displayed in detail, it means that the version of libvirt package installed on VM host in the destination to migrate is older than 0.9.4-23.el6_2.4.
As there are non-compatible functions that can lead to security vulnerabilities, upgrade the libvirt package to 0.9.4-23.el6_2.4 or a later version.
When error_number is "534"
Check if the target VM host name is correct.
When error_number is "535"
Check whether the server specified as the destination has a configuration that allows migration referring to "Appendix D Server Virtualization Products" in the "Design Guide VE". Check if the VM management server can communicate correctly with the DNS server. If this does not resolve the problem, contact your network administrator.
When error_number is "548"
Calling of the PowerShell module of VM management software has failed. There may be a problem with installation of SCVMM. Check that SCVMM has been configured properly.
[Cloud Edition]
Description
When value is "image"
The specified cloning image name image is already in use by another VM management software obj.
When value is "Address"
The specified address is already in use on obj.
When value is "Network_resource_name (Network_interface_name)"
The network interface corresponding to the specified network resource is already in use on obj.
The name of a VM host or VM guest is displayed for obj.
Corrective Action
When value is "image"
Perform the operation again after specifying another cloning image name.
When value is "Address"
Specify another address, and then perform the operation again.
When value is "Network_resource_name (Network_interface_name)"
Either specify a different network resource, or check and correct the virtual network definition file, and then perform the operation again.
[Cloud Edition]
Description
Failed to create a VM guest.
Corrective Action
Take corrective action based on the content of detail.
If detail is displayed in the "(message,vmerrno=error_number,ip=IP_address)" format or the "(message,vmerrno=error_number,ip=IP_address,host=VM_host_IP_address)" format
An error has occurred in control of the VM host or VM management software from IP_address. Take corrective action based on error_number.
When error_number is "6", "7", "8", or "9"
Make sure that the manager is running. If the manager has been stopped, start it and perform the operation again.
For details on how to check the running state of the manager and how to start the manager, refer to "2.1 Starting and Stopping the Manager" in the "Operation Guide CE".
If error_number is "9", "104", or "105"
When detail is the following, and one of the problems below occur during L-Server creation or startup, creating or starting the L-Server fails but VM guests being created on server virtualization software may remain.
The "(message,vmerrno=9,ip=IP_address)" format
The "(PowerShell script execution error : create_vmguest:task result error,vmerrno=104,ip=IP_address, host=VM_host_IP_address)" format
The "(PowerShell script execution error : create_vmguest:task result timeout,vmerrno=105,ip=IP_address, host=VM_host_IP_address)" format
The "(clone image_name:task result error,vmerrno=104,ip=IP_address)" format
The "(create VM_guest_name:task result error,vmerrno=104,ip=IP_address)" format
The "(Message:task result error,vmerrno=104,ip=IP_address, host=VM_host_IP_address)" format
The "(PowerShell script execution error : create_vmguest:VM guest already exists,vmerrno=603,ip=IP_address, host=VM_host_IP_address)" format
System failure, or reboot of the admin server or manager
Job cancel or time out on VM management software
Server switchover in which managers are operating using the HA function of cluster software or server virtualization software
Make sure that the manager is running, and use the following procedure for restoration:
Check the VM guest name related to the error message above with the event log on the ROR console.
The VM guest name is displayed for the resource name in the event log.
Display the VM management console, and check if the VM guest checked in 1. exists.
Also, confirm that an existing disk has been attached.
If a VM guest exists and an existing virtual disk has been attached at 2., detach the virtual disk. For details on how to detach virtual disks, refer to the server virtualization software manual. (*1)
*1: When the server virtualization software is Hyper-V, select "No" for the "When a virtual hard disk file is removed from a virtual machine, it can also be removed from the virtual machine host. Do you want Virtual Machine Manager to do this for you?" displayed when deleting a virtual disk.
If there is a VM guest that meets the condition in 2., delete it from the VM management console. For details on how to delete VM guests, refer to the server virtualization software manual. (*2)
*2: When server virtualization software is VMware, select "Delete from Disk", when deleting VM guests.
After confirming from the server tree or orchestration tree on the ROR console that the VM guest that was checked in 1. does not exist, create or start the L-Server again.
When error_number is "11"
[KVM]
When detail is "invalid format key:val.", the value of key is invalid. After changing the "val" you entered, perform the operation again.
For how to check, refer to "C.6.8 [OS] Tab Configuration" in the "Setup Guide CE".
When detail is "invalid value time_zone:val", the value of time_zone is invalid, please check the time zone value in the XML file which used by L-Server Create command.
When detail is "invalid format of password", the value of password is invalid. Please check and correct the "password" you entered, and retry the operation.
When error_number is "15"
For the requests from the admin server, the response from VM host or VM management software timed out. Check the operating status and network settings of the VM host or VM management software.
When error_number is "16"
A VM host was not found. Select [Operation]-[Update] from the ROR console menu to update the screen and then check if the VM host has been deleted.
When error_number is "17"
The image could not be found. Select [Operation]-[Update] from the ROR console menu to refresh the screen, and check whether the image has been deleted.
When error_number is "99"
Due to temporary inconsistencies in the information held by VM host/ VM management software resulting from multiple operations, obtaining of information from VM host/ VM management software failed. Check the operating status of the VM host/VM management software, and perform the operation again.
If error_number is "100", "115", "178", "337", or "381"
The necessary authority may not have been granted in the VM host or VM management software login account information that was registered.
Check the privilege status from the VM management console. If the account does not have the required privileges, change the entered values (user name and password) for the login account information to the values for a user with administrative privileges for the VM host/VM management software.
For details, refer to "7.1.7 Changing VM Host Login Account Information" or "7.7 Changing VM Management Software Settings" in the "User's Guide for Infrastructure Administrators (Resource Management) CE".
If error_number is "101", "110", "111", "112", "114", "116", "181", "249", "341", or "382 "
Communication between the admin server and the VM host/VM management software failed. Check the operating status and network settings of the admin server, VM host, and VM management software.
If error_number is "104"
The following causes are possible:
On VMware, an L-Server was created by specifying a Windows image
The OS type specified for images when creating L-Servers and the OS type of the installed OS are different
On VMware, an L-Server was created by specifying a Windows image
Sysprep is not located on VMware vCenter Server.
If the OS type for the VM guest is Windows, installation of Sysprep is required.
Locate Sysprep on VMware vCenter Server.
The Sysprep located on VMware vCenter Server is incorrect.
The correct Sysprep file, decided according to the OS version for the VM guest (Windows 2000, Windows XP, and Windows 2003) and the CPU architecture (x86 and x64) is necessary.
When using Windows Server 2008, Sysprep is not required because it is set up in the OS.
Confirm the OS version for the VM guest and CPU architecture, and locate Sysprep on VMware vCenter Server.
For details on the location for Sysprep, refer to the description for the Microsoft Sysprep tool in the "vSphere Virtual Machine Administration Guide" manual released by VMware, Inc.
Refer to the relevant version of document, referring to the following URL:
URL: http://www.vmware.com/support/pubs/vs_pubs.html |
The OS type specified for images when creating L-Servers and the OS type of the installed OS are different
The OS type specified for images when creating L-Servers and the OS type of the installed OS may be different.
The OS type for images is inherited from the L-Server that is the source of image collection. Check if the OS type of the L-Server that is the source of collection and the installed OS type are the same.
If the OS types are not the same, collect images again after configuring the correct OS type of L-Server as the source for collection, and create an L-Server.
However, the type of OS for an L-Server created specifying images cannot be changed. When the OS type of the L-Server cannot be changed, use server virtualization software to collect images again after configuring the correct OS type for the VM guest, and then create the L-Server.
Delete collected images that have the wrong configurations.
For details on how to change the OS type of an L-Server, refer to "17.2.1 Modifying Specifications" in the "User's Guide for Infrastructure Administrators (Resource Management) CE".
For details on how to change the OS types of VM guests using server virtualization software, refer to the server virtualization software manual.
If error_number is "104", "105", "135", "136", "178", "509", "510", "511", "512", "513", "519", "520", "521", "531", "532 ", or "550"
Processing of VM host or VM management software tasks failed. Check the operating status and network settings of the VM host or VM management software. When operation is not possible using VM management software, there is a problem with the VM host or VM management software. Resolve the problem with the VM host or VM management software, and then perform the operation.
Depending on the VM management software, a recovery operation may be required before performing the operation again. For details on the recovery method, refer to the manual of the VM management software.
If an image has been specified when executing the operation, the OS customization process may have failed. Check that the device path to the system disk of the specified image is the following:
[Hyper-V]
IDE:0:0
[VMware]
SCSI:0:0
When using a device other than the above, change the disk configuration of the image, and then perform the operation again. For details on how to change disk configurations, refer to the manual of the VM management software.
[Hyper-V]
If error_number is "104", and the guest OS type is Windows, the product key may be not correct. Check that the correct product key has been specified. The product key cannot be omitted.
[VMware]
If the error number is "104" and the target server is not using server management software, there may be differences between the values in the definition files and the actual configuration information of that server. Check that the correct values have been entered.
For details of the definition files, refer to "C.1.4 Configuration when Creating a Virtual L-Server Using a Server which cannot Use ServerView Agents" in the "Setup Guide CE".
When error_number is "113"
Communication with the VM host or VM management software is not possible using the login account information entered when registering the VM host or VM management software. The login account information may have been changed after the VM host or VM management software was registered.
Change the entered values (user name and password) for the login account information to the correct values.
For details, refer to "7.1.7 Changing VM Host Login Account Information" or "7.7 Changing VM Management Software Settings" in the "User's Guide for Infrastructure Administrators (Resource Management) CE".
If error_number is "170", "171", "172", "173", "174", "175", "176", "177", "179", or "180 "
The VM guest could not be created using an image. Check the cause of the error in the VM host/VM management software, and resolve the error.
If error_number is "240", "335", or "603"
Failed to create a VM guest because the VM guest name is already in use. Change the VM guest name or the destination VM host.
When error_number is "241", "242", "244", or "332"
Could not create a VM guest in the definition file storage location of the VM guest. Check the status of the definition file storage location of the VM guest.
When error_number is "245"
The VM guest name is invalid. Change the VM guest name.
When error_number is "246"
The specified VM host cannot create a VM guest. Change the destination VM host.
If error_number is "330", "331", "333", "334", "336", "340", or "342"
Failed to modify the VM guest. Check the cause of the error in the VM host/VM management software, and resolve the error.
When error_number is "338"
Failed to modify the configuration because another operation was performed on the created VM guest. Perform the operation again after waiting a while.
When error_number is "339"
Too many devices were specified for creation in the VM guest. Perform the operation again after decreasing the numbers of disks or NIC.
When error_number is "380"
Failed to set the OS unique information for the VM guest again. Set the OS unique information for the created VM guest again.
When error_number is "400"
Processing of a VM host remote command failed. Check the operating status and network settings of the VM host.
If nothing happens when the command is executed on the VM host, there is a problem with the VM host. Resolve the problem with the VM host, and then perform the operation.
[Solaris]
The failure may be occurred by competing processes of the remote command. Perform the failed operation again.
[KVM]
If "Error: LVM is not supported for VM guest." is displayed for detail, LVM cannot be used for cloning images. Use a non-LVM cloning image.
When cloning image is Windows, take the following corrective actions depending on the content of detail. The format of detail is "command"::"error message returned by command".
"command not found"
The command was not found on the VM host.
Check that all of the necessary packages have been installed on the VM host.
"no operating system was found on this disk"
No guest operating system was found on the image disk.
This is probably because libguestfs-winsupport.x86_64 has not been installed on the VM host.
For the packages installed to a guest OS, refer to the "Preparations" of "When using a Windows cloning image" in "C.6.7 Collecting a Cloning Image" in the "Setup Guide".
When "Packages for automatic OS setting not installed." is displayed for detail
The required packages for automatic OS configuration (ip, host name, etc.) of the VM on a VM host has have not been installed.
Check all of packages for automatic OS setting are installed in "preparation" of the "When using a Windows cloning image" in "C.6.7 Collect Cloning Images" in the "Setup Guide CE"
When "DefaultPassword registry not found." is displayed for detail
The "DefaultPassword" registry value was not found.
Check the following registry value on the L-Server that is the target of cloning image collection.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\Winlogon\DefaultPassword |
Or, check all of packages for automatic OS setting are installed in "preparation" in "When using a Windows cloning image" in "C.6.7 Collect Cloning Images" in the "Setup Guide CE".
Refer to the "Preparations" of "When using a Windows cloning image" in "C.6.7 Collecting a Cloning Image" in the "Setup Guide".
When "timeout occurred while executing sysprep." is displayed for detail
There is a possibility that preparation was not performed correctly, or execution of sysprep failed.
Log in to the L-Server that is the target of cloning image collection and check the following registry value.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\Winlogon\DefaultPassword |
If there is a mistake in the administrator password, enter the administrator password again and perform the operation that collects cloning images.
If this does not resolve the problem, there is possibility that execution of sysprep failed.
Check and remove the cause of the error of sysprep, and then collect cloning images the cloning image again.
For details, refer to the following web site.
URL: http://support.microsoft.com/ |
When "Error: libvirt-0.9.4-23.el6_2.4 or later is needed." is displayed in detail, it means that the version of libvirt package installed on VM host in the destination to migrate is older than 0.9.4-23.el6_2.4.
As there are non-compatible functions that can lead to security vulnerabilities, upgrade the libvirt package to 0.9.4-23.el6_2.4 or a later version.
When error_number is "501" or "608"
Make sure that the specified virtual network name exists on the VM host.
When error_number is "503"
There is no target operation image on VM management software.
Perform the operation again after checking that there are no differences between image information on Resource Orchestrator and the VM management software.
When error_number is "514"
After confirming if there is no trouble with the administrator account information, perform the operation again.
When error_number is "515" or "607"
Perform the operation again, after specifying a supported OS for VM host.
When error_number is "534"
Check if the target VM host name is correct.
When error_number is "535"
Check if the VM management server can communicate correctly with the DNS server. If this does not resolve the problem, contact your network administrator.
If error_number is "536", "538", or "546"
There is a problem with the library of System Center Virtual Machine Manager. Check that the status of the library server or shared library is normal, then perform the operation again after waiting for a short time.
When error_number is "537" or "539"
Operation of the System Center Virtual Machine Manager library failed. Check the result of the job using System Center Virtual Machine Manager.
When error_number is "548"
Calling of the PowerShell module of VM management software has failed. There may be a problem with installation of SCVMM. Check that SCVMM has been configured properly.
If error_number is "552", "553", or "554"
Remote WMI execution of Failover Cluster failed. Check that the remote WMI execution is not blocked by Windows Firewall or anything else. If it is not blocked, check that the status of the Failover Cluster is normal using Failover Cluster Manager, and then perform operation again after a while.
When error_number is "555"
Remote WMI execution of Failover Cluster failed. Register the login account of VM management software (which is entered when the VM management software is registered in Resource Orchestrator) in the Administrators groups of all VM hosts, and then perform the operation again.
When error_number is "604"
Specify a value smaller than the physical memory size of the VM host.
If the target server is not using server management software, there may be differences between the values in the definition files and the actual configuration information of that server. Check that the correct values have been entered.
For details of the definition files, refer to "C.1.4 Configuration when Creating a Virtual L-Server Using a Server which cannot Use ServerView Agents" in the "Setup Guide CE".
When error_number is "605"
Specify a value smaller than the number of CPU cores of the VM host.
If the target server is not using server management software, there may be differences between the values in the definition files and the actual configuration information of that server. Check that the correct values have been entered.
For details of the definition files, refer to "C.1.4 Configuration when Creating a Virtual L-Server Using a Server which cannot Use ServerView Agents" in the "Setup Guide CE".
When error_number is "606"
The number exceeds the number of available CPUs. Specify a value in the available range.
When error_number is "609"
The VLAN ID value is not in the available range of values. Specify the available range.
When error_number is "614"
The level exceeds that of available CPU performance. Specify the available range.
If the target server is not using server management software, there may be differences between the values in the definition files and the actual configuration information of that server. Check that the correct values have been entered.
For details of the definition files, refer to "C.1.4 Configuration when Creating a Virtual L-Server Using a Server which cannot Use ServerView Agents" in the "Setup Guide CE".
When error_number is "616"
The specification format for the time zone is incorrect. Specify the correct format.
When error_number is "617"
The product ID specification format is incorrect. Specify the correct format.
When error_number is "618"
Administrator information is invalid. Specify valid information.
When error_number is "621"
The format of the specified IP address is incorrect. Specify an IP address in the correct format.
When error_number is "624"
The template of System Center Virtual Machine Manager corresponding to the specified image is either invalid or damaged. Check the image using System Center Virtual Machine Manager.
When error_number is "654"
The MAC address pool was not found under the management of System Center Virtual Machine Manager at the IP address.
Check if a MAC address pool available for use exists in the corresponding System Center Virtual Machine Manager.
When error_number is "656"
The MAC address available for use could not be obtained from the MAC address pool specified in the definition file "scvmm_mac_pool.rcxprop" or "scvmm_mac_pool_tenant_name.rcxprop".
Check the corresponding System Center Virtual Machine Manager to see if there are any MAC addresses available for use left in the specified MAC address pool.
When error_number is "657"
The MAC address pool specified in the definition file "scvmm_mac_pool.rcxprop" or "scvmm_mac_pool_tenant_name.rcxprop" is not under management of System Center Virtual Machine Manager at the IP address.
Check if the specified MAC address pool exists in the corresponding System Center Virtual Machine Manager.
When error_number is "658"
The MAC address pool specified in the definition file "scvmm_mac_pool.rcxprop" or "scvmm_mac_pool_tenant_name.rcxprop" cannot be used by the host group to which the VM host at VM_host_IP_address belongs.
Check the corresponding System Center Virtual Machine Manager to see if the specified MAC address pool can be used by the host group to which the target VM host belongs.
When error_number is "659"
Wait for a short while and then perform the operation again. If the retry failed, the tenant administrator or the tenant user should notify the infrastructure administrator of the information in this message.
The infrastructure administrator should check if all file paths in the message can be accessed on the VM host where the target VM guest exists. If not, take corrective action to make them accessible, and then request the user who reported the problem to perform the operation again.
When error_number is "663"
Waiting for a while, then perform the operation or check again.
When error_number is "665"
The virtual network connected to the virtual network adapter does not have a high availability attribute. Configure the virtual network definition file of Resource Orchestrator so that a high availability virtual network is defined as the destination. If there is no problem with the configuration defined in the virtual network definition file, the virtual network configuration information on the VM management software may have not been updated. Wait for a while or update the host cluster on the VM management software, and then perform the operation again.
When error_number is "804"
The data center cannot be found on the VM management software. Check if the data center name has been modified on the VM management software. If it has been modified, wait for a while and perform the operation again.
When error_number is "806"
VM host cluster is not configured on the VM management software. Configure the cluster, referring to the server virtualization software manual. If the cluster has been configured, check if the cluster name has been modified on the VM management software. If it has been modified, wait for a while and perform the operation again.
When error_number is "807"
High availability setting is disabled for the VM host cluster on the VM management software. Enable high availability setting, referring to the server virtualization software manual, and then perform the operation again.
If detail is displayed in the "invalid parameter:parameter:value" format
The parameter value is invalid. Perform the operation again after modifying the entered value.
If detail is "timeout occurred"
For the requests from the admin server, the response from VM host or VM management software timed out. Check the operating status and network settings of the VM host or VM management software.
Due to hardware failure, L-Server creation may take an excessive amount of time.
When it takes a long time, L-Server creation may fail.
There is a possibility that the hardware of the server used for L-Server creation has failed.
Check the following:
When the server used to create the L-Server is a blade server, if failure of the Fibre Channel switch blade has occurred
When the server used to create the L-Server is a blade server, if failure of the LAN switch blade has occurred
When hardware failure has occurred, update the hardware information held by the server virtualization software.
For details on how to update hardware information, refer to the server virtualization software manual.
[Solaris Containers]
If an error occurs during L-Server creation, check the following:
Check that a network interface which does not exist on the VM host has not been specified.
For details, refer to "C.7.4 Manual Network Configuration" in the "Setup Guide CE".
Check that the a network interface used by another zone has not been specified on the VM host.
For details, refer to "C.7.4 Manual Network Configuration" in the "Setup Guide CE".
When configuring the L-Server network interface using the DHCP settings, check if the settings to allocate IP addresses from the DHCP server are configured.
Check that the IP address allocated to the L-Server has not been allocated in duplicate.
When detail is one of the following:
When detail is one of following, if system failure occurs on the VM management software server or VM management software while creating or starting the L-Server, creating or starting of the L-Server will fail.
The "(vmware remote error,vmerrno=101,ip=IP_address)" format
The "(logout failed(remote error),vmerrno=116,ip=IP_address)" format
"timeout occurred"
Make sure that the VM management software is running, and use the following procedure for restoration.
Check the resource name related to the error message above with the event log on the ROR console. The VM guest name is displayed for the resource name.
Display the VM management console, and check if the VM guest checked in 1. exists. Also, confirm that an existing disk has been attached.
If a VM guest exists and an existing virtual disk has been attached at 2., detach the virtual disk. For details on how to detach virtual disks, refer to the server virtualization software manual. (*1)
*1: When the server virtualization software is Hyper-V, select "No" for the "When a virtual hard disk file is removed from a virtual machine, it can also be removed from the virtual machine host. Do you want Virtual Machine Manager to do this for you?" displayed when deleting a virtual disk.
If there is a VM guest that meets the condition in 2., delete it from the VM management console.
For details on how to delete VM guests, refer to the server virtualization software manual. (*2)
*2: When server virtualization software is VMware, select "Delete from Disk", when deleting VM guests.
Check if the VM management software can communicate with the manager. Select the VM management software in the server resource tree of the ROR console, and check if the status displayed on the main panel is "normal".
After confirming from the server tree or orchestration tree on the ROR console that the VM guest that was checked in 1. does not exist, create, or start the L-Server again.
If detail is "invalid parameter:memory size:Memory_size_in_the_unit_of_MB"
The memory size allocated to the VM guest is incorrect. The value specified for MAXDefinableMemorySize must be the same as or larger than the value of MemorySize.
For details on the MAXDefinableMemorySize setting method, refer to "C.1.2 VM Specific Information Definition File" in "Setup Guide CE".
If this does not resolve the problem, or messages other than the above are output for detail, collect troubleshooting information and contact Fujitsu technical staff.
[Cloud Edition]
Description
Failed to delete the VM guest.
Corrective Action
Take corrective action based on the content of detail.
If detail is displayed in the "(message,vmerrno=error_number,ip=IP_address)" format or the "(message,vmerrno=error_number,ip=IP_address,host=VM_host_IP_address)" format
An error has occurred in control of the VM host or VM management software from IP_address. Take corrective action based on error_number.
When error_number is "6", "7", "8", or "9"
Make sure that the manager is running. If the manager has been stopped, start it and perform the operation again.
For details on how to check the running state of the manager and how to start the manager, refer to "2.1 Starting and Stopping the Manager" in the "Operation Guide CE".
When error_number is "15"
For the requests from the admin server, the response from VM host or VM management software timed out. Check the operating status and network settings of the VM host or VM management software.
When error_number is "16"
A VM host was not found. Select [Operation]-[Update] from the ROR console menu to update the screen and then check if the VM host has been deleted.
When error_number is "17"
A VM guest was not found. Check the following:
Select [Operation]-[Update] from the ROR console menu to refresh the screen, and check whether the VM guest has been deleted.
Check whether the VM guest is set to be moved when its power status is changed using the VM management console.
The VM host, which the L-Server is running on, detects that the VM guest of the L-Server does not exist, so L-Server deletion fails. Check the name of the VM guest of the L-Server using the GUI or the CLI.
When using the GUI:
Display the ROR console.
Select the L-Server on the orchestration tree.
Select the [Resource Details] tab on the main panel, and check the guest name of the resource.
When using the CLI:
Execute the following command:
>rcxadm lserver show -name L-Server_name <RETURN> |
Check the display of "VmGuest:".
If the VM guest name is not displayed, delete the L-Server again.
If the VM guest name is displayed, check that migration is not being performed from the management screen of the VM management software, and then delete the L-Server again.
When a message is output during deletion of the L-Server, check that the VM guest name of the L-Server is not displayed, and then delete the L-Server again.
When error_number is "99"
Due to temporary inconsistencies in the information held by VM host/VM management software resulting from multiple operations, operations of VM host/VM management software failed. Check the operating status of the VM host/VM management software, and perform the operation again.
When error_number is "100", "115", "260", or "337"
The necessary authority may not have been granted in the VM host or VM management software login account information that was registered.
Check the privilege status from the VM management console. If the account does not have the required privileges, change the entered values (user name and password) for the login account information to the values for a user with administrative privileges for the VM host/VM management software.
For details, refer to "7.1.7 Changing VM Host Login Account Information" or "7.7 Changing VM Management Software Settings" in the "User's Guide for Infrastructure Administrators (Resource Management) CE".
When error_number is "101", "110", "111", "112", "114", "116", "263", or "341"
Communication between the admin server and the VM host or VM management software failed. Check the operating status and network settings of the admin server, VM host, and VM management software.
If error_number is "104", "105", "135", "136", or "527"
Processing of VM host or VM management software tasks failed. Check the operating status and network settings of the VM host or VM management software. When operation is not possible using VM management software, there is a problem with the VM host or VM management software. Resolve the problem with the VM host or VM management software, and then perform the operation.
Depending on the VM management software, a recovery operation may be required before performing the operation again. For details on the recovery method, refer to the manual of the VM management software.
When error_number is "113"
Communication with the VM host or VM management software is not possible using the login account information entered when registering the VM host or VM management software. The login account information may have been changed after the VM host or VM management software was registered.
Change the entered values (user name and password) for the login account information to the correct values.
For details, refer to "7.1.7 Changing VM Host Login Account Information" or "7.7 Changing VM Management Software Settings" in the "User's Guide for Infrastructure Administrators (Resource Management) CE".
When error_number is "261"
Failed to delete the VM guest. Check the cause of the error in the VM host/VM management software, and resolve the error.
When error_number is "262"
Failed to delete the VM guest. VM guests cannot be deleted while their power is ON. Check the power state of the VM guest.
If error_number is "330", "331", "332", "333", "334", "335", "336", "339", "340", or "342 "
Failed to modify the VM guest. Check the cause of the error in the VM host/VM management software, and resolve the error.
When error_number is "338"
Failed to modify the configuration because another operation was performed on the VM guest. Perform the operation again after waiting a while.
When error_number is "400"
Processing of a VM host remote command failed. Check the operating status and network settings of the VM host.
If nothing happens when the command is executed on the VM host, there is a problem with the VM host. Resolve the problem with the VM host, and then perform the operation.
[KVM]
If the following message is contained in detail, check that the operations and settings on the VM host are correct.
libvir: QEMU error : Requested operation is not valid: Refusing to undefine while domain managed save image exists |
Operations on VM hosts
Execute the following command from the VM host where the target VM guest that could not be deleted exits.
After this command is complete, you can delete the VM guest.
# virsh managedsave-remove VM_guest_name <RETURN> |
Example
When specifying vm_guest for the VM_guest_name
# virsh managedsave-remove vm_guest <RETURN> |
Checking /etc/sysconfig/libvirt-guests Configuration
Check that /etc/sysconfig/libvirt-guests has been configured correctly.
For details, refer to "E.5.2 Preparations for Servers" in "Design Guide CE".
If error_number is "548"
Calling of the PowerShell module of VM management software has failed. There may be a problem with installation of SCVMM. Check that SCVMM has been configured properly.
If detail is "timeout occurred"
For the requests from the admin server, the response from VM host or VM management software timed out. Check the operating status and network settings of the VM host or VM management software.
If this does not resolve the problem, or messages other than the above are output for detail, collect troubleshooting information and contact Fujitsu technical staff.
[Cloud Edition]
Description
Failed to modify the configuration of the VM guest.
Corrective Action
Take corrective action based on the content of detail.
If this message is displayed when modifying L-Server configuration, some information may have been modified. If you want to check modified information, wait for a while and then check the L-Server information.
If detail is displayed in the "(message,vmerrno=error_number,ip=IP_address)" format or the "(message,vmerrno=error_number,ip=IP_address,host=VM_host_IP_address)" format
An error has occurred in control of the VM host or VM management software from IP_address. Take corrective action based on error_number.
When error_number is "6", "7", "8", or "9"
Make sure that the manager is running. If the manager has been stopped, start it and perform the operation again.
For details on how to check the running state of the manager and how to start the manager, refer to "2.1 Starting and Stopping the Manager" in the "Operation Guide CE".
When error_number is "9"
When detail is the following, and one of the problems below occur during L-Server creation or startup, creating or starting the L-Server fails but VM guests being created on server virtualization software may remain.
The "(message,vmerrno=9,ip=IP_address)" format
System failure, or reboot of the admin server or manager
Job cancel or time out on VM management software
Server switchover in which managers are operating using the HA function of cluster software or server virtualization software
Make sure that the manager is running, and use the following procedure for restoration:
Check the VM guest name related to the error message above with the event log on the ROR console.
The VM guest name is displayed for the resource name in the event log.
Display the VM management console, and check if the VM guest checked in 1. exists.
Also, confirm that an existing disk has been attached.
If a VM guest exists and an existing virtual disk has been attached at 2., detach the virtual disk. For details on how to detach virtual disks, refer to the server virtualization software manual. (*1)
*1: When the server virtualization software is Hyper-V, select "No" for the "When a virtual hard disk file is removed from a virtual machine, it can also be removed from the virtual machine host. Do you want Virtual Machine Manager to do this for you?" displayed when deleting a virtual disk.
If there is a VM guest that meets the condition in 2., delete it from the VM management console. For details on how to delete VM guests, refer to the server virtualization software manual. (*2)
*2: When server virtualization software is VMware, select "Delete from Disk", when deleting VM guests.
After confirming from the server tree or orchestration tree on the ROR console that the VM guest that was checked in 1. does not exist, create or start the L-Server again.
When error_number is "15"
For the requests from the admin server, the response from VM host or VM management software timed out. Check the operating status and network settings of the VM host or VM management software.
When error_number is "16"
A VM host was not found. Select [Operation]-[Update] from the ROR console menu to update the screen and then check if the VM host has been deleted.
When error_number is "17"
A VM guest was not found. Check the following:
Select [Operation]-[Update] from the ROR console menu to refresh the screen, and check whether the VM guest has been deleted.
Check whether the VM guest is set to be moved when its power status is changed using the VM management console.
When error_number is "20"
The port group of the specified virtual switch was not found on VM management software.
Check that the port group exists on VM management software.
If no port groups exist:
Create a port group for the virtual switch on VM management software.
If port groups exist:
When using the virtual network definition file, check that all definitions are described correctly.
After checking the definition file, perform the operation again.
When error_number is "99"
Due to temporary inconsistencies in the information held by VM host/ VM management software resulting from multiple operations, obtaining of information from VM host/ VM management software failed. Check the operating status of the VM host/VM management software, and perform the operation again.
If error_number is "100", "115", or "337"
The necessary authority may not have been granted in the VM host or VM management software login account information that was registered.
Check the privilege status from the VM management console. If the account does not have the required privileges, change the entered values (user name and password) for the login account information to the values for a user with administrative privileges for the VM host/VM management software.
For details, refer to "7.1.7 Changing VM Host Login Account Information" or "7.7 Changing VM Management Software Settings" in the "User's Guide for Infrastructure Administrators (Resource Management) CE".
If error_number is "101", "110", "111", "112", "114", "116", or "341"
Communication between the admin server and the VM host/VM management software failed. Check the operating status and network settings of the admin server, VM host, and VM management software.
If error_number is "104", "105", "135", "136", "512", "519", "520", "521", "523", "524", "525", "526", "528", or "550"
Processing of VM host or VM management software tasks failed. Check the operating status and network settings of the VM host or VM management software. When operation is not possible using VM management software, there is a problem with the VM host or VM management software. Resolve the problem with the VM host or VM management software, and then perform the operation.
Depending on the VM management software, a recovery operation may be required before performing the operation again. For details on the recovery method, refer to the manual of the VM management software.
When error_number is "113"
Communication with the VM host or VM management software is not possible using the login account information entered when registering the VM host or VM management software. The login account information may have been changed after the VM host or VM management software was registered.
Change the entered values (user name and password) for the login account information to the correct values.
For details, refer to "7.1.7 Changing VM Host Login Account Information" or "7.7 Changing VM Management Software Settings" in the "User's Guide for Infrastructure Administrators (Resource Management) CE".
If error_number is "330", "331", "332", "333", "334", "335", "336", "339", "340", or "342 "
Failed to modify the VM guest. Check the cause of the error in the VM host/VM management software, and resolve the error.
When error_number is "338"
Failed to modify the configuration because another operation was performed on the VM guest. Perform the operation again after waiting a while.
When error_number is "400"
Processing of a VM host remote command failed. Check the operating status and network settings of the VM host.
If nothing happens when the command is executed on the VM host, there is a problem with the VM host. Resolve the problem with the VM host, and then perform the operation.
When error_number is "501" or "608"
Make sure that the specified virtual network name exists on the VM host.
When error_number is "515" or "607"
Select an OS supported by the VM host and then perform the operation again.
When error_number is "522"
There is no target VM guest virtual disk on VM management software.
Perform the operation again after checking that there are no differences between virtual disk information on Resource Orchestrator and the VM management software.
When error_number is "533"
There is no virtual network adapter of the target VM guest on VM management software.
Perform the operation again after checking that there are no differences between virtual network adapter information on Resource Orchestrator and the VM management software.
When error_number is "548"
Calling of the PowerShell module of VM management software has failed. There may be a problem with installation of SCVMM. Check that SCVMM has been configured properly.
If error_number is "552", "553", or "554"
Remote WMI execution of Failover Cluster failed. Check that the remote WMI execution is not blocked by Windows Firewall or anything else. If it is not blocked, check that the status of the Failover Cluster is normal using Failover Cluster Manager, and then perform operation again after a while.
When error_number is "555"
Remote WMI execution of Failover Cluster failed. Register the login account of VM management software (which is entered when the VM management software is registered in Resource Orchestrator) in the Administrators groups of all VM hosts, and then perform the operation again.
When error_number is "604"
Specify a value smaller than the physical memory size of the VM host.
If the target server is not using server management software, there may be differences between the values in the definition files and the actual configuration information of that server. Check that the correct values have been entered.
For details of the definition files, refer to "C.1.4 Configuration when Creating a Virtual L-Server Using a Server which cannot Use ServerView Agents" in the "Setup Guide CE".
When error_number is "605"
Specify a value smaller than the number of CPU cores of the VM host.
When error_number is "606"
The number exceeds the number of available CPUs. Specify the available range.
When error_number is "609"
The VLAN ID value is not in the available range of values. Specify the available range.
When error_number is "611"
This operation cannot be performed on VM guests that have not been stopped. Stop the specified VM guest and then perform the operation again.
When error_number is "612", "613", "663", or "664"
Wait for a while, then perform the operation or check again.
When error_number is "614"
The level exceeds that of available CPU performance. Specify the available range.
When error_number is "659"
Wait for a short while and then perform the operation again. If the retry failed, the tenant administrator or the tenant user should notify the infrastructure administrator of the information in this message.
The infrastructure administrator should check if all file paths in the message can be accessed on the VM host where the target VM guest exists. If not, take corrective action to make them accessible, and then request the user who reported the problem to perform the operation again.
If the file path in the message does not exist or has been deleted, unregister the specified disk resource for automatically created LUNs, using the rcxadm disk unregister command. For details on the rcxadm disk command, refer to "3.3 rcxadm disk" in the "Reference Guide (Command/XML) CE".
When error_number is "660"
Disks with snapshots cannot be detached. Perform the operation on disks without snapshots.
When error_number is "665"
The virtual network connected to the virtual network adapter does not have a high availability attribute. Configure the virtual network definition file of Resource Orchestrator so that a high availability virtual network is defined as the destination. If there is no problem with the configuration defined in the virtual network definition file, the virtual network configuration information on the VM management software may have not been updated. Wait for a while or update the host cluster on the VM management software, and then perform the operation again.
When error_number is "804"
The data center cannot be found on the VM management software. Check if the data center name has been modified on the VM management software. If it has been modified, wait for a while and perform the operation again.
When error_number is "806"
VM host cluster is not configured on the VM management software. Configure the cluster, referring to the server virtualization software manual. If the cluster has been configured, check if the cluster name has been modified on the VM management software. If it has been modified, wait for a while and perform the operation again.
When error_number is "807"
High availability setting is disabled for the VM host cluster on the VM management software. Enable high availability setting, referring to the server virtualization software manual, and then perform the operation again.
If detail is displayed in the "invalid parameter:parameter:value" format
The parameter value is invalid. Perform the operation again after modifying the entered value.
If detail is "timeout occurred"
For the requests from the admin server, the response from VM host or VM management software timed out. Check the operating status and network settings of the VM host or VM management software.
When detail is one of the following:
When detail is either one of the following, if system failure occurs on the VM management software server or VM management software while creating or starting the L-Server, creating or starting of the L-Server will fail.
The "(vmware remote error,vmerrno=101,ip=IP_address)" format
The "(logout failed(remote error),vmerrno=116,ip=IP_address)" format
Make sure that the VM management software is running, and use the following procedure for restoration.
Check the resource name related to the error message above with the event log on the ROR console. The VM guest name is displayed for the resource name.
Display the VM management console, and check if the VM guest checked in 1. exists. Also, confirm that an existing disk has been attached.
If a VM guest exists and an existing virtual disk has been attached at 2., detach the virtual disk. For details on how to detach virtual disks, refer to the server virtualization software manual. (*1)
*1: When the server virtualization software is Hyper-V, select "No" for the "When a virtual hard disk file is removed from a virtual machine, it can also be removed from the virtual machine host. Do you want Virtual Machine Manager to do this for you?" displayed when deleting a virtual disk.
If there is a VM guest that meets the condition in 2., delete it from the VM management console.
For details on how to delete VM guests, refer to the server virtualization software manual. (*2)
*2: When server virtualization software is VMware, select "Delete from Disk", when deleting VM guests.
Check if the VM management software can communicate with the manager. Select the VM management software in the server resource tree of the ROR console, and check if the status displayed on the main panel is "normal".
After confirming from the server tree or orchestration tree on the ROR console that the VM guest that was checked in 1. does not exist, create or start the L-Server again.
If detail is "operation failed:customizing vm guest (cpu settings)"
Failed to modify the CPU count/CPU performance of the VM guest.
Check the operation status, network settings, and login account information of the admin server/VM host/VM management software from the ROR console or VM management console.
The manager may not be able to communicate with the VM host/VM management software. Check the status of the manager, and after restoring communication, perform the operation again.
Check that the VM guest exists, and its operating status from the ROR console or the VM management console.
When another operation is being performed on the VM guest, wait for a while and then perform the operation again.
This operation is not possible on VM guests that are powered on. Either stop the specified VM guest or make changes to the VM guest options so that changes can be made while the power is on, and then retry.
If no problems are found when checking the above, check the cause of the error on the VM host/VM management software from the VM management console. When operation is not possible using VM management software, there is a problem with the VM host or VM management software. Resolve the problem with the VM host or VM management software, and then perform the operation.
If detail is "operation failed:customizing vm guest (memory settings)"
Failed to modify the memory size of the VM guest.
Refer to "If detail is "operation failed:customizing vm guest (cpu settings)"".
If detail is "operation failed:customizing vm guest (properties settings)":
Failed to modify the name or OS type of the VM guest.
Refer to "If detail is "operation failed:customizing vm guest (cpu settings)"".
If this does not resolve the problem, or messages other than the above are output for detail, collect troubleshooting information and contact Fujitsu technical staff.
[Cloud Edition]
Description
Image processing failed.
Corrective Action
Take corrective action based on the content of detail.
If detail is "(Disk copy failed. No space left on disk[LUN information], ip = VM_host_IP_address)"
The disk copy operation failed as the size of the disk specified as the copy destination is smaller, relative to the size of the cloning image. Specify a disk with larger disk space than the size of the cloning image.
If detail is "(Disk copy failed. No such disk[LUN information], ip = VM_host_IP_address)"
The disk copy operation failed as the disk specified by VM host cannot be found.
Check the connection between the VM host and storage so that the disk can be accessed by the VM host.
If detail is"(Disk copy failed. from [LUN information] to [LUN information], ip = VM_host_ip_address)"
The copy operation to the specified disk failed. During the copy operation, access to storage from the VM host may have been rejected. Check the connection between the VM host and storage.
[Cloud Edition]
Description
Failed to collect the image of the VM guest.
Corrective Action
Take corrective action based on the content of detail.
If detail is displayed in the "(message,vmerrno=error_number,ip=IP_address)" format or the "(message,vmerrno=error_number,ip=IP_address,host=VM_host_IP_address)" format
An error has occurred in control of the VM host or VM management software from IP_address. Take corrective action based on error_number.
When error_number is "6", "7", "8", or "9"
Make sure that the manager is running. If the manager has been stopped, start it and perform the operation again.
For details on how to check the running state of the manager and how to start the manager, refer to "2.1 Starting and Stopping the Manager" in the "Operation Guide CE".
When error_number is "15"
For the requests from the admin server, the response from VM host or VM management software timed out. Check the operating status and network settings of the VM host or VM management software.
When error_number is "17"
A VM guest was not found. Check the following:
Select [Operation]-[Update] from the ROR console menu to refresh the screen, and check whether the VM guest has been deleted.
Check whether the VM guest is set to be moved when its power status is changed using the VM management console.
When error_number is "19"
There is no target operation image on server virtualization software.
Perform the operation again after checking that there are no differences between image information on the manager and snapshot information on the server virtualization software.
When error_number is "99"
Due to temporary inconsistencies in the information held by VM host/VM management software resulting from multiple operations, operations of VM host/VM management software failed. Check the operating status of the VM host/VM management software, and perform the operation again.
If error_number is "100", "115", or "178"
The login account information for the VM management software entered during registration may not have the required privileges.
Check the granted authority using the VM management software. If the account does not have the required privileges, change the entered values (user name and password) for the login account information to the values for a user with administrative privileges for the VM management software.
For details, refer to "7.1.7 Changing VM Host Login Account Information" or "7.7 Changing VM Management Software Settings" in the "User's Guide for Infrastructure Administrators (Resource Management) CE".
If error_number is "101", "110", "111", "112", "114", "116", "148", "181", or "263"
Communication between the admin server and the VM host/VM management software failed. Check the operating status and network settings of the admin server, VM host, and VM management software.
If error_number is "104"
Make sure that the manager is running, and use the following procedure for restoration:
Check the resource name related to the error message above with the event log on the ROR console.
The image name is displayed for the resource name.
Wait until a "Message number 21161" containing the image name confirmed in 1. is output in the event log.
This message displays the image name and generation.
Display the VM management console and check if the image of Image_name@Version exists.
If there was an image in 3., delete it from the VM management console.
For details on how to delete images, refer to the server virtualization software manual.
Wait until a "Message number 21162" containing the image name deleted in 4. is output in the event log.
After that, perform the collection of the image again.
If error_number is "104", "105", "135", "136", "147", "178", "506", "516", "518", "531", or "532 "
Processing of VM host or VM management software tasks failed. Check the operating status and network settings of the VM host or VM management software. When operation is not possible using VM management software, there is a problem with the VM host or VM management software. Resolve the problem with the VM host or VM management software, and then perform the operation.
[Hyper-V]
When using MAK license authentication for activation of Windows Server 2008 guest OSs, there is a chance that an error has occurred due to the limit on execution of Sysprep. For these guest OSs, Sysprep can be executed a maximum of three times. As Sysprep is executed when collecting cloning images, it is not possible to collect cloning images or create L-Servers with images specified more than three times. When Sysprep has already been executed three times, it is not possible to collect cloning images from that L-Server.
When a template created using VM management software has been registered as a cloning image, Sysprep will also be executed when the template is created using the VM management software.
When error_number is "113"
Communication with the VM management software is not possible using the login account information of the specified VM management software.
Change the entered values (user name and password) for the login account information to the correct values.
If error_number is "141", "143", "144", "145", "146", "170", "171", "172", "173", "174", "175", "176", "177", "180", or "261 "
An error occurred while collecting the image. Check the cause of the error in the VM host/VM management software, and resolve the error.
When error_number is "142" or "179"
Failed to collect the image because another operation was performed on the target VM guest. Perform the operation again after waiting a while.
When error_number is "400"
Processing of a VM host remote command failed. Check the operating status and network settings of the VM host.
If nothing happens when the command is executed on the VM host, there is a problem with the VM host. Resolve the problem with the VM host, and then perform the operation.
When error_number is "500" or "602"
Check if the specified library server has been started.
Check if the specified library server can perform name resolution.
Check the firewall configuration.
When error_number is "516"
During cloning image collection, if job cancellation or timeout occurs on the VM management software, cloning image collection may fail.
Use the following procedure to perform recovery.
Display the VM management console, and check if a VM guest whose name starts with "!temp_ror" exists.
If there is a VM guest that meets the condition in 1., delete it from the VM management console.
For details on how to delete VM guests, refer to the server virtualization software manual.
Collect cloning images again.
When error_number is "529"
Specify the shared volume of the cluster.
When error_number is "530"
Check the available space on the disk.
When error_number is "534"
Check if the target VM host name is correct.
When error_number is "535"
Check if the VM management server can communicate correctly with the DNS server. If this does not resolve the problem, contact your network administrator.
When error_number is "548"
Calling of the PowerShell module of VM management software has failed. There may be a problem with installation of SCVMM. Check that SCVMM has been configured properly.
When error_number is "600"
Collection of cloning images cannot be performed from VM guests which are holding snapshots. Delete the snapshots of the specified VM guest and perform the operation again. Cloning images also cannot be collected when there are snapshots or checkpoints created by VM management software.
[Hyper-V]
When there are snapshots that have been collected using Resource Orchestrator or checkpoints created using VM management software, it is not possible to collect cloning images as VMs are operated on difference disks. For combining of difference disks, it is necessary to delete not only all snapshots collected using Resource Orchestrator, but also all checkpoints created using VM management software. Combining of the disk is automatically performed by SCVMM, but depending on the status of the VM guest the operation may take a long time, because it is only performed while the target VM guest is stopped.
When error_number is "601"
This operation cannot be performed on VM guests that have not been stopped. Stop the specified VM guest and then perform the operation again.
When error_number is "619"
Operations cannot be performed for VM guests using RAW disks.
When error_number is "620"
Operations cannot be performed for VM guests with no system volumes.
When error_number is "642"
A cloning image with the specified name already exists. Specify a new name.
When detail is (PowerShell script execution error : create_image:create image failed. See details in the job result in System Center Virtual Machine Manager.,vmerrno=518,ip=IP_address,host=VM_host_IP_address)
Make sure that the manager is running, and use the following procedure for restoration:
Check the resource name related to the error message above with the event log on the ROR console.
The image name is displayed for the resource name.
Wait until a "Message number 21161" containing the image name confirmed in 1. is output in the event log.
This message displays the image name and generation.
Display the VM management console and check if the image of Image_name@Version exists.
If there was an image in 3., delete it from the VM management console.
For details on how to delete images, refer to the server virtualization software manual.
Wait until a "Message number 21162" containing the image name deleted in 4. is output in the event log.
After that, perform the collection of the image again.
If this does not resolve the problem, or messages other than the above are output for detail, collect troubleshooting information and contact Fujitsu technical staff.
[Cloud Edition]
Description
Failed to delete the VM guest image.
Corrective Action
Take corrective action based on the content of detail.
If detail is displayed in the "(message,vmerrno=error_number,ip=IP_address)" format or the "(message,vmerrno=error_number,ip=IP_address,host=VM_host_IP_address)" format
An error has occurred in control of the VM host or VM management software from IP_address. Take corrective action based on error_number.
When error_number is "6", "7", "8", or "9"
Make sure that the manager is running. If the manager has been stopped, start it and perform the operation again.
For details on how to check the running state of the manager and how to start the manager, refer to "2.1 Starting and Stopping the Manager" in the "Operation Guide CE".
When error_number is "15"
For the requests from the admin server, the response from VM host or VM management software timed out. Check the operating status and network settings of the VM host or VM management software.
When error_number is "17"
The image could not be found. Click <Update> on the image list screen of the ROR console to refresh the screen, and check whether the image has been deleted.
If error_number is "19", "503", or "504"
There is no target operation image on VM management software.
Perform the operation again after checking that there are no differences between image information on Resource Orchestrator and the VM management software.
When error_number is "99"
Due to temporary inconsistencies in the information held by VM host/VM management software resulting from multiple operations, operations of VM host/VM management software failed. Check the operating status of the VM host/VM management software, and perform the operation again.
When error_number is "100", "115", "147", or "260"
The login account information for the VM management software entered during registration may not have the required privileges.
Check the granted authority using the VM management software. If the account does not have the required privileges, change the entered values (user name and password) for the login account information to the values for a user with administrative privileges for the VM management software.
For details, refer to "7.1.7 Changing VM Host Login Account Information" or "7.7 Changing VM Management Software Settings" in the "User's Guide for Infrastructure Administrators (Resource Management) CE".
When error_number is "101", "110", "111", "112", "114", "116", "148", or "263"
Communication between the admin server and the VM host or VM management software failed. Check the operating status and network settings of the admin server, VM host, and VM management software.
When error_number is "104", "105", "135", "136", "505", or "507"
Processing of VM host or VM management software tasks failed. Check the operating status and network settings of the VM host or VM management software. When operation is not possible using VM management software, there is a problem with the VM host or VM management software. Resolve the problem with the VM host or VM management software, and then perform the operation.
When error_number is "113"
Communication with the VM management software is not possible using the login account information of the specified VM management software.
Change the entered values (user name and password) for the login account information to the correct values.
When error_number is "261"
An error occurred while deleting the image. Check the cause of the error in the VM host/VM management software, and resolve the error.
When error_number is "544"
Obtaining the information of the VHD file, which is a related file of the target image to be deleted, failed. Use System Center Virtual Machine Manager to check that the status of the shared library is normal. After waiting for a short time, perform the operation again.
When error_number is "545"
Deletion of the related files of the target image to be deleted failed. Check the result of the job using System Center Virtual Machine Manager.
When error_number is "548"
Calling of the PowerShell module of VM management software has failed. There may be a problem with installation of SCVMM. Check that SCVMM has been configured properly.
If this does not resolve the problem, or messages other than the above are output for detail, collect troubleshooting information and contact Fujitsu technical staff.
[Cloud Edition]
Description
Failed to deploy the cloning image of the VM guest.
Corrective Action
Take corrective action based on the content of detail.
If detail is displayed in the "(message,vmerrno=error_number,ip=IP_address)" format
An error has occurred in control of the VM host or VM management software from IP_address. Take corrective action based on error_number.
When error_number is "6", "7", "8", or "9"
Make sure that the manager is running. If the manager has been stopped, start it and perform the operation again.
For details on how to check the running state of the manager and how to start the manager, refer to "2.1 Starting and Stopping the Manager" in the "Operation Guide CE".
When error_number is "15"
For the requests from the admin server, the response from VM host or VM management software timed out. Check the operating status and network settings of the VM host or VM management software.
When error_number is "17"
The VM guest/image could not be found. Check the following:
Select [Operation]-[Update] from the ROR console menu to refresh the screen, and check whether the VM guest has been deleted. Click <Update> on the cloning image list screen of the ROR console to refresh the screen, and check whether the image has been deleted.
Check whether the VM guest is set to be moved when its power status is changed using the VM management console.
When error_number is "99"
Due to temporary inconsistencies in the information held by VM host/VM management software resulting from multiple operations, operations of VM host/VM management software failed. Check the operating status of the VM host/VM management software, and perform the operation again.
When error_number is "100", "115", "178", "260", "337", or "381"
The login account information for the VM management software entered during registration may not have the required privileges.
Check the granted authority using the VM management software. If the account does not have the required privileges, change the entered values (user name and password) for the login account information to the values for a user with administrative privileges for the VM management software.
For details, refer to "7.1.7 Changing VM Host Login Account Information" or "7.7 Changing VM Management Software Settings" in the "User's Guide for Infrastructure Administrators (Resource Management) CE".
If error_number is "101", "110", "111", "112", "114", "116", "181", "263", "341", or "382 "
Communication between the admin server and the VM host/VM management software failed. Check the operating status and network settings of the admin server, VM host, and VM management software.
When error_number is "104", "105", "135", or "136"
Processing of VM host or VM management software tasks failed. Check the operating status and network settings of the VM host or VM management software. When operation is not possible using VM management software, there is a problem with the VM host or VM management software. Resolve the problem with the VM host or VM management software, and then perform the operation.
When error_number is "113"
Communication with the VM management software is not possible using the login account information of the specified VM management software.
Change the entered values (user name and password) for the login account information to the correct values.
If error_number is "170", "171", "172", "173", "174", "175", "176", "177", or "180"
An error occurred while deploying the image. Check the cause of the error in the VM host/VM management software, and resolve the error.
When error_number is "179"
Failed to deploy the image. The requested process could not be executed because the VM guest/image is being used by another process.
Check whether the VM guest/image is being used by another process from the VM management software.
When error_number is "261"
An error occurred while deleting the image. Check the cause of the error in the VM host/VM management software, and resolve the error.
When error_number is "262"
Failed to delete the VM guest. VM guests cannot be deleted while their power is ON. Check the power state of the VM guest.
When error_number is "330", "332", "333", "334", "336", "340", "342", or "380"
Failed to modify the VM guest. Check the cause of the error in the VM host/VM management software, and resolve the error.
When error_number is "338"
Failed to modify the configuration because another operation was performed on the created VM guest or the destination VM guest for deployment. Perform the operation again after waiting a while.
When error_number is "339"
The total number of devices for the destination VM guest for deployment and the image to deploy is too great. Perform the operation again after decreasing the numbers of disks or NIC in the image to deploy or the destination VM guest for deployment.
If this does not resolve the problem, or messages other than the above are output for detail, collect troubleshooting information and contact Fujitsu technical staff.
