2.2 Discovery-related Messages

CFMGD00001 Failed to read the discovery definition file. Path ={0}

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

Failed to read the discovery definition file.

Parameters

{0}: Path to the discovery definition file

Action method

Check whether the discovery definition file exists, and whether the definition format is correct.

CFMGD00003 An error has occurred while patch information was being updated.

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

An error has occurred while patch information was being updated.

Action method

Check the trace log.

CFMGD00005 Finished updating patch information.

Error Type

INFO

Output to event logs or syslogs

Yes

Description

Finished updating patch information.

Action method

No action is required.

CFMGD00006 The processing for updating patch information has started.

Error Type

INFO

Output to event logs or syslogs

Yes

Description

The processing for updating patch information has started.

Action method

No action is required.

CFMGD00007 OS Type : {0} Target : {1}

Error Type

INFO

Output to event logs or syslogs

Yes

Description

Parameters

{0}: Patch type. "NONE" if there is no patch type.

{1}: Discovery target If there are multiple targets, the targets will be concatenated by commas (",").

Action method

No action is required.

CFMGD00008 A warning has occurred while patch information was being updated.

Error Type

WARNING

Output to event logs or syslogs

Yes

Description

A warning has occurred while patch information was being updated.

Action method

Discovery has terminated with a warning.

Take action according to the error or warning message output before this message.

CFMGD04001 The processing that gets information about applied patches has failed.

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

The processing that gets information about applied patches has failed.

Action method

File acquisition failed.

Contact Fujitsu technical support.

CFMGD04002 The processing that gets information about released patches has failed.

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

The processing that gets information about released patches has failed.

Action method

File acquisition failed.

Contact Fujitsu technical support.

CFMGD04003 The processing that gets the authorization status has failed.

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

The processing that gets the authorization status has failed.

Action method

File acquisition failed.

Contact Fujitsu technical support.

CFMGD04004 The processing that registers information about applied patches has failed.

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

The processing that registers information about applied patches has failed.

Action method

File registration failed.

Contact Fujitsu technical support.

CFMGD04005 Failed to create a data folder.

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

Failed to create a data folder.

Action method

Contact Fujitsu technical support.

CFMGD04006 The processing that registers information about released patches has failed.

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

The processing that registers information about released patches has failed.

Action method

File registration failed.

Contact Fujitsu technical support.

CFMGD04007 An unexpected error has occurred.

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

An unexpected error has occurred.

Action method

An unexpected error has occurred.

Contact Fujitsu technical support.

CFMGD04008 Unable to analyze the file.

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

Unable to analyze the file.

Action method

Contact Fujitsu technical support.

CFMGD04009 Failed to read the file.

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

Failed to read the file.

Action method

Contact Fujitsu technical support.

CFMGD04010 The file does not contain one of the required tags. Tag name={0}

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

The file does not contain one of the required tags.

Parameters

{0}: Name of the required tag

Action method

Contact Fujitsu technical support.

CFMGD04011 More than one required tag has been detected. The first tag detected will be regarded as valid. Tag name={0}

Error Type

WARNING

Output to event logs or syslogs

Yes

Description

More than one required tag has been detected. The first tag detected will be regarded as valid.

Parameters

{0}: Name of the required tag

Action method

Contact Fujitsu technical support.

CFMGD04012 WSUS discovery was not performed.

Error Type

WARNING

Output to event logs or syslogs

Yes

Description

WSUS discovery was not performed.

Action method

Specify the "-repository" option when WSUS discovery is executed.

CFMGD04014 The number of business servers subject to discovery is 0. [Patch type: {0}]

Error Type

WARNING

Output to event logs or syslogs

Yes

Description

The number of business servers subject to discovery is 0.

Parameters

{0}: Patch type

Action method

No action is required.

CFMGD04015 Failed to take a backup of a business server. [IP address:{0}]

Error Type

WARNING

Output to event logs or syslogs

Description

Failed to take a backup of a business server.

Parameters

{0}: IP address of the business server

Action method

If a CFMGD05017 or CFMGD05024 message was recorded in the log before this message, take the necessary action in response to the CFMGD05017 or CFMGD05024 message. Otherwise, contact Fujitsu technical support.

CFMGD04016 Business server discovery has failed. [Number:{0}][Patch type:{1}]

Error Type

WARNING

Output to event logs or syslogs

Yes

Description

The number of business servers for which discovery has failed.

Parameters

{0}: Number of business servers

{1}: Patch type

Action method

CFMGD04017 Failed to create a backup of a business server.

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

Failed to create a backup of a business server.

Action method

Contact Fujitsu technical support.

CFMGD04018 Repository information has not been set up in the discovery definition file.

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

Repository information has not been set up in the discovery definition file.

Action method

Specify WSUS server information in the discovery definition file.

CFMGD04019 An error has occurred with the processing that analyzes middleware information.

Error Type

ERROR

Output to event logs or syslogs

Description

An error has occurred with the processing that analyzes the update application management registry configuration file.

Action method

Contact Fujitsu technical support.

CFMGD04020 Failed to get the update application management registry configuration file.

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

Failed to get the update application management registry configuration file.

Action method

Contact Fujitsu technical support.

CFMGD04021 The configuration of the update application management registry configuration file that has been acquired is invalid. [OS:{0}]

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

Failed to get the update application management registry configuration file.

Parameters

{0}: The name of the operating system for which acquisition failed

Action method

Contact Fujitsu technical support.

CFMGD05006 Failed to transfer the result files for the program that collects information about applied patches. [IP address:{0}][OS:{1}]

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

Failed to transfer the result files for the program that collects information about applied patches.

Parameters

{0}: IP address of the server

{1}: OS name

Action method

Check whether the Systemwalker Software Configuration Manager agent has been installed correctly.
Check whether the admin server can communicate with the repository server. The IP address of the repository server is displayed in the message details, so check whether it is possible to connect to that IP address from the admin server.
Check that the file transfer services for the admin server and the repository server are both running.

CFMGD05007 Failed to transfer the result files for the program that collects information about released patches. [IP address:{0}][OS:{1}]

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

Failed to transfer the result files for the program that collects information about released patches.

Parameters

{0}: IP address of the server

{1}: OS name

Action method

Check whether the Systemwalker Software Configuration Manager agent has been installed correctly.
Check whether the admin server can communicate with the repository server. The IP address of the repository server is displayed in the message details, so check whether it is possible to connect to that IP address from the admin server.
Check that the file transfer services for the admin server and the repository server are both running.

CFMGD05008 Failed to transfer the result files for the program that collects authorization status information. [IP address:{0}][OS:{1}]

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

Failed to transfer the result files for the program that collects authorization status information.

Parameters

{0}: IP address of the server

{1}: OS name

Action method

Check whether the Systemwalker Software Configuration Manager agent has been installed correctly.
Check whether the admin server can communicate with the repository server. The IP address of the repository server is displayed in the message details, so check whether it is possible to connect to that IP address from the admin server.
Check that the file transfer services for the admin server and the repository server are both running.

CFMGD05009 The program that collects information about applied patches has terminated abnormally. [IP address:{0}][OS:{1}]

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

The program that collects information about applied patches has terminated abnormally.

Parameters

{0}: IP address of the server

{1}: OS name

Action method

Check whether the Systemwalker Software Configuration Manager agent has been installed correctly.
Check whether the admin server can communicate with the repository server. The IP address of the repository server is displayed in the message details, so check whether it is possible to connect to that IP address from the admin server.
Check that the file transfer services for the admin server and the repository server are both running.
Check that the WSUS (IIS) service for the WSUS server is running.

CFMGD05010 The program that collects information about released patches has terminated abnormally. [IP address:{0}][OS:{1}]

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

The program that collects information about released patches has terminated abnormally.

Parameters

{0}: IP address of the server

{1}: OS name

Action method

Check whether the Systemwalker Software Configuration Manager agent has been installed correctly.
Check whether the admin server can communicate with the repository server. The IP address of the repository server is displayed in the message details, so check whether it is possible to connect to that IP address from the admin server.
Check that the file transfer services for the admin server and the repository server are both running.
Check that the WSUS (IIS) service for the WSUS server is running.
Check the settings in the /etc/yum.conf file to see whether the business server can access the yum repository server.
Check that the communications protocol (such as ftp or http) for the yum repository server is running.

CFMGD05011 The program that collects authorization status information has terminated abnormally. [IP address:{0}][OS:{1}]

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

The program that collects authorization status information has terminated abnormally.

Parameters

{0}: IP address of the server

{1}: OS name

Action method

Check whether the Systemwalker Software Configuration Manager agent has been installed correctly.
Check whether the admin server can communicate with the repository server. The IP address of the repository server is displayed in the message details, so check whether it is possible to connect to that IP address from the admin server.
Check that the file transfer services for the admin server and the repository server are both running.
Check that the WSUS (IIS) service for the WSUS server is running.
Check the settings in the /etc/yum.conf file to see whether the business server can access the yum repository server.
Check that the communications protocol (such as ftp or http) for the yum repository server is running.

CFMGD05012 Failed to get update information for WSUS. The execution environment or calling method for the Systemwalker Software Configuration Manager agent is invalid. The Systemwalker Software Configuration Manager agent failed to output trace logs. [IP address:{0}][OS:{1}]

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

Failed to get update information for WSUS. The execution environment or calling method for the Systemwalker Software Configuration Manager agent is invalid. The Systemwalker Software Configuration Manager agent failed to output trace logs.

Parameters

{0}: IP address of the server

{1}: OS name

Action method

Check whether the Systemwalker Software Configuration Manager agent has been installed correctly.
Check whether the admin server can communicate with the repository server. The IP address of the repository server is displayed in the message details, so check whether it is possible to connect to that IP address from the admin server.
Check that the file transfer services for the admin server and the repository server are both running.

CFMGD05013 Failed to get update information for WSUS. The execution environment or calling method for the Systemwalker Software Configuration Manager agent is invalid. [IP address:{0}][OS:{1}]

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

Failed to get update information for WSUS. The execution environment or calling method for the Systemwalker Software Configuration Manager agent is invalid.

Parameters

{0}: IP address of the server

{1}: OS name

Action method

Check whether the Systemwalker Software Configuration Manager agent has been installed correctly.
Check whether the admin server can communicate with the repository server. The IP address of the repository server is displayed in the message details, so check whether it is possible to connect to that IP address from the admin server.
Check that the file transfer services for the admin server and the repository server are both running.

CFMGD05014 Failed to get update information for WSUS. The Systemwalker Software Configuration Manager agent has timed out. [IP address:{0}][OS:{1}]

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

Failed to get update information for WSUS. The Systemwalker Software Configuration Manager agent has timed out.

Parameters

{0}: IP address of the server

{1}: OS name

Action method

The Systemwalker Software Configuration Manager agent may not have terminated, so check the status of the Systemwalker Software Configuration Manager agent.

Set a longer timeout time and then try again.

CFMGD05015 Failed to get update information for WSUS. Calling the Systemwalker Software Configuration Manager agent has failed. [IP address:{0}][OS:{1}][Error category:{2}][Error code:{3}][Detail code:{4}]

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

Failed to get update information for WSUS. Calling the Systemwalker Software Configuration Manager agent has failed.

Parameters

{0}: IP address of the server

{1}: OS name

{2}: Error category

{3}: Error code

{4}: Detail code

Action method

Check whether the Systemwalker Software Configuration Manager agent has been installed correctly.
Check whether the admin server can communicate with the repository server.
The IP address of the repository server is displayed in the parameters of the message. Check whether the admin server can connect to that IP address.
Review the firewall settings between the admin server and the repository server.
To communicate with the repository server, port 9764 for the file transfer infrastructure must be open.
Restart the Systemwalker File Transfer Library Control (SWCFMG) service and then Systemwalker Software Configuration Manager.
Use the Services dialog box in the Control Panel to restart the Systemwalker File Transfer Library Control (SWCFMG) service.
Refer to "Starting and Stopping Systemwalker Software Configuration Manager" in the Systemwalker Software Configuration Manager Operation Guide for information on how to start Systemwalker Software Configuration Manager.
If the cause of the problem is other than the above, contact Fujitsu technical support.

CFMGD05016 Failed to get update information for WSUS. [IP address:{0}][OS:{1}]

Error Type

ERROR

Output to event logs or syslogs

Description

Failed to get update information for WSUS.

Parameters

{0}: IP address of the server

{1}: OS name

Action method

Check whether the Systemwalker Software Configuration Manager agent has been installed correctly.
Check whether the admin server can communicate with the repository server. The IP address of the repository server is displayed in the message details, so check whether it is possible to connect to that IP address from the admin server.
Check that the file transfer services for the admin server and the repository server are both running.

CFMGD05017 Failed to get Linux package information. Calling the Systemwalker Software Configuration Manager agent has failed. [IP address:{0}][OS:{1}][Error category:{2}][Error code:{3}][Detail code:{4}]

Error Type

ERROR

Output to event logs or syslogs

Description

Failed to get Linux package information. Calling the Systemwalker Software Configuration Manager agent has failed.

Parameters

{0}: IP address of the server

{1}: OS name

{2}: Error category

{3}: Error code

{4}: Detail code

Action method

Check whether the Systemwalker Software Configuration Manager agent has been installed correctly.
Check whether the admin server can communicate with the managed server.
The IP address of the managed server is displayed in the parameters of the message. Check whether it is possible to connect to that IP address from the admin server.
Review the firewall settings between the admin server and the managed server.
To communicate with the managed server, port 9764 for the file transfer infrastructure must be open.
Restart Systemwalker Software Configuration Manager.
Refer to "Starting and Stopping Systemwalker Software Configuration Manager" in the Systemwalker Software Configuration Manager Operation Guide for information on how to start Systemwalker Software Configuration Manager.
If the cause of the problem is other than the above, contact Fujitsu technical support.

CFMGD05018 Failed to get Linux package information. The execution environment or calling method for the Systemwalker Software Configuration Manager agent is invalid. [IP address:{0}][OS:{1}]

Error Type

ERROR

Output to event logs or syslogs

Description

Failed to get Linux package information. The execution environment or calling method for the Systemwalker Software Configuration Manager agent is invalid.

Parameters

{0}: IP address of the server

{1}: OS name

Action method

Check whether the Systemwalker Software Configuration Manager agent has been installed correctly.
Check whether the admin server can communicate with the managed server.
The IP address of the managed server is displayed in the parameters of the message. Check whether it is possible to connect to that IP address from the admin server.
Review the firewall settings between the admin server and the managed server.
To communicate with the managed server, port 9764 for the file transfer infrastructure must be open.
Restart Systemwalker Software Configuration Manager.
Refer to "Starting and Stopping Systemwalker Software Configuration Manager" in the Systemwalker Software Configuration Manager Operation Guide for information on how to start Systemwalker Software Configuration Manager.
If the cause of the problem is other than the above, contact Fujitsu technical support.

CFMGD05019 Failed to get Linux package information. The Systemwalker Software Configuration Manager agent has timed out. [IP address:{0}][OS:{1}]

Error Type

ERROR

Output to event logs or syslogs

Description

Failed to get Linux package information. The Systemwalker Software Configuration Manager agent has timed out.

Parameters

{0}: IP address of the server

{1}: OS name

Action method

The Systemwalker Software Configuration Manager agent may not have terminated, so check the status of the Systemwalker Software Configuration Manager agent.

Set a longer timeout time and then try again.

CFMGD05020 Failed to get Linux package information. Package information has already started being collected from the Systemwalker Software Configuration Manager agent. [IP address:{0}][OS:{1}]

Error Type

ERROR

Output to event logs or syslogs

Description

Failed to get Linux package information. Package information has already started being collected from the Systemwalker Software Configuration Manager agent.

Parameters

{0}: IP address of the server

{1}: OS name

Action method

The Systemwalker Software Configuration Manager agent may not have terminated or either the rpm command or yum command may be executing on the managed server, so check the status of the Systemwalker Software Configuration Manager agent.

CFMGD05021 Failed to get update information for WSUS.

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

Failed to get update information for WSUS.

Action method

Contact Fujitsu technical support.

CFMGD05022 Failed to get Linux package information.

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

Failed to get Linux package information.

Action method

Contact Fujitsu technical support.

CFMGD05023 Failed to get middleware information.

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

Failed to get middleware information.

Action method

Contact Fujitsu technical support.

CFMGD05024 Failed to get middleware information. Calling the Systemwalker Software Configuration Manager agent has failed. [IP address:{0}][OS:{1}][Error category:{2}][Error code:{3}][Detail code:{4}]

Error Type

ERROR

Output to event logs or syslogs

Description

Failed to get middleware information. Calling the Systemwalker Software Configuration Manager agent has failed.

Parameters

{0}: IP address of the server

{1}: OS name

{2}: Error category

{3}: Error code

{4}: Detail code

Action method

Check whether the Systemwalker Software Configuration Manager agent has been installed correctly.
Check whether the admin server can communicate with the managed server.
The IP address of the managed server is displayed in the parameters of the message. Check whether the admin server can connect to that IP address.
Review the firewall settings between the admin server and the managed server.
To communicate with the managed server, port 9764 for the file transfer infrastructure must be open.
Restart Systemwalker Software Configuration Manager.
Refer to "Starting and Stopping Systemwalker Software Configuration Manager" in the Systemwalker Software Configuration Manager Operation Guide for information on how to start Systemwalker Software Configuration Manager.
If the cause of the problem is other than the above, contact Fujitsu technical support.

CFMGD05025 Failed to get middleware information. The file reception process for the Systemwalker Software Configuration Manager agent has failed to start. [IP address:{0}][OS:{1}]

Error Type

ERROR

Output to event logs or syslogs

Description

Failed to get middleware information. The file reception process for the Systemwalker Software Configuration Manager agent has failed to start.

Parameters

{0}: IP address of the server

{1}: OS name

Action method

Check whether the Systemwalker Software Configuration Manager agent has been installed correctly.
Check whether the admin server can communicate with the managed server.
The IP address of the managed server is displayed in the parameters of the message. Check whether the admin server can connect to that IP address.
Review the firewall settings between the admin server and the managed server.
To communicate with the managed server, port 9764 must be open for the file transfer infrastructure.
Restart Systemwalker Software Configuration Manager.
Refer to "Starting and Stopping Systemwalker Software Configuration Manager" in the Systemwalker Software Configuration Manager Operation Guide for information on how to start Systemwalker Software Configuration Manager.
If the cause of the problem is other than the above, contact Fujitsu technical support.

CFMGD05026 Failed to get middleware information. Transferring the UpdateAdvisor assets has failed. [IP address:{0}][OS:{1}][Error category:{2}][Error code:{3}][Detail code:{4}]

Error Type

ERROR

Output to event logs or syslogs

Description

Failed to get middleware information. Transferring the UpdateAdvisor assets has failed.

Parameters

{0}: IP address of the server

{1}: OS name

{2}: Error category

{3}: Error code

{4}: Detail code

Action method

Check whether the Systemwalker Software Configuration Manager agent has been installed correctly.
Check whether the admin server can communicate with the managed server.
The IP address of the managed server is displayed in the parameters of the message. Check whether the admin server can connect to that IP address.
Review the firewall settings between the admin server and the managed server.
To communicate with the managed server, port 9764 for the file transfer infrastructure must be open.
Restart Systemwalker Software Configuration Manager.
Refer to "Starting and Stopping Systemwalker Software Configuration Manager" in the Systemwalker Software Configuration Manager Operation Guide for information on how to start Systemwalker Software Configuration Manager.
If the cause of the problem is other than the above, contact Fujitsu technical support.

CFMGD05027 Failed to get middleware information. The file reception process for the Systemwalker Software Configuration Manager agent has failed to stop. [IP address:{0}][OS:{1}][Error category:{2}][Error code:{3}][Detail code:{4}]

Error Type

ERROR

Output to event logs or syslogs

Description

Failed to get middleware information. The file reception process for the Systemwalker Software Configuration Manager agent has failed to stop.

Parameters

{0}: IP address of the server

{1}: OS name

{2}: Error category

{3}: Error code

{4}: Detail code

Action method

Check whether the Systemwalker Software Configuration Manager agent has been installed correctly.
Check whether the admin server can communicate with the managed server.
The IP address of the managed server is displayed in the parameters of the message. Check whether the admin server can connect to that IP address.
Review the firewall settings between the admin server and the managed server.
To communicate with the managed server, port 9764 for the file transfer infrastructure must be open.
Restart Systemwalker Software Configuration Manager.
Refer to "Starting and Stopping Systemwalker Software Configuration Manager" in the Systemwalker Software Configuration Manager Operation Guide for information on how to start Systemwalker Software Configuration Manager.
If the cause of the problem is other than the above, contact Fujitsu technical support.

CFMGD05028 Failed to get middleware information. Transferring the acquisition result file has failed. [IP address:{0}][OS:{1}]

Error Type

ERROR

Output to event logs or syslogs

Description

Failed to get middleware information. Transferring the acquisition result file has failed.

Parameters

{0}: IP address of the server

{1}: OS name

Action method

Check whether the Systemwalker Software Configuration Manager agent has been installed correctly.
Check whether the admin server can communicate with the managed server.
The IP address of the managed server is displayed in the parameters of the message. Check whether the admin server can connect to that IP address.
Review the firewall settings between the admin server and the managed server.
To communicate with the managed server, port 9764 must be open for the file transfer infrastructure.
Restart Systemwalker Software Configuration Manager.
Refer to "Starting and Stopping Systemwalker Software Configuration Manager" in the Systemwalker Software Configuration Manager Operation Guide for information on how to start Systemwalker Software Configuration Manager.
If the cause of the problem is other than the above, contact Fujitsu technical support.

CFMGD05029 Failed to get middleware information. UpdateAdvisor setup (uam setup) has failed. [IP address:{0}][OS:{1}]

Error Type

ERROR

Output to event logs or syslogs

Description

Failed to get middleware information. UpdateAdvisor setup (uam setup) has failed.

Parameters

{0}: IP address of the server

{1}: OS name

Action method

Check whether UpdateAdvisor has been installed correctly.
If the UpdateAdvisor has been installed correctly, register the latest update application management registry configuration file with Systemwalker Software Configuration Manager and then execute the command again.
Refer to "swcfmg_uam_update (UpdateAdvisor Asset Registration Command)" in the Reference Guide for information on how to register the latest update application management registry configuration file.

CFMGD05030 Failed to get middleware information. The UpdateAdvisor setup process (uam setup) has been suspended because another command is running. [IP address:{0}][OS:{1}]

Error Type

ERROR

Output to event logs or syslogs

Description

Failed to get middleware information. The UpdateAdvisor setup process (uam setup) has been suspended because another command is running.

Parameters

{0}: IP address of the server

{1}: OS name

Action method

Check whether an UpdateAdvisor command is executing on the managed server.

CFMGD05031 Failed to get middleware information. The process for getting the update application management registry file (uamdic copy) has failed. [IP address:{0}][OS:{1}]

Error Type

ERROR

Output to event logs or syslogs

Description

Failed to get middleware information. The process for getting the update application management registry file (uamdic copy) has failed.

Parameters

{0}: IP address of the server

{1}: OS name

Action method

Check whether UpdateAdvisor has been installed correctly.

CFMGD05032 Failed to get middleware information. The process for getting the update application management registry file (uamdic copy) has been suspended because another command is running. [IP address:{0}][OS:{1}]

Error Type

ERROR

Output to event logs or syslogs

Description

Failed to get middleware information. The process for getting the update application management registry file (uamdic copy) has been suspended because another command is running.

Parameters

{0}: IP address of the server

{1}: OS name

Action method

Check whether an UpdateAdvisor command is executing on the managed server.

CFMGD05033 Failed to get middleware information. The program that collects middleware information has terminated abnormally. [IP address:{0}][OS:{1}]

Error Type

ERROR

Output to event logs or syslogs

Description

Failed to get middleware information. The program that collects middleware information has terminated abnormally.

Parameters

{0}: IP address of the server

{1}: OS name

Action method

Check whether the Systemwalker Software Configuration Manager agent has been installed correctly.
Check whether the admin server can communicate with the managed server.
The IP address of the managed server is displayed in the parameters of the message. Check whether the admin server can connect to that IP address.
Review the firewall settings between the admin server and the managed server.
To communicate with the managed server, port 9764 for the file transfer infrastructure must be open.
Restart Systemwalker Software Configuration Manager.
Refer to "Starting and Stopping Systemwalker Software Configuration Manager" in the Systemwalker Software Configuration Manager Operation Guide for information on how to start Systemwalker Software Configuration Manager.
If the cause of the problem is other than the above, contact Fujitsu technical support.

CFMGD05034 Failed to get middleware information. [IP address:{0}][OS:{1}]

Error Type

ERROR

Output to event logs or syslogs

Description

Failed to get middleware information.

Parameters

{0}: IP address of the server

{1}: OS name

Action method

Check whether the Systemwalker Software Configuration Manager agent has been installed correctly.
Check whether the admin server can communicate with the managed server.
The IP address of the managed server is displayed in the parameters of the message. Check whether the admin server can connect to that IP address.
Review the firewall settings between the admin server and the managed server.
To communicate with the managed server, port 9764 for the file transfer infrastructure must be open.
Restart Systemwalker Software Configuration Manager.
Refer to "Starting and Stopping Systemwalker Software Configuration Manager" in the Systemwalker Software Configuration Manager Operation Guide for information on how to start Systemwalker Software Configuration Manager.
If the cause of the problem is other than the above, contact Fujitsu technical support.

CFMGD05036 Failed to convert the files for middleware information. [IP address:{0}][OS:{1}]

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

Failed to get middleware information.

Parameters

{0}: IP address of the server

{1}: OS name

Action method

Contact Fujitsu technical support.

CFMGD08001 An error has occurred with the IP address conversion processing for registering information about applied patches.

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

An error has occurred with the IP address conversion processing for registering information about applied patches.

Action method

Contact Fujitsu technical support.

CFMGD08002 An error has occurred with the IP address conversion processing for registering information about applied patches. [File path:{0}]

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

An error has occurred with the IP address conversion processing for registering information about applied patches.

Parameters

{0}: File path

Action method

Check the privileges for the path output in the message.
Check the capacity of the disk.
If the cause of the problem is other than the above, contact Fujitsu technical support.

CFMGD08003 An error has occurred with the IP address conversion processing for registering information about applied patches. [Details: An error has occurred with the API for acquiring the creation date/time.

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

An error has occurred with the IP address conversion processing for registering information about applied patches.

Action method

Check that the ServerView Resource Orchestrator service is running.
If the cause of the problem is other than the above, contact Fujitsu technical support.

CFMGD08004 An error has occurred with the IP address conversion processing for registering information about applied patches. [Details: An error has occurred with the IP address conversion API.

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

An error has occurred with the IP address conversion processing for registering information about applied patches.

Action method

Check that the ServerView Resource Orchestrator service is running.
If the cause of the problem is other than the above, contact Fujitsu technical support.

CFMGD09004 An error has occurred with ciimport processing. [Details:{0}]

Error Type

ERROR

Output to event logs or syslogs

Description

An error has occurred with ciimport processing.

Parameters

{0}: Detail code for ciimport processing

Action method

Contact Fujitsu technical support.

CFMGD09007 Failed to write the arrival date for released patch information. [File path:{0}]

Error Type

ERROR

Output to event logs or syslogs

Description

Failed to write the arrival date for released patch information.

Parameters

{0}: Path to "arriveDate.txt"

Action method

Contact Fujitsu technical support.

CFMGD09015 An error has occurred with the processing that generates the work file for registering released patch information. [File path:{0}]

Error Type

ERROR

Output to event logs or syslogs

Description

An error has occurred with the processing that generates the work file for registering released patch information.

Parameters

{0}: File path

Action method

Contact Fujitsu technical support.

CFMGD09016 Failed to read the released patch information file. [File path:{0}]

Error Type

ERROR

Output to event logs or syslogs

Description

Failed to read the released patch information file.

Parameters

{0}: File path

Action method

Contact Fujitsu technical support.

CFMGD09017 Failed to read the arrival date for released patch information. [Released patch information arrival date:{0}]

Error Type

ERROR

Output to event logs or syslogs

Description

Failed to read the arrival date for released patch information.

Parameters

{0}: Released patch information arrival date

Action method

Contact Fujitsu technical support.

CFMGD10001 An error has occurred with the IP address conversion processing for registering patch authorization information.

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

An error has occurred with the IP address conversion processing for registering patch authorization information.

Action method

Contact Fujitsu technical support.

CFMGD10002 An error has occurred with the processing for registering patch authorization information.

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

An error has occurred with the processing for registering patch authorization information.

Action method

Contact Fujitsu technical support.

CFMGD10003 Unable to send an email to [user:{0}]. [Details:{1}]

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

Unable to send an email to the user.

Parameters

{0}: User ID

{1}: Message ID for the email transmission function

Action method

The message ID (CFMGMxxxxx) for the email transmission function will be output in the message details. Take the appropriate action based on this message ID.

CFMGD10004 Unable to send an email because the user ID for the administrator cannot be acquired from the IP address [{0}] of the managed server.

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

Unable to send an email because the user ID for the administrator cannot be acquired from the IP address of the managed server.

Parameters

{0}: IP address

Action method

Execute the following command to check whether the CMDB manager is running normally - if it is not, restart ServerView Resource Orchestrator.

%SWCMDB_INSTALL_PATH%\FJSVcmdbm\bin\cmdbwatch.bat
Note: The default location (for ROR linkage) is C:\Fujitsu\ROR\SWRBAM\CMDB.

Standard output result	Status
CMDB OK	The CMDB manager is running normally.
CMDB NORMAL STOP	The CMDB manager has stopped normally.
CMDB NG	The CMDB manager has not been set up correctly or has been identified as not in being a normal state.

Check that an administrator has been registered for the managed server output in the message.
If the cause of the problem is other than the above, contact Fujitsu technical support.

CFMGD10005 An error has occurred with the IP address conversion processing for registering patch authorization information. [File path:{0}]

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

An error has occurred with the IP address conversion processing for registering patch authorization information.

Parameters

{0}: File path

Action method

Check the privileges for the path output in the message.
Check the capacity of the disk.
If the cause of the problem is other than the above, contact Fujitsu technical support.

CFMGD10006 An error has occurred with the IP address conversion processing for registering patch authorization information. [Details: An error has occurred with the API for acquiring the creation date/time.]

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

An error has occurred with the IP address conversion processing for registering patch authorization information. An error has occurred with the API for acquiring the creation date/time.

Action method

Check that the ServerView Resource Orchestrator service is running.
If the cause of the problem is other than the above, contact Fujitsu technical support.

CFMGD10007 An error has occurred with the IP address conversion processing for registering patch authorization information. [Details: An error has occurred with the IP address conversion API.]

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

An error has occurred with the IP address conversion processing for registering patch authorization information. An error has occurred with the IP address conversion API.

Action method

Check that the ServerView Resource Orchestrator service is running.
If the cause of the problem is other than the above, contact Fujitsu technical support.

CFMGD11001 An error has occurred with the processing for deleting patch authorization information.

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

An error has occurred with the processing for deleting patch authorization information.

Action method

Contact Fujitsu technical support.

CFMGD11002 An error has occurred with the processing for deleting patch authorization information. [Details: An error has occurred with the file copy processing. Source:{0} Destination:{1}]

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

An error has occurred with the processing for deleting patch authorization information. An error has occurred with the file copy processing.

Parameters

{0}: Path to the file to copy from

{1}: Path to the file to copy to

Action method

Check the privileges for the path output in the message.
Check the capacity of the disk.
If the cause of the problem is other than the above, contact Fujitsu technical support.

CFMGD11003 An error has occurred with the processing for deleting patch authorization information. [Details: An error has occurred with the processing that generates the work files for deletion processing. File path:{0}]

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

An error has occurred with the processing for deleting patch authorization information. An error has occurred with the processing that generates the work files for deletion processing.

Parameters

{0}: File path

Action method

Check the privileges for the path output in the message.
Check the capacity of the disk.
If the cause of the problem is other than the above, contact Fujitsu technical support.

CFMGD11004 An error has occurred with the processing for deleting patch authorization information. [Details: An error has occurred with the processing that generates the work files for deletion processing.]

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

An error has occurred with the processing for deleting patch authorization information. An error has occurred with the processing that generates the work files for deletion processing.

Action method

Check the capacity of the disk.
If the cause of the problem is other than the above, contact Fujitsu technical support.

CFMGD12001 An error has occurred with CMDB search processing. [Details: An error has occurred with {0}.]

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

An error has occurred with CMDB search processing.

Parameters

{0}: CMDB process name

Action method

Execute the following command to check whether the CMDB manager is running normally - if it is not, restart ServerView Resource Orchestrator.

%SWCMDB_INSTALL_PATH%\FJSVcmdbm\bin\cmdbwatch.bat
Note: The default location (for ROR linkage) is C:\Fujitsu\ROR\SWRBAM\CMDB.

Standard output result	Status
CMDB OK	The CMDB manager is running normally.
CMDB NORMAL STOP	The CMDB manager has stopped normally.
CMDB NG	The CMDB manager has not been set up correctly or has been identified as not in being a normal state.

If the cause of the problem is other than the above, contact Fujitsu technical support.

CFMGD12002 An error has occurred with CMDB connection processing. [Details: An error has occurred with {0}.]

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

An error has occurred with CMDB connection processing.

Parameters

{0}: CMDB process name

Action method

Execute the following command to check whether the CMDB manager is running normally - if it is not, restart ServerView Resource Orchestrator.

%SWCMDB_INSTALL_PATH%\FJSVcmdbm\bin\cmdbwatch.bat
Note: The default location (for ROR linkage) is C:\Fujitsu\ROR\SWRBAM\CMDB.

Standard output result	Status
CMDB OK	The CMDB manager is running normally.
CMDB NORMAL STOP	The CMDB manager has stopped normally.
CMDB NG	The CMDB manager has not been set up correctly or has been identified as not in being a normal state.

If the cause of the problem is other than the above, contact Fujitsu technical support.

CFMGD12003 An error has occurred with CMDB deletion processing. [Details: An error has occurred with {0}.]

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

An error has occurred with CMDB deletion processing.

Parameters

{0}: CMDB process name

Action method

Execute the following command to check whether the CMDB manager is running normally - if it is not, restart ServerView Resource Orchestrator.

%SWCMDB_INSTALL_PATH%\FJSVcmdbm\bin\cmdbwatch.bat
Note: The default location (for ROR linkage) is C:\Fujitsu\ROR\SWRBAM\CMDB.

Standard output result	Status
CMDB OK	The CMDB manager is running normally.
CMDB NORMAL STOP	The CMDB manager has stopped normally.
CMDB NG	The CMDB manager has not been set up correctly or has been identified as not in being a normal state.

If the cause of the problem is other than the above, contact Fujitsu technical support.

CFMGD12004 An error has occurred with CMDB edit processing. [Details: An error has occurred with {0}.]

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

An error has occurred with CMDB edit processing.

Parameters

{0}: CMDB process name

Action method

Execute the following command to check whether the CMDB manager is running normally - if it is not, restart ServerView Resource Orchestrator.

%SWCMDB_INSTALL_PATH%\FJSVcmdbm\bin\cmdbwatch.bat
Note: The default location (for ROR linkage) is C:\Fujitsu\ROR\SWRBAM\CMDB.

Standard output result	Status
CMDB OK	The CMDB manager is running normally.
CMDB NORMAL STOP	The CMDB manager has stopped normally.
CMDB NG	The CMDB manager has not been set up correctly or has been identified as not in being a normal state.

If the cause of the problem is other than the above, contact Fujitsu technical support.

CFMGD12005 An error has occurred with CMDB registration processing. [Details: An error has occurred with {0}.]

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

An error has occurred with CMDB registration processing.

Parameters

{0}: CMDB process name

Action method

Execute the following command to check whether the CMDB manager is running normally - if it is not, restart ServerView Resource Orchestrator.

%SWCMDB_INSTALL_PATH%\FJSVcmdbm\bin\cmdbwatch.bat
Note: The default location (for ROR linkage) is C:\Fujitsu\ROR\SWRBAM\CMDB.

Standard output result	Status
CMDB OK	The CMDB manager is running normally.
CMDB NORMAL STOP	The CMDB manager has stopped normally.
CMDB NG	The CMDB manager has not been set up correctly or has been identified as not in being a normal state.

If the cause of the problem is other than the above, contact Fujitsu technical support.

CFMGD14001 An error has occurred with the cleanup processing for released patch information.

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

An error has occurred with the cleanup processing for released patch information.

Action method

Contact Fujitsu technical support.

CFMGD90000 The program for receiving files has terminated abnormally. The program failed to accept file transfers. [Error category:{0}],[Error code: {1}],[Detail code:{2}]

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

The program for receiving files has terminated abnormally. The program failed to accept file transfers.

Parameters

{0}: Error category

{1}: Error code

{2}: Detail code

Action method

Restart the Systemwalker File Transfer Library Control (SWCFMG) service and then Systemwalker Software Configuration Manager.
Use the Services dialog box in the Control Panel to restart the Systemwalker File Transfer Library Control (SWCFMG) service.
Refer to "Starting and Stopping Systemwalker Software Configuration Manager" in the Systemwalker Software Configuration Manager Operation Guide for information on how to start Systemwalker Software Configuration Manager.

CFMGD90001 The program for receiving files has terminated abnormally. The Systemwalker File Transfer Library Control (SWCFMG) has stopped. [Error category:{0}],[Error code: {1}],[Detail code:{2}]

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

The program for receiving files has terminated abnormally. The Systemwalker File Transfer Library Control (SWCFMG) has stopped.

Parameters

{0}: Error category

{1}: Error code

{2}: Detail code

Action method

Restart the Systemwalker File Transfer Library Control (SWCFMG) service and then Systemwalker Software Configuration Manager.
Use the Services dialog box in the Control Panel to restart the Systemwalker File Transfer Library Control (SWCFMG) service.
Refer to "Starting and Stopping Systemwalker Software Configuration Manager" in the Systemwalker Software Configuration Manager Operation Guide for information on how to start Systemwalker Software Configuration Manager.

CFMGD90002 The program for receiving files has terminated abnormally. The program failed to accept a file transfer start request. [Error category:{0}],[Error code: {1}],[Detail code:{2}]

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

The program for receiving files has terminated abnormally. The program failed to accept a file transfer start request.

Parameters

{0}: Error category

{1}: Error code

{2}: Detail code

Action method

Restart the Systemwalker File Transfer Library Control (SWCFMG) service and then Systemwalker Software Configuration Manager.
Use the Services dialog box in the Control Panel to restart the Systemwalker File Transfer Library Control (SWCFMG) service.
Refer to "Starting and Stopping Systemwalker Software Configuration Manager" in the Systemwalker Software Configuration Manager Operation Guide for information on how to start Systemwalker Software Configuration Manager.

CFMGD90003 The program for receiving files has terminated abnormally. The program failed to accept file transfer completion. [Error category:{0}],[Error code: {1}],[Detail code:{2}]

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

The program for receiving files has terminated abnormally. The program failed to accept file transfer completion.

Parameters

{0}: Error category

{1}: Error code

{2}: Detail code

Action method

Restart the Systemwalker File Transfer Library Control (SWCFMG) service and then Systemwalker Software Configuration Manager.
Use the Services dialog box in the Control Panel to restart the Systemwalker File Transfer Library Control (SWCFMG) service.
Refer to "Starting and Stopping Systemwalker Software Configuration Manager" in the Systemwalker Software Configuration Manager Operation Guide for information on how to start Systemwalker Software Configuration Manager.

CFMGD90004 The program for receiving files has terminated abnormally.

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

The program for receiving files has terminated abnormally.

Action method

Restart the Systemwalker File Transfer Library Control (SWCFMG) service and then Systemwalker Software Configuration Manager.
Use the Services dialog box in the Control Panel to restart the Systemwalker File Transfer Library Control (SWCFMG) service.
Refer to "Starting and Stopping Systemwalker Software Configuration Manager" in the Systemwalker Software Configuration Manager Operation Guide for information on how to start Systemwalker Software Configuration Manager.

CFMGD90005 The program for receiving files failed to start.

Error Type

ERROR

Output to event logs or syslogs

Yes

Description

The program for receiving files failed to start.

Action method

Restart the Systemwalker File Transfer Library Control (SWCFMG) service and then Systemwalker Software Configuration Manager.
Use the Services dialog box in the Control Panel to restart the Systemwalker File Transfer Library Control (SWCFMG) service.
Refer to "Starting and Stopping Systemwalker Software Configuration Manager" in the Systemwalker Software Configuration Manager Operation Guide for information on how to start Systemwalker Software Configuration Manager.