In Systemwalker Desktop Keeper, use a Web browser to perform log viewing and analysis.
The following browsers can be used as a Web browser:
Microsoft® Internet Explorer® 6.0 (ServicePack1)
Windows® Internet Explorer® 7.0
Windows® Internet Explorer® 8.0
Windows® Internet Explorer® 9.0
Please set the security level of Internet Explorer according to needs of the PC that uses the Web browser.
If the security level of the zone to which site (URL) of Web browser belongs is higher than the following levels, it will not be able to run normally:
“Medium” in Microsoft® Internet Explorer® 6.0;
“Medium High” in Microsoft® Internet Explorer® 7.0
“Medium High” in Microsoft® Internet Explorer® 8.0
“Medium High” in Microsoft® Internet Explorer® 9.0
When it is impossible to run normally due to the above reasons, the site (URL) of Web browser should be adjusted to the zone with lower security level than the above, or the security level of the current zone should be reduced.
Normally, because the zones of “Intranet” or “Trusted Sites” are in the security levels by default, it is suggested to register the site (URL) of Web browser to [Site] of any zone.
In addition, when Web browser is displayed, the current zone (“Intranet”, “Internet” and etc.) will be displayed at the bottom right of the browser.
Before logon to the Web console, please change (add or delete) the registration status of “Trusted Site” of the site (URL) of Web console. If this operation is performed during the logon process, operations such as logout may be unable to perform.
About settings of Internet Explorer® in 64-bit OS
In 64-bit OS, please use the 32-bit Internet Explorer® as Web browser. When setting Internet Explorer®, select [Start] - [All Programs] - [Internet Explorer (32-bit)] or [Internet Explorer] to perform settings in the Internet Explorer of 32-bit edition.
Setting when file is not downloaded successfully
There are several types of file download operations:
File download in the CSV export function after log searching, file tracing and search of configuration change log;
File download in the function of “Command Log Content Downloading”;
File download in the function of “Attached Data of File Export Log”;
Download through file saving from the image display window.
If the downloading operation of the above files has been executed, after entering the file name of the saving target, the [~ copied] window will be displayed continuously, and download will take some time. Sometimes, the downloading may not be finished.
At that time, please modify the following settings:
Register the site of Systemwalker Desktop Keeper to trusted sites, and prohibit the [SmartScreen Filter Function] of Internet Explorer®.
In addition, through this setting, [SmartScreen Filter Function] will be prohibited in all the sites registered to trusted sites.
Start Log Viewer and display the [Login] window.
Please perform the following settings when the [Login] window is displayed. For information on how to start Log Viewer, please refer to “Start Log Viewer” in “Systemwalker Desktop Keeper User’s Guide: for Administrator”.
Select [Tool] - [Internet Options] from the menu of Internet Explorer®. The [Internet Options] window will be displayed.
Open the [Security] tab, click [Trusted Sites] icon and click the [Sites] Button. [Trusted Sites] window will be displayed.
Confirm the site (URL) of Systemwalker Desktop Keeper that has already been set in [Add this website to zone], and click the [Add] button.
Click the [Close] button in [Trusted Sites] window to close the window.
Select [Trusted Sites] icon in [Internet Options], and click [User-defined Level].
Find [Others] - [Use SmartScreen Filter Function] in the settings of the [Security Settings - Trusted Zone] window, and click the [Disable] button.
Click the [OK] button in the [Security Settings - Trusted Zone] window to close it.
Click the [OK] button in the [Internet Options] window to close it.
In Windows® XP, it can be avoided by applying the latest Service Pack. Under Windows Server® 2003, it can be avoided by applying the KB932823 patch. If the patch is not applied, it can be avoided by prohibiting the [Advanced Text Service Function] of IME. In addition, the language bar will be closed and cannot be displayed when [Advanced Text Service Function] of IME has been disabled.
The procedure to avoid this through setting of IME is as follows.
Select [Run] from the [Start] menu.
Enter [control international] in the name and click the [OK] button. The [Region and Language Option] window will be displayed.
Click [Language] in the window [Region and Language Option], and click the [Details] button. The [Text Service and Input Language] window will be displayed.
Click the [Advanced] tab in the [Text Service and Input Language] window and select the [OFF the Advanced Text Service] checkbox to close it.
Click the [OK] button in the [Text Service and Input Language] window to close it.
Click the [OK] button in the [Region and Language Option] window to close it.
