There are other methods to analyze the effects of the trouble besides "4.3.1 Identifying the trouble condition". Use those methods as required.
In addition, for hardware troubles, contact the hardware administrator when needed.
Trouble information collection
The trouble information can be collect using either the command or Web Console.
For using the command, refer to "B.2 esfsnap (Express's manager troubleshooting information collection command)".
For using the Web Console, refer to "Collect the troubleshooting data" in the "ETERNUS SF Web Console Guide".
Displaying operation history
The Web Console operation (contents, execution status and results) history can be displayed.
For details, refer to "Display the operation history" in the "ETERNUS SF Web Console Guide".
Displaying login/logout history
The Web Console user login and logout history can be displayed.
For details, refer to "Display the login/logout history" in the "ETERNUS SF Web Console Guide".
