Internal error has occurred.
Description
Internal error has occurred in the Manager processing.
System action
Interrupts the processing.
Administrator response
Collect this message and troubleshooting information and contact a Fujitsu SE, if the problem persists.
Collect the troubleshooting information as shown in "6.3.2 Trouble analysis".
TCP Port registration for the service ({0}) is not found.
Description
TCP Port registration for the service is failed.
Parameters
{0} : Name of the service
System action
Interrupts the processing.
Administrator response
Take the following procedure to check the port registration.
Open the file shown below by text editor.
[Windows System Folder]\drivers\etc\services
Check whether there is expected TCP port in the file. If there is not the Port in the file, add the port.
Collect the troubleshooting information as shown in "6.3.2 Trouble analysis".
User name or password of the management server is invalid.
Description
The user name or password to log in the manager is invalid.
System action
Interrupts the processing.
Administrator response
Input the valid user name and password.
Collect the troubleshooting information as shown in "6.3.2 Trouble analysis".
The specified user does not have an administrative privilege.
Description
The specified user does not have an administrative privilege.
System action
Interrupts the processing.
Administrator response
Input the user name and password for the user having administrative privileges.
Collect the troubleshooting information as shown in "6.3.2 Trouble analysis".
Computer Browser service is not started.
Description
Computer Browser service is not started.
System action
Interrupts the processing.
Administrator response
Make sure whether the Computer Browser service is started. (Only when the computer belongs to a Windows domain)
If the computer belongs to a Windows domain, it is required that the Computer Browser service has been started in order to use the ETERNUS Web GUI.
For this reason, make sure that the [Status] of the Computer Browser service is [Started] by clicking on [Control Panel] > [Administrative Tools] > [Services].
Specified disk array ({0}) is being configured or its status is being updated. Please wait for a while and retry.
Description
Configuration of specified device is being changed or update processing of status is operating.
Parameters
{0} : IP Address / FQDN / Serial Number
System action
The processing is terminated.
Administrator response
Wait for a while and retry.
If the Express Web GUI can not be started, collect this message and troubleshooting information as shown in express_managersnap (Collecting Express Manager troubleshooting information).
Specified disk array ({0}) is being configured from other client({1}) or its status is being updated. Please wait for a while and retry.
Description
Configuration of specified device is being changed by other client or update processing of status is operating.
Parameters
{0} : IP Address / FQDN / Serial Number
{1} : Information of the client
System action
The processing is terminated.
Administrator response
Wait for a while and retry.
If the Express Web GUI can not be started, collect this message and troubleshooting information as shown in express_managersnap (Collecting Express Manager troubleshooting information).
Failed to communicate with the disk array ({0}).
Description
Failed to communicate with the Disk storage system.
Parameters
{0} : IP address of the Disk storage system.
System action
Interrupts the processing.
Administrator response
An error may have occurred on the communication destination Disk storage system or network. Check the connection between the server that the Manager is installed and the Disk storage system.
Specified disk array ({0}) is already registered on this software.
Description
The specified Disk storage system has already been registered in this software.
Parameters
{0} : Specified IP address
System action
Interrupts the processing.
Administrator response
To reload the configuration of the registered Disk storage system, select the [Reload conf].
Collect this message and troubleshooting information and contact a Fujitsu SE, if the problem persists.
Collect the troubleshooting information as shown in "6.3.2 Trouble analysis".
Specified disk array ({0}) is already registered with a different IP address ({1}) on this software.
Description
The specified Disk storage system is already registered with a different IP address.
Parameters
{0} : Specified IP address
{1} : IP address of the registered Disk storage system
System action
Interrupts the processing.
Administrator response
Check the followings.
If the Disk storage system's IP address has been changed, register the Disk storage system again as shown in "Chapter 6 Operation".
Although the Disk storage system has multiple IP addresses, registration for the Disk storage system is required with only one IP address. When you want to change the Disk storage system's IP address, register the Disk storage system again as shown in "Chapter 6 Operation".
Collect this message and troubleshooting information and contact a Fujitsu SE, if the problem persists.
Collect the troubleshooting information as shown in "6.3.2 Trouble analysis".
Specified IP address ({0}) or SNMP community name ({1}) is incorrect. The disk array could not be detected.
Description
The Disk storage system was not able to be detected because specified IP address or SNMP Community Name is not the one of the Disk storage system.
Parameters
{0} : Specified IP address
{1} : Specified SNMP community name
System action
Interrupts the processing.
Administrator response
Check the following procedure.
Make sure correct SNMP Community Name and IP address are input.
Check the Disk storage system's power supply and connection state.
Collect this message and troubleshooting information and contact a Fujitsu SE, if the problem persists.
Collect the troubleshooting information as shown in "6.3.2 Trouble analysis".
Specified IP address ({0}) is not an IP address ({1}) for master CM. The disk array could not be detected.
Description
Because it was not the IP address of master CM, specified IP address was not able to detect the Disk storage system.
Parameters
{0} : Specified IP address
{1} : The IP address for master CM
System action
Interrupts the processing.
Administrator response
There is a possibility that the IP address of slave CM has been specified. Make sure IP address of master CM is input.
Specified device ({0}) is not supported by this software.
Description
The specified device is not supported by this software.
Parameters
{0} : Indicates the specified IP address
System action
Interrupts the processing.
Administrator response
Specify the IP address of the device to be supported.
Collect this message and troubleshooting information and contact a Fujitsu SE, if the problem persists.
Collect the troubleshooting information as shown in "6.3.2 Trouble analysis".
Firmware version of specified device is not supported. {0} or higher is required.
Description
The firmware version is not supported by this software.
Parameters
{0} : Indicates lowest supported firmware version.
System action
Interrupts the processing.
Administrator response
Update the firmware version of the specified ETERNUS Disk storage system to supported version or higher.
Collect this message and troubleshooting information and contact a Fujitsu SE, if the problem persists.
Collect the troubleshooting information as shown in "6.3.2 Trouble analysis".
The serial number of specified disk array ({0}) is already registered.
Description
Registration of the specified ETERNUS Disk storage system failed.
Parameters
{0} : Specified Serial Number
System action
Interrupts the processing.
Administrator response
Collect this message and troubleshooting information and contact a Fujitsu SE.
Collect the troubleshooting information as shown in "6.3.2 Trouble analysis".
Failed to delete the disk array ({0}).
Description
The deletion of the Disk storage system failed.
Parameters
{0} : Specified Disk storage system name
System action
Interrupts the processing.
Administrator response
Select [Disk Array] - [Delete] in [Action] pane to retry.
Collect this message and troubleshooting information and contact a Fujitsu SE, if the problem persists.
Collect the troubleshooting information as shown in "6.3.2 Trouble analysis".
Specified address ({0}) is not the one of the registered disk array.
Description
Failed in the update of information on the Disk storage system because a different IP address or FQDN had been specified.
Parameters
{0} : Specified IP address or FQDN
System action
Interrupts the processing.
Administrator response
Make sure correct IP address or FQDN are input.
Collect this message and troubleshooting information and contact a Fujitsu SE, if the problem persists.
Collect the troubleshooting information as shown in "6.3.2 Trouble analysis".
Specified name is not the one of the registered disk array.
Description
Failed in the update of information on the Disk storage system because a different Disk storage system name had been specified.
Parameters
{0} : Specified Disk storage system name
System action
Interrupts the processing.
Administrator response
Make sure correct Disk storage system name is input.
Collect this message and troubleshooting information and contact a Fujitsu SE, if the problem persists.
Collect the troubleshooting information as shown in "6.3.2 Trouble analysis".
The one different from the registered disk array ({0}) was detected.
Description
Detected Disk storage system is different from the registered Disk storage system.
Parameters
{0} : Registered IP address
System action
Interrupts the processing.
Administrator response
There is a possibility that the Disk storage system's IP address has been changed.
Select [Disk Array] - [Delete] in [Action] pane to delete the Disk storage system and add it.
Collect this message and troubleshooting information and contact a Fujitsu SE, if the problem persists.
Collect the troubleshooting information as shown in "6.3.2 Trouble analysis".
Failed to configure disk array ({0}) or obtain its information. Command={1} Detail message={2}
Description
An error occurred in configuring Disk storage system or obtaining its information.
Parameter
{0} : Specified IP address
{1} : Command
{2} : Detail message
System action
Interrupts the processing.
Administrator response
Check the following procedure.
Confirm the Command and detail message.
Refer to"E.6 Message output from Copy Control Module", and confirm the content corresponding to described message ID
Collect this message and troubleshooting information and contact a Fujitsu SE, if the problem persists.
Collect the troubleshooting information as shown in "6.3.2 Trouble analysis".
There are AdvancedCopy sessions running at the specified disk array ({0}).
Description
Failed to delete registration of the specified ETERNUS Disk Storage system because there are Advanced Copy sessions.
Parameters
{0} : Specified IP address
System action
Interrupts the processing.
Administrator response
Check the Advanced Copy sessions and remove it.
*NOTICE* There is the possibility that the volume is broken if Advanced Copy sessions are deleted in physical copy progress.
Collect this message and troubleshooting information and contact a Fujitsu SE, if the problem persists.
Collect the troubleshooting information as shown in "6.3.2 Trouble analysis".
Failed to check of the copy session. disk array({0})
Description
Failed to check the specified ETERNUS Disk Storage system because there are Advanced Copy sessions.
Parameters
{0} : Specified IP address
System action
Interrupts the processing.
Administrator response
Check the Advanced Copy sessions and remove it.
*NOTICE* There is the possibility that the volume is broken if Advanced Copy sessions are deleted in physical copy progress.
Collect this message and troubleshooting information and contact a Fujitsu SE, if the problem persists.
Collect the troubleshooting information as shown in "6.3.2 Trouble analysis".
Failed to configure disk array({0}) or obtain its information. Detail message={1}
Description
An error occurred in configuring Disk storage system or obtaining its information.
Parameter
{0} : Specified Disk storage system name
{1} : Detail message
System action
Interrupts the processing.
Administrator response
Check the following procedure.
Confirm the message number (the part of E**** of "Error: E****") of detail message.
According to the message number of detail message perform the following:
"Error: E0060 Resource locked."
Check the other user is not processing the Disk storage system setting with other tools when detail message is "Error: E0060 Resource locked".
Or, wait for a while and retry.
Other than "Error: E0060 Resource locked."
Refer to the "Error Messages" of "ETERNUS DX60/DX80/DX90 Command Line Interface (CLI) User's Guide" and check "Message Countermeasure for the error" corresponding to above-mentioned message number.
Or, wait for a while and retry.
Collect this message and troubleshooting information and contact a Fujitsu SE, if the problem persists.
Collect the troubleshooting information as shown in "6.3.2 Trouble analysis".
Communication failed. The disk array with specified IP address({0}) could not be detected.
Description
The Disk storage system was not able to be detected because of the Telnet communication failure.
Parameters
{0} : Specified IP address
System action
Interrupts the processing.
Administrator response
Check the following procedure.
Check the Disk storage system's power supply and connection state.
Make sure that the telnet communication of the Disk storage system is enabled.
Collect this message and troubleshooting information and contact a Fujitsu SE, if the problem persists.
Collect the troubleshooting information as shown in "6.3.2 Trouble analysis".
Specified user name or password of the disk array is invalid.
Description
Specified user name or password of the Disk storage system is invalid.
System action
Interrupts the processing.
Administrator response
Check the user name and password and retry with correct user name and password.
Collect this message and troubleshooting information and contact a Fujitsu SE, if the problem persists.
Collect the troubleshooting information as shown in "6.3.2 Trouble analysis".
Failed to register license. There is a possibility that specified license key is invalid.
Description
Failed to register license.
System action
Interrupts the processing.
Administrator response
Check the license key and input valid license key.
Collect this message and troubleshooting information and contact a Fujitsu SE, if the problem persists.
Collect the troubleshooting information as shown in "6.3.2 Trouble analysis".
It is not supported to register or to refer to the license by this edition.
Description
Failed to register or to refer to license.
System action
The processing is terminated.
Administrator response
This function is not supported by the installed edition of ETERNUS SF Express.
Collect this message and troubleshooting information and contact a Fujitsu SE, if the problem persists.
Collect the troubleshooting information as shown in "6.3.2 Trouble analysis".
Loading disk array configuration is in process. Wait for a while to retry.
Description
Loading Disk storage system configuration is in process. Wait for a while to retry.
System action
Interrupts the processing.
Administrator response
Wait for a while, and retry.
Collect this message and troubleshooting information and contact a Fujitsu SE, if the problem persists.
Collect the troubleshooting information as shown in "6.3.2 Trouble analysis".
Failed to start the performance monitor.
Description
Failed to start the performance monitor.
System action
Interrupts the processing.
Administrator response
Check the device status and network, then try again.
Collect this message and troubleshooting information and contact a Fujitsu SE, if the problem persists.
Collect the troubleshooting information as shown in "6.3.2 Trouble analysis".
Failed to stop the performance monitor.
Description
Failed to stop the performance monitor.
System action
Interrupts the processing.
Administrator response
Check the device status and network, then try again.
Collect this message and troubleshooting information and contact a Fujitsu SE, if the problem persists.
Collect the troubleshooting information as shown in "6.3.2 Trouble analysis".
Failed to obtain the status of performance monitor.
Description
Failed to obtain the status of performance monitor.
System action
Interrupts the processing.
Administrator response
Check the device status and network, then try again.
Collect this message and troubleshooting information and contact a Fujitsu SE.
Collect the troubleshooting information as shown in "6.3.2 Trouble analysis".
Network error occurred in monitoring performance.
Description
Network error occurred in monitoring performance.
System action
Interrupts the processing.
Usually, even if an error occurs in monitoring performance, the processing is retried.
Administrator response
Check the device or network.
Collect this message and troubleshooting information and contact a Fujitsu SE, if the problem persists.
Collect the troubleshooting information as shown in "6.3.2 Trouble analysis".
Unable to access a file of performance monitor.
Description
Unable to access a file of performance monitor.
System action
Interrupts the processing.
Administrator response
Check whether the file system is not write-protection or check whether there is enough free space in the file system.
Collect this message and troubleshooting information and contact a Fujitsu SE, if the problem persists.
Collect the troubleshooting information as shown in "6.3.2 Trouble analysis".
Internal error has occurred at performance monitor.
Description
Internal error has occurred at performance monitor.
System action
Interrupts the processing.
Administrator response
Collect this message and troubleshooting information and contact a Fujitsu SE, if the problem persists.
Collect the troubleshooting information as shown in "6.3.2 Trouble analysis".
The LogicalVolume does not exist.
Description
The logical volume does not exist.
The performance monitoring of the Disk storage system where logical volume is not defined cannot be executed.
System action
Interrupts the processing.
Administrator response
Please execute it again after defining logical volume in the Disk storage system.
Unable to login a device.
Description
This message indicates that an attempt was made to login to the target device to set performance monitoring for the device or to read the configuration information but failed because another user has already logged into the device.
System action
The processing is terminated.
Administrator response
Log out the process that logged into the target device and then re-execute the processing.
Failed to communicate with the disk array ({0}).
Description
Failed to communicate with the Disk storage system.
Parameters
{0} : Specified IP address
System action
Interrupts the processing.
Administrator response
Check the network status between the management server and the Disk storage system and retry.
Collect this message and troubleshooting information and contact a Fujitsu SE, if the problem persists.
Collect the troubleshooting information as shown in "6.3.2 Trouble analysis".
Required service has not been started.
Description
Required service has not been started.
System action
Interrupts the processing.
Administrator response
Restart the management server, and retry.
Collect this message and troubleshooting information and contact a Fujitsu SE, if the problem persists.
Collect the troubleshooting information as shown in "6.3.2 Trouble analysis".
The device is not registered or eco mode setting failed.
Description
The device is not registered or eco mode setting failed.
System action
The processing is terminated.
Administrator response
Collect this message and troubleshooting information and contact a Fujitsu SE, if the problem persists.
Collect the troubleshooting information as shown in "6.3.2 Trouble analysis".
Failed to configure disk array({0}) or obtain its information. Message ID ={1} Detail message={2}
Description
An error occurred in configuring Disk storage system or obtaining its information.
Parameter
{0} : Specified IP address
{1} : Message ID
{2} : Detail message
System action
Interrupts the processing.
Administrator response
Check the following procedure.
Confirm the message ID and Detail message.
Refer to "E.3.2 Detailed messages", and confirm the content corresponding to described message ID.
Collect this message and troubleshooting information and contact a Fujitsu SE, if the problem persists.
Collect the troubleshooting information as shown in "6.3.2 Trouble analysis".
Specified server does not exist.
Description
Specified server does not exist.
System action
The processing is terminated.
Administrator response
There is a possibility that other users have already removed the specified server.
Please cancel once and confirm list of servers on [Monitoring] pane - [Server] tab, and confirm specified server is exist.
Collect this message and troubleshooting information and contact a Fujitsu SE, if the problem persists.
Collect the troubleshooting information as shown in "6.3.2 Trouble analysis".
Server Name is not correct.
Description
The input server name cannot be registered.
System action
Interrupts the processing.
Administrator response
Please confirm the server name, and input it again.
Server name should be 16 characters or less
Alphanumeric character and the following signs can be used for server name. Also, the server name that has already been registered cannot be registered.
Available signs:
! " # $ % & ' ( ) * + - . / : ; < = > ? @ [ ] ^ _ ` { | } ~
Alias is not correct.
Description
The input alias cannot be registered.
System action
Interrupts the processing.
Administrator response
Please confirm the alias, and input it again.
Alias should be 16 characters or less.
Alphanumeric character and the following signs can be used for server name.
Host interface type is not correct.
Description
Registering server information failed.
System action
Interrupts the processing.
Administrator response
Collect this message and troubleshooting information and contact a Fujitsu SE.
Collect the troubleshooting information as shown in "6.3.2 Trouble analysis".
Input "WWN" or "iSCSI Name and IP Address" or "SAS Address" are not correct.
Description
Specified parameter cannot be registered.
System action
Interrupts the processing.
Administrator response
Please confirm input "WWN" or "iSCSI Name and IP Address" or "SAS Address".
The input rule is as follows.
WWN : Hexadecimal number of 16 characters
iSCSI Name : Character string within 223 characters starts by character string of "iqn." or "eui."
IP Address : nnn.nnn.nnn.nnn
SAS Address : Hexadecimal number of 16 characters
Also, the one that has already been registered cannot be registered.
Disk Array configuration information has been changed.
Description
There is a configuration change of the disk storage system that Express Manager doesn't detect.
System action
The processing is terminated after refreshing configuration of the disk storage system.
Administrator response
There was a configuration change of the disk storage system that Express Manager doesn't detect.
Information has been updated automatically. Please check configuration of the disk storage system.
Specified parameter is invalid.
Description
An error occurred in configuring Disk storage system or obtaining its information.
System action
Interrupts the processing.
Administrator response
Confirm that 2 or more disks are specified when creating a RAID group.
If only 1 disk is specified, specify 2 or more disks and re-create a RAID group.
If there is any trouble though 2 or more disks are specified, collect this message and troubleshooting information and contact a Fujitsu SE.
Collect the troubleshooting information as shown in "6.3.2 Trouble analysis".
This function does not support FibreCAT.
Description
An invalid function was executed for FibreCAT.
System action
Interrupts the processing.
Administrator response
Collect this message and troubleshooting information and contact a Fujitsu SE.
Collect the troubleshooting information as shown in "6.3.2 Trouble analysis".
Email sending failed.
Description
Administrators could not receive event notification emails.
System action
Interrupts the processing.
Administrator response
Check email address in Contacts, Details and SMTP server settings.
Collect the troubleshooting information as shown in "6.3.2 Trouble analysis".
Internal Error (File I/O Error) occurred during collect troubleshooting information.
Description
Internal Error (File I/O Error) occurred while collecting troubleshooting information.
System action
Interrupts the processing.
Administrator response
Confirm that there is no access to the installation folder, and retry.
Contact a Fujitsu SE, if the problem persists.
Collect troubleshooting information is still running.
Description
Troubleshooting information collection is still running.
System action
Interrupts the processing.
Administrator response
Confirm other users who are executing this function do not exist. Wait for a while, and retry.
Contact a Fujitsu SE, if the problem persists.
