This section explains the commands for collecting Express Manager troubleshooting information.
NAME
express_managersnap - Collection of Express Manager troubleshooting information
SYNOPSIS
$INS_DIR\Express\Manager\bin\express_managersnap -dir dirname [-all]($INS_DIR means "Program Directory" specified at the Express Manager installation.)
DESCRIPTION
This command collects Express Manager server information. Only user of OS administrative group can execute this command.
This command collects information on the Express Manager server if any trouble occurs.
Submit the information collected with this command to a Fujitsu system engineer.
OPTIONS
Corrects the troubleshooting information on dirname directory. Specify the full path name that starts from the drive letter for dirname.
The maximum length that can be specified for dirname is 100 bytes.
The collected information is gathered in the directory that its name "EXyyyymmddhhmm.zip". Before executing this command, please confirm that dirname directory has the following free space.
Collected information | Required free space |
|---|---|
Initial investigation information | more than 1MB |
All troubleshooting information | more than 15 MB |
Collects all troubleshooting information on servers. Data includes lots of information, which will increase the size of the data. This option is not necessary for initial investigation.
EXAMPLES
Collecting the troubleshooting information for initial investigation on D:\temp directory.
> express_managersnap -dir D:\temp |