Phenomenon
Message swsag0018 ("The selected IP device cannot be found.") is displayed and the device cannot be registered.
Action
If the server node cannot be detected
Check that the device power supply is on, and that there are no problems on the LAN. If the Network load is high, clear it and then re-execute.
Check that the Agent is running.
User the Agent information change command (setagtip) to check the Agent start IP address. For details about the Agent information change command (setagtip), refer to the following:
Solaris OS version: "12.5.1.2 Agent information change command (setagtip)"
Windows version: "12.6.1.2 Agent information change command (setagtip)"
Linux version: "12.7.1.2 Agent information change command (setagtip)"
HP-UX version: "12.8.1.1 Agent information change command (setagtip)"
If the server node cannot be booted from SAN, confirm whether to do be done the port license of ETERNUS SN200 series Fibre Channel switch in activation.
When you detect the server node for which Agent is installed, do not use VMware ESX option in the "Register a server" dialog.
When you detect the server node for which the operating system is VMware Infrastructure 3 Version 3.5 (or later) or VMware ESXi 3.5 (or later), confirm the followings.
Enter a user name and password by using VMware ESX option in the "Register a server" dialog.
Check that entered user name and password are correct.
When the version of VMware is earlier than version 3.5, install an Agent on the host operating system and register server by using the same method as before.
Do not specify the Virtual Center.
If the Fibre Channel switch cannot be detected
Check that the device power supply is on, and that there are no problems on the LAN. If the network load is high, clear the traffic and then re-execute.
Refer to the following for the Fibre Channel switch:
ETERNUS SN200 (Brocade SilkWorm) series Fibre Channel switches, PRIMERGY BX600 Fibre Channel switchblades, ETERNUS VS900 model 300 Virtualization switch: "4.2.1.3 Problem-handling (FAQ)"
ETERNUS VS900 model 200 virtualization switch: "4.2.6.3 Problem-handling (FAQ)"
ETERNUS SN200 MDS (Cisco MDS) Fibre Channel switches: "4.2.4.2 Problem-handling (FAQ)"
McDATA Fibre Channel switches: "4.2.5.2 Problem-handling (FAQ)"
If the disk array device cannot be detected
Check that the device power supply is on, and that there are no problems on the LAN. If the Network load is high, clear it and then re-execute.
Refer to "4.3.1.2 Problem-handling (FAQ)" in "Chapter 4 Environment Configuration".
