ETERNUS SF Storage Cruiser 14.0 User's Guide

D.2.3 Collecting information from the administrative server (Windows)

The method for collecting information is as follows. Submit the information to the Fujitsu technical staff.

1. Make a note of the error code (swsagXXXX), if an error dialog box is displayed.

2. Login to the administrative server with OS administrator permissions.

   OS administrator permissions are required to collect the information.

3. Execute the managersnap command. The $INS_DIR means "Program Directory" specified at the Manager installation.

   C:\> $INS_DIR\Manager\opt\FJSVssmgr\sbin\managersnap -dir directory

   Specify the directory to save the information with -dir option (The -dir option cannot be omitted).