Interstage Shunsaku Data Manager Troubleshooting - Microsoft(R) Windows(R) 2000/ Microsoft(R) Windows Server(TM) 2003 - - UNIX -

3.4 Collecting Information when Error Occurs

This section explains how to collect the information when an error occurs during the Shunsaku operation

The following information is necessary for the error investigation.

• Requisite Information

  The following information is the requisite information for the error investigation.

  • Environment file
  • Logs
  • System log (Event log)
  • User's operation record
  • Direct access key definition file (Only necessary when using the direct access function)

  Refer to 3.2 Collecting Requisite Information for more information on the information and how to collect it.

• Common Information

  The following information is the common information to error event.

  • Search expression, return expression, sort expression (Only necessary when the API error occurs)
  • API snapshot log (Only necessary when the API error occurs)
  • Application source
  • XML data
  • Shell script or batch

  Refer to 3.3 Collecting Common Information for more information on the information and how to collect it.