REMCS Agent Operator's Guide 1.5

3.4.6 Executing investigation information collection

If "y" is entered after a check of the product name has completed, the following messages are displayed. In the above example, the product name "TeamWARE Office" is used.

[Input Item]

(1) Do you want to collect specified information? (y,n):

If you want to collect the investigation information specified by Sections 3.4.2 to 3.4.5, select [y]. Then, collection of investigation information starts. While collection of investigation information is in progress, the degree of progress of collection is displayed as shown below.

Example: Progress display

     oo..................: 10% complete
     oooooooooo..........: 50% complete

Collected investigation information is compressed and saved in the save area. For details, see Section 3.5, "Save Area Administration Menu," and Section 3.7, "Save Area of Investigation Information."

When collection has completed, the size (after compression) of the collected information is displayed.

(2) Do you want to send the information as E-mail? (y,n):

If the collected investigation information includes primary information that is required in an initial investigation, a prompt message is displayed. Selecting "y" sends the information that is required for the initial investigation to the REMCS Center.

The maximum amount of data that can be sent is the value of MaxSendTotal of the environment definition file.

(3) Do you want to save the information to tape? (y,n):

If the customer system is in the environment where a tape device can be used, you can save the investigation information on tape. If "y" is selected, a message is displayed prompting entry of a name for the output file.

(4) enter device filename (full path or null)

Enter the name of the file in which the information is going to be saved on the tape device. After it has been entered, the tape starts saving the information. If the return key is pressed, (3) is displayed again.

Example:/dev/rmt/0

[Note]

If basic information is selected during selection of the information on the basic software, saving can take 50 minutes at the maximum depending on the size of the system. Because the progress display is updated at the time that several items of investigation information are collected, it is not updated at specific intervals.

Note that collection of basic information can hang up the system because it refers to system information. If this occurs, forcibly close the investigation information collection menu by using the following procedure.

1. Write down the PGID displayed at the top line by executing the ps(1) command from another process.

   ps -eo 'pgid args' | grep madmin

2. Terminate the process by executing the kill(1) command. In the following example, PGID = 12345.

   kill -TERM -12345

3. Monitor the state of the process by executing the command that was input in step 1. If the status remains the same, terminate the process by executing the kill(1) command as shown below. In the following example, PGID = 12345.

   kill -KILL -12345