REMCS Agent Operator's Guide 1.5

1.3.3 Investigation information collection

If a problem occurs (such as faulty operation of software) and it cannot be automatically detected, investigation Information can be collected in a simple operation, and the information can be sent to the REMCS Center. In the conventional procedure after the occurrence of a failure, a Fujitsu engineer is dispatched to collect the investigation information or investigation Information is collected by a customer, depending on the decision of the customer. With use of this function, the time required for troubleshooting can be reduced significantly.