| REMCS Agent Operator's Guide 1.5 |
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Contents
Index
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This chapter gives an overview of REMCS Agent.
REMCS, REMote Customer Support system, Agent is software, which spares customer's effort and time in order to maintain customer's system. REMCS Agent works with help of the REMCS center system. A customer's machines are monitored by REMCS Agent instead of the customer, and REMCS Agent supports the customer's operations by communicating with the support center via networks.
REMCS provides the following advanced means of support.
Quick and accurate support
More accurate support can be provided than that provided by telephone or fax because the latest information on a customer's machines is automatically sent to the REMCS Center. Especially if a failure occurs, the necessary failure information is sent to the REMCS Center, thereby eliminating the inconvenience to the customer of explaining the failure, and the accurate measures are then given.
Prevention of failure.
Because the information of the machine's status is periodically sent to the REMCS Center, a failure can be prevent beforehand by implementing preventive maintenance if the occurrence of failure is foreseeable. At the same time, if the firmware management function is used, the newest firmware is automatically downloaded and can be installed on the machines.
This chapter is an overview of the entire system (REMCS), and it explains the REMCS Agent functions providing the above support at the customer site.
1.1 Outline of Entire REMCS1.2 Connection Type to REMCS Center1.3 Functions of REMCS Agent 1.4 Flow until Start of Service|
Contents
Index
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