REMCS Agent Operator's Guide 1.5

1.1 Outline of Entire REMCS

The REMote Customer Support system (REMCS) is a system that supports customers' operations 24 hours a day and 365 days a year by connecting the customers' machines to the REMCS Center via networks. The entire REMCS consists of the REMCS Center and customers' machines, as shown below.

REMCS Agent in the customer site collects the necessary information from machines that are supported, and it sends the data to REMCS Center via a network. And it has a function to receive firmware and other information from the center. The data transmitted from a customer machine to the center is compressed and encrypted by REMCS Agent to ensure data security and safety.

The REMCS Center has databases where it manages the information that is supplied from customers' machines. It uses the data for preventive backup of data before any event of failure, and uses the data for swift remedial action if a failure occurs.