ETERNUS SF Express V16.9 / Storage Cruiser V16.9 / AdvancedCopy Manager V16.9 Migration Guide

8.1.7 In Case of Problem During Installation of This Version of Storage Cruiser's Agent or AdvancedCopy Manager's Agent

The target environment is as follows:

• HP-UX

• AIX

The uninstallation of the previous version has succeeded.
After the installation problem has been diagnosed and solved, refer to the ETERNUS SF Installation and Setup Guide for this version to install this version.

Point

• When an error message is displayed, refer to the following manuals for this version, and take the appropriate action for relevant message.

  Target for Upgrade	Reference
  Express	Messages
  Storage Cruiser
  AdvancedCopy Manager
  AdvancedCopy Manager Copy Control Module

• When no error message is displayed, refer to the following manuals for this version, to collect the troubleshooting information and then contact Fujitsu Technical Support.

  Target for Upgrade	Reference
  Express	"Collecting Troubleshooting Information" in the Express Operation Guide
  Storage Cruiser	"Collecting Troubleshooting Information" in the Storage Cruiser Operation Guide
  AdvancedCopy Manager	"Collecting Troubleshooting Information" in the AdvancedCopy Manager Operation Guide
  AdvancedCopy Manager Copy Control Module	"Collecting Troubleshooting Information" in the AdvancedCopy Manager Operation Guide for Copy Control Module