Information
No changes have been made to the explanations of messages output during the changing of the connection destination network of a virtual L-Server as a result of execution of the rcxadm avmgr quarantine or rcxadm avmgr unquarantine commands.
21143
FJSVrcx:INFO: 21143:L-Server_name:quarantine L-Server:started
The process of transferring the L-Server (L-Server_name) to the quarantine network has been started.
No action is necessary.
21144
FJSVrcx:INFO: 21144 L-Server_name:quarantine L-Server:completed
The process of transferring the L-Server (L-Server_name) to the quarantine network has been completed.
No action is necessary.
21171
FJSVrcx:INFO: 21171:security event occurred.detail
A security event has been sent to Resource Orchestrator.
In detail, the following information is displayed.
A security risk has been sent to ROR through an SNMP trap from the antivirus software shown in the_identifier_of_the_antivirus_software.
The identifier of the SNMP trap agent is displayed for oid.
The identifier specific to the SNMP trap device is displayed for st.
The raw data received from the SNMP trap agent is displayed for data.
When checking the content of decoded data, refer to system logs.
There is a few minutes difference in the time messages are output to the system log and to the event log of the GUI (ROR console).
Take corrective action based on the content output for detail.
For mgmt_soft_name=the_identifier_of_the_antivirus_software oid=the_identifier_of_the_SNMP_trap_agent st=the_identifier_specific_to_the_SNMP_trap_device data=the_raw_data_received_from_the_SNMP_trap_agent
Corrective action is only necessary in the following case.
21180
FJSVrcx:INFO:21180:obj:function was performed
The processing of the function for obj has been performed.
The name of the L-Server is displayed in obj.
A message was sent to the user when the L-Server was connected to the quarantine network.
When an action is executed on an L-Server upon detection of a malware infection, the tenant administrator is notified by email.
No action is necessary.
41123
FJSVrcx:WARNING:41123:obj:function was aborted. detail=detail
The processing of the function for obj has not been performed.
L-Server_name is displayed in obj.
The reason the processing of function was not performed is displayed for detail.
When executing an action upon detection of a malware infection on an L-Server, no notification message was sent to the user.
When executing an action upon detection of a malware infection on an L-Server, no notification message was sent to the tenant administrator.
Processing of a VDI management server remote command failed. There are the following possibilities:
Check the connection information, operating status, and network settings of the VDI management server.
Processing of an SMTP server remote command failed.
Check the connection information, operating status, and network settings of the SMTP server.
When the cause is not one of the above, collect troubleshooting data, and contact Fujitsu technical staff.
67153
FJSVrcx:ERROR:67153:obj: already exists
The specified object obj already exists.
One of the following messages is displayed in obj.
An antivirus software resource with the same name already exists.
If this message is displayed during operation of information for sub manager coordination, manager information already exists.
Change the name of the object to be created, or delete the existing obj and then perform the operation again.
In any other cases, take corrective action based on the content of obj.
Either change the resource name of the antivirus software resource to register or delete the already registered antivirus software, and then perform the operation again.
If this message is displayed when operating information for sub manager coordination, change the IP address or FQDN if necessary, and then perform the operation again.
67154
FJSVrcx:ERROR:67154:obj:not found
After checking the following for the displayed object, perform the operation again.
If this error is displayed when a command is executed, check the following.
There is a chance that the resource type of the specified object name differs from the resource type that can be specified for the command argument.
Check the resource type of the specified object and then perform the operation again.
The name of the specified object is displayed for obj.
The object name is displayed as follows.
67198
FJSVrcx:ERROR:67198:command execution error.detail
An error has occurred during execution of a manager command.
In detail, the following information is displayed.
Take corrective action based on the content output for detail.
Transferring of the L-Server to the quarantine network failed.
detail will be one of the following:
The connection information of the SMTP server has already been registered using the mailnotice command.
Take corrective action based on the content output for detail.
The L-Server for which the IP address of the SNMP trap or REST API has been set was not found.
Check whether linking of the virtual machine or SBC server using this IP address with the L-Server is complete.
In configurations where there are multiple Resource Orchestrator managers, check the following:
If the 413 warning message has not been output, no corrective action is necessary.
If it is being managed using another sub manager, check whether the information for sub manager coordination is configured correctly.
If "submgr:Resource_Orchestrator_manager_IP_address_or_FQDN" is included in detail, the message can be ignored.
Multiple L-Servers for which the IP address of the SNMP trap or REST API has been set were found.
Environments in which multiple L-Servers are configured with the same IP address for reasons such as tenants are being used, are not supported.
Only use an IP address for one virtual L-Server.
No corrective action is necessary as registration is already complete.
An error occurred during the modification of the L-Server performed during the transfer process of the L-Server to the quarantine network.
Take corrective action explained for the corresponding error message in "Messages".
In configurations where there are multiple Resource Orchestrator managers, check the following, connect to the manager where the problem occurred, and perform corrective action based on the error message.
A problem has occurred on the Resource Orchestrator manager corresponding to the IP address or the FQDN.
A problem has occurred on the first manager of Resource Orchestrator.
67280
obj does not support function.
In function, the name of the function that is not supported is displayed.
When function can be used with certain conditions, detailed information is displayed in the following function or detail.
In cases other than the following, this message is displayed when you attempt to use a function that cannot be used by obj. No action is necessary.
As the physical L-Server in obj was created using a method other than linking, changing of the destination network is not supported.
Refer to "2.13 Linking Physical L-Servers with Configured SBC Servers", and perform linking.
67295
FJSVrcx:ERROR:67295:obj:duplicate resource name found
An antivirus software resource with the same IP address and antivirus software identifier as the resource in obj that is being registered or modified already exists.
An L-Server with the same name as the L-Server described in the XML files for changing the network already exists.
In Resource Orchestrator, only one resource can use the same combination of IP address and antivirus software identifier.
Change the IP address specified during registration or changing of the antivirus software, and perform the operation again.
The L-Server name described in the XML files for changing the network must be identical to the L-Server name contained in the name of the XML file for changing the network. Change either of the virtual L-Server names so they are identical.
Execute the rcxadm avmgr quarantine command.
Execute the rcxadm avmgr unquarantine command.
67355
FJSVrcx:ERROR:67355:connection error. target=target
The program of target may not have been started.
After checking if the destination server for communication has been started by referring to the following manuals, resolve the problem, and then perform the operation again.
Refer to "Chapter 2 Starting and Stopping Managers and Agents" in the "Operation Guide VE", and start the destination server for communication.
Refer to "Chapter 2 Starting and Stopping Managers and Agents" in the "Operation Guide CE", and start the destination server for communication.
The services of Resource Coordinator Manager on the admin server may not have been started. Start the services.
Check the port numbers of the admin server and managed servers.
If there are any mistakes, change the port number to the right one.
For how to change port numbers, refer to "Appendix A Port List" in the "Design Guide VE".
For how to change port numbers, refer to "8.2 Changing Port Numbers" or "9.1.6 Changing Port Numbers" in the "User's Guide VE".
For how to check port numbers, refer to "Appendix A Port List" in the "Design Guide CE".
For how to change port numbers, refer to "6.2 Changing Port Numbers" or "7.1.6 Changing Port Numbers" in the "User's Guide for Infrastructure Administrators (Resource Management) CE".
67392
FJSVrcx:ERROR:67392:modifying VM guest failed. detail=detail
Modification of a VM guest failed.
Take corrective action for the content displayed for detail.
If this message is displayed during modification of an L-Server, some of the information of that L-Server may have been successfully modified. To confirm whether information has been modified, wait for a while and then check the information of the relevant L-Server.
An error occurred during control of the VM host or VM management software with the corresponding IP_address. Take corrective action based on the error_number.
Processing of a VM host remote command failed. Check the operating status and network settings of the VM host.
If nothing happens even if the modification operation is performed on the VM host, there is a problem with the VM host. Resolve the problem with the VM host, and then perform the operation again.
[Citrix Xen]
You may be using XenServer with a free license.
Resource Orchestrator does not support the use of XenServer with a free license.
Check the license of XenServer registered in the pool of CitrixXen, and apply a commercial license.
If performing the above corrective action does not resolve the problem, or if content different from any of the above is displayed in detail, collect the relevant message and troubleshooting data, and contact Fujitsu technical staff.
67999
FJSVrcx:ERROR:67999:internal error, details
In the following case, an error has occurred.
An unknown error may have occurred in communication with the services of the Resource Coordinator manager on the admin server.
Collect the relevant message and troubleshooting data, and contact Fujitsu technical staff.
Information
System Log Messages
The messages that are output to the system log on the admin server are as follows:
