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ServerView Resource Orchestrator V3.4.0 Troubleshooting
FUJITSU Software

7.11 "Authentication Failure Trap" or "user authentication failure" is Periodically Displayed in the [Event] Tab.

Description

When SNMP communication using an unauthenticated community name is performed with the device displaying the message, one of the following messages is output in the event log.

"Authentication Failure Trap" or "user authentication failure"

Corrective Action

Check the following:

  • Check the SNMP settings of the device for which the message is displayed, considering the following points.

    • That the SNMP community name matches the one that is registered with ROR
    • That the configuration has been performed to enable SNMP communication from the admin server (It has not been configured to only allow local access)
    • That the necessary configuration of the device has been performed

      Example

      For PRIMERGY Servers with ServerView Linux Agents Installed

      Perform configuration to allow access using the SNMP community name (public) from local hosts, for internal communication.

      [Linux]

      If it is not already specified, add the following to /etc/snmp/snmpd.conf.

      com2sec svSec localhost public 
  • When the SNMP settings for ROR and the device are correct, it is possible that access has been performed using something other than ROR, with a different SNMP community name. Check the SNMP log to find the relevant device or software.