Information
No changes have been made to the explanations of messages output during the changing of the connection destination network of a virtual L-Server as a result of execution of the rcxadm avmgr quarantine or rcxadm avmgr unquarantine commands.
[Cloud Edition]
Description
The process of transferring the L-Server (L-Server name) to the quarantine network has been started.
Corrective Action
No action is necessary.
[Cloud Edition]
Description
The process of transferring the L-Server (L-Server name) to the quarantine network has been completed.
Corrective Action
No action is necessary.
[Cloud Edition]
Description
A security event has been sent to Resource Orchestrator.
In detail, the following information is displayed.
A security risk has been sent to ROR through an SNMP trap from the antivirus software shown in the_identifier_of_the_antivirus_software.
The identifier of the SNMP trap agent is displayed for oid.
The identifier specific to the SNMP trap device is displayed for st.
The raw data received from the SNMP trap agent is displayed for data.
When checking the content of decoded data, refer to system logs.
There is a few minutes difference in the time messages are output to the system log and to the event log of the GUI (ROR console).
Corrective Action
Take corrective action based on the content output for detail.
Corrective action is only necessary in the following case.
When tuning is necessary for the security risks that are the targets of quarantining, based on the content of "data" in this message (which is output to the system log), modify the definition files of keywords for exclusion from the targets of quarantining or the definition files of keywords for the targets of quarantining.
[Cloud Edition]
Description
The processing of the function for obj has been performed.
The name of the L-Server is displayed in obj.
When "notifying of disconnect" is displayed for function
A message was sent to the user when the L-Server was connected to the quarantine network.
Corrective Action
No action is necessary.
[Cloud Edition]
Description
The processing of the function for obj has not been performed.
L-Server_name is displayed in obj.
The reason the processing of function was not performed is displayed for detail.
When "notifying of disconnect" is displayed for detail
A message was not sent to the user when the L-Server was connected to the quarantine network.
Corrective Action
When "notifying of disconnect" is displayed for function
Processing of a VDI management server remote command failed. There are the following possibilities:
There is no connection information configured for the VDI management server, or there is a mistake in the connection information
The VDI management server is not operating correctly
The network settings of the VDI management server are incorrect
Check the connection information, operating status, and network settings of the VDI management server.
When the cause is not one of the above, collect troubleshooting data, and contact Fujitsu technical staff.
[Cloud Edition]
Description
The specified object obj already exists.
When obj is "Antivirus software"
An antivirus software resource with the same name already exists.
Corrective Action
Change the name of the object to be created, or delete the existing obj and then perform the operation again.
In any other cases, take corrective action based on the content of obj.
When obj is "Antivirus software"
Either change the resource name of the antivirus software resource to register or delete the already registered antivirus software, and then perform the operation again.
[Cloud Edition]
Description
After checking the following for the displayed object, perform the operation again.
That the object exists
That the object was not deleted during deletion processing
If this error is displayed when a command is executed, check the following.
Corrective Action
There is a chance that the resource type of the specified object name differs from the resource type that can be specified for the command argument.
Check the resource type of the specified object and then perform the operation again.
The name of the specified object is displayed for obj.
The object name is displayed as follows.
When the object is an antivirus software
The resource name of the target antivirus software
[Cloud Edition]
Description
An error has occurred during execution of a manager command.
In detail, the following information is displayed.
Take corrective action based on the content output for detail.
For "quarantine failed(detail=detail)"
Transferring of the L-Server to the quarantine network failed.
detail will be one of the following:
Corrective Action
Take corrective action based on the content output for detail.
The L-Server for which the IP address of the SNMP trap or REST API has been set was not found.
Check whether the virtual PC or SBC server using this IP address has been linked with the L-Server.
Multiple L-Servers for which the IP address of the SNMP trap or REST API has been set were found.
Environments in which multiple L-Servers are configured with the same IP address for reasons such as tenants are being used, are not supported.
Only use an IP address for one virtual L-Server.
An error occurred during the modification of the L-Server performed during the transfer process of the L-Server to the quarantine network.
Take corrective action explained for the corresponding error message in "Messages".
[Cloud Edition]
Description
obj does not support function.
In function, the name of the function that is not supported is displayed.
When function can be used with certain conditions, detailed information is displayed in the following function or detail.
In cases other than the following, this message is displayed when you attempt to use a function that cannot be used by obj. No action is necessary.
As the physical L-Server in obj was created using a method other than linking, changing of the destination network is not supported.
Corrective Action
Refer to "2.11 Linking Physical L-Servers with Configured SBC Servers", and link with the physical L-Server.
In other cases, no action is necessary.
[Cloud Edition]
Description
When registering or modifying an antivirus software
An antivirus software resource with the same IP address and antivirus software identifier as the resource in obj that is being registered or modified already exists.
When connecting to the quarantine network or the operation network
An L-Server with the same name as the L-Server described in the XML files for changing the network already exists.
Corrective Action
In Resource Orchestrator, only one resource can use the same combination of IP address and antivirus software identifier.
Change the IP address specified during registration or changing of the antivirus software, and perform the operation again.
The L-Server name described in the XML files for changing the network must be identical to the L-Server name contained in the name of the XML file for changing the network. Change either of the virtual L-Server names so they are identical.
When connecting to the quarantine network
Execute the rcxadm avmgr quarantine command.
When connecting to the operation network
Execute the rcxadm avmgr unquarantine command.
[Cloud Edition]
Description
The program of target may not have been started.
Corrective Action
After checking if the destination server for communication has been started by referring to the following manuals, resolve the problem, and then perform the operation again.
Check the communication destination
Refer to "Chapter 2 Starting and Stopping Managers and Agents" in the "Operation Guide CE", and start the destination server for communication.
When target is 127.0.0.1
The services of Resource Coordinator Manager on the admin server may not have been started. Start the services.
Check the port numbers
Check the port numbers of the admin server and managed servers.
If there are any mistakes, change the port number to the right one.
For how to check port numbers, refer to "Appendix A Port List" in the "Design Guide CE".
For how to change port numbers, refer to "6.2 Changing Port Numbers" or "7.1.6 Changing Port Numbers" in the "User's Guide for Infrastructure Administrators (Resource Management) CE".
[Cloud Edition]
Description
Modification of a VM guest failed.
Take corrective action for the content displayed for detail.
If this message is displayed during modification of an L-Server, some of the information of that L-Server may have been successfully modified. To confirm whether information has been modified, wait for a while and then check the information of the relevant L-Server.
An error occurred during control of the VM host or VM management software with the corresponding IP_address. Take corrective action based on the error_number.
Corrective Action
Processing of a VM host remote command failed. Check the operating status and network settings of the VM host.
If nothing happens even if the modification operation is performed on the VM host, there is a problem with the VM host. Resolve the problem with the VM host, and then perform the operation again.
You may be using XenServer with a free license.
Resource Orchestrator does not support the use of XenServer with a free license.
Check the license of XenServer registered in the pool of CitrixXen, and apply a commercial license.
If performing the above corrective action does not resolve the problem, or if content different from any of the above is displayed in detail, collect the relevant message and troubleshooting data, and contact Fujitsu technical staff.
[Cloud Edition]
Description
In the following case, an error has occurred.
When details is antivirus software resources
An unknown error may have occurred in communication with the services of the Resource Coordinator manager on the admin server.
Corrective Action
Collect the relevant message and troubleshooting data, and contact Fujitsu technical staff.
Information
System Log Messages
The messages that are output to the system log on the admin server are as follows:
Messages with the "application log" event type
Messages with source names starting with "JSE_SWRC_FJSVRCX"
