If you are installing and adding Systemwalker Desktop Patrol to the same machine operating Systemwalker Desktop Keeper, you must reinstall the smart device (agent) (iOS) on the iOS device. This procedure is only required when you are managing iOS devices.
Follow the procedure below:
If the service of the Relay Server is stopped, use SDSVService.bat (Start/Stop Service of Relay Server) to start the service of the Relay Server.
Refer to "SDSVService.bat (Start/Stop Service of Relay Server)" in the Reference Manual for details.
Follow the procedure in "Uninstalling the Smart Device (Agent) (iOS)" in the Installation Guide, and uninstall the CA certificate (server), CA certificate (client), and MDM profile.
Follow the procedure in "Installing the Smart Device (Agent) (iOS)" in the Installation Guide, and install the smart device (agent) (iOS) again.
