Systemwalker Desktop Keeper User's Guide for Administrator

8.15.2 Change the Relay Server IP Address

This section describes how to change the Relay Server IP address.

When managing both Android devices and iOS devices

Follow the procedures below for managing Android devices, and the procedure for managing iOS devices.

When managing Android devices

1. Use SDSVService.bat (Start/Stop Service of Relay Server) to stop the service of the Relay Server.

2. If using HTTPS communication, follow the procedure in "Configuring HTTPS Communication" in the Installation Guide.
   If using the same CA as the one at installation, however, do not use SDSVImportCert.EXE (Register Certificate) to register the CA certificate (intermediate CA certificate).
   This procedure is also executed when iOS smart devices are managed. If managing iOS devices as well, execute this only once.

3. If the service of the Relay Server is stopped, use SDSVService.bat (Start/Stop Service of Relay Server) to start the service of the Relay Server.

4. Notify the Android device users of the URL to synchronize with the Relay Server.

5. The users who are notified of the URL should follow the instruction in the notification to configure the smart device (agent) (Android).

Refer to "Command Reference" in the Reference Manual for details on each command.

When managing iOS devices

1. Use SDSVService.bat (Start/Stop Service of Relay Server) to stop the service of the Relay Server.

2. Use SDSVSetMS.exe (Change Configuration of Relay Server) with the -iOS.connect.h option to set the Relay Server or reverse proxy that is to be connected to from the iOS device.

3. Follow the procedure in "Configuring HTTPS Communication" in the Installation Guide.
   If using the same CA as the one at installation, however, do not use SDSVImportCert.EXE (Register Certificate) to register the CA certificate (intermediate CA certificate).
   This common procedure also applies to managed Android devices. If managing Android devices as well, execute this only once.

4. If the service of the Relay Server is stopped, use SDSVService.bat (Start/Stop Service of Relay Server) to start the service of the Relay Server.

5. Follow the procedure in "Uninstalling the Smart Device (Agent) (iOS)" in the Installation Guide, and uninstall the CA certificate (server), CA certificate (client), and MDM profile.

6. Follow the procedure in "Installing the Smart Device (Agent) (iOS)" in the Installation Guide, and install the smart device (agent) (iOS) again.

Refer to "Command Reference" in the Reference Manual for details on each command.