Systemwalker Desktop Patrol Reference Manual

3.9 Messages for Smart Device CT

The following messages are displayed when using CT for smart devices.

Collecting information...

Cause

The information required for synchronization processing is being collected.

Action

Wait until processing is complete.

The information has been collected.

Cause

None.

Action

Operation is running normally, so no action is required.

Synchronizing...

Cause

Synchronization processing is being performed.

Action

Wait until synchronization is complete.

Running normally.

Cause

None.

Action

Operation is running normally, so no action is required.

The URL used for synchronization has not been specified.

Cause

Neither the enterprise server URL nor the Internet URL has been specified.

Action

Specify an enterprise server URL and/or Internet URL.

Cannot connect to the server.

Cause

An error has occurred when trying to communicate with the server.

Action

Check the following, and perform synchronization again.

• Is the enterprise server URL or Internet URL valid?

• Has the network been disconnected?

• Is flight mode on?

Failed to synchronize.

Cause

Possible causes are as follows:

• An error has occurred when trying to communicate with the server.

• The network was disconnected during synchronization.

• An error occurred on Systemwalker Desktop Patrol SS.

Action

Check the following, and perform synchronization again.

• Is the enterprise server URL and Internet URL valid?

• Has the network been disconnected?

• Is flight mode on?

If the issue is not resolved even after taking the above action, contact the administrator, and after solving the issue, perform synchronization again.

Not synchronized.

Cause

Synchronization has not been performed after specifying an enterprise server URL and/or Internet URL.

Action

Check the network connection, and perform synchronization.

Collecting investigation data...

Cause

Investigation data is being collected.

Action

Wait until collection of investigation data is complete.

Failed to collect the investigation data.

Cause

Possible causes are as follows:

• Failed to access external storage.

• There is insufficient available external storage space.

Action

Check the following, and then collect investigation data again.

• Is external storage installed?

• Is external storage mounted?

• Does the external storage have available disk space?

An application is available for download.

Cause

None.

Action

An application is available for download. You can reference the application list by tapping the notification.

%s1 can now be installed.

Variable information

%s1: Application

Cause

None.

Action

The application download was completed. It can now be installed by tapping the notification.

%s1 Begin downloading

Variable information

%s1: Application

Cause

None.

Action

Operation is running normally, so no action is required.

%s1 Downloading...

Variable information

%s1: Application name

Cause

None.

Action

Operation is running normally, so no action is required.

%s1 Failed to download

Variable information

%s1: Application name

Cause

Possible causes are as follows:

• Failed to access external storage.

• There is insufficient available external storage space.

• The network was disconnected while downloading was in progress.

• An error occurred on Systemwalker Desktop Patrol SS.

Action

Check the following, and then perform the download again.

• Is external storage installed?

• Is external storage mounted?

• Does the external storage have available disk space?

• Is the enterprise server URL and Internet URL valid?

• Has the network been disconnected?

• Is flight mode on?

If the issue is not resolved even after taking the above action, contact the administrator, and after solving the issue, perform the download again.

%s1 cannot be installed

Variable information

%s1: Application

Cause

Possible causes are as follows:

• There is insufficient available external storage space.

• The file is corrupted.

• The application cannot be installed.

Action

Check the following, and then perform the download again.

• Does the external storage have available disk space?

If the issue is not resolved even after taking the above action, contact the administrator, and after solving the issue, perform the download again.

%s1 cannot be downloaded because the external storage cannot be used

Variable information

%s1: Application

Cause

Possible causes are as follows:

• There is insufficient available external storage space.

• Failed to access external storage.

Action

Check the following, and then perform the download again.

• Does the external storage have available disk space?

• Is external storage installed?

• Is external storage mounted?

%s1 cannot be downloaded due to the administrator settings

Variable information

%s1: Application name

Cause

Possible causes are as follows:

• Distribution was stopped by the administrator.

• Distribution tasks were deleted by the administrator.

• The enterprise server URL and Internet URL are invalid.

• The enterprise server URL and Internet URL do not support application distribution.

Action

Check the following, and then perform the download again.

• Is the enterprise server URL and Internet URL valid?

• Do the enterprise server URL and Internet URL support application distribution?

If the issue is not resolved even after taking the above action, contact the administrator to request distribution.