The following messages will appear on a PC with Systemwalker Desktop Patrol installed.
Cause
The "ITBudgetMGR (INV)" service is started.
Action
Stop the "ITBudgetMGR (INV)" service in the Service Setting window and close the Service Setting window. Then perform overwriting installation again.
When outputting again, perform overwriting installation again after a while.
Cause
An exception occurred in IIS service.
Action
Reinstall after restarting OS.
Cause
An exception occurred in IIS service.
Action
Reinstall after restarting OS.
Cause
IT BudgetMGR is installed.
When uninstalling it, the registry created when DTP was installed was not deleted.
Action
Perform the action that is instructed in the message.
Cause
The directory specified in IIS installation target does not exist.
Action
Perform the action that is instructed in the message.
Cause
Installation of product was attempted on an operating system that is not supported.
Action
Install the product on a supported operating system.
Cause
The user logging on the target operating system does not have the Administrator authority.
Action
Install after logging on as an Administrator.
Cause
The Service Setting window is opened during the installation procedure.
Action
Close the service setting window.
Cause
The user that logged on does not have the Administrator authority.
Action
Install after logging on as an Administrator again.
Cause
A root directory under a drive is specified in the installation target.
Action
Set the installation target path in a form of adding a drive name and a pathname
Cause
A memory shortage may have occurred.
Action
Exit other applications and install again.
Cause
You have specified a drive other than the local and remote drive.
Action
Specify the local or remote drive.
Variable information
%s1: insufficient disk capacity
Cause
Disk capacity is insufficient.
Action
Install after securing required disk capacity.
Cause
A memory shortage may have occurred.
Action
Install after restarting PC.
Cause
An exception occurred when getting the system environment variables. Some errors may have occurred in the system.
Action
Restart the system and reinstall.
Cause
Failed to create information required for uninstalling the program.
Action
Install after restarting PC.
Variable information
%s1: error code
Cause
A memory shortage may have occurred.
Action
Install after restarting PC.
Variable information
%s1: DLL name
Cause
A memory shortage may have occurred.
Action
Install after restarting PC.
Cause
The functional components of this product cannot be installed.
Action
Install after confirming both the installation media and the installed media are the same, or uninstalling the installed media.
Cause
The functional components of this product cannot be installed.
Action
Install after confirming both the installation media and the installed media are the same, or uninstalling the installed media.
Cause
The functional components of this product cannot be installed.
Action
Install after confirming both the installation media and the installed media are the same, or uninstalling the installed media.
Cause
The functional components of this product cannot be installed.
Action
Install after confirming both the installation media and the installed media are the same, or uninstalling the installed media.
Cause
The functional components of this product cannot be installed.
Action
Install after confirming both the installation media and the installed media are the same, or uninstalling the installed media.
Cause
The functional components of this product cannot be installed.
Action
Install after confirming both the installation media and the installed media are the same, or uninstalling the installed media.
Variable information
%s1: version
Cause
You cannot overwrite the media already installed with a version older than it.
Action
Install after uninstalling the media already installed.
Cause
A memory shortage may have occurred.
Action
Install after restarting PC.
Cause
The path of the installation target is too long.
Action
Specify the installation target path within 64 halfwidth characters.
Cause
As some files were in use while the program was being uninstalled, failed to delete those files.
Action
Reinstall after restarting PC.
Cause
Failed to register the registry.
Action
Reinstall after restarting PC.
Cause
The software is being downloaded.
Action
Reinstall after the software download is completed.
Cause
Software download or patch installation is operating.
Action
Reinstall after the software download or patch installation is completed.
Cause
"Services Window" is open.
Action
Install after closing the "Services Window".
Cause
A memory shortage may have occurred.
Action
Install after restarting PC.
Cause
A memory shortage may have occurred.
Action
Install after restarting PC.
Variable information
%s1: program name
Cause
A memory shortage may have occurred.
Action
Install after restarting PC.
Variable information
%s1: program name
Cause
A memory shortage may have occurred.
Action
Install after restarting PC.
Cause
Cannot stop the service.
Action
Install after restarting PC.
Cause
The environment setup file is not located in the specified directory.
Action
Specify a directory where the environment setup file is stored.
Cause
The environment setup procedure cannot be completed.
Action
Start the environment setup window and specify the user ID and PC name.
Cause
The service is being started.
Action
Reinstall after stopping the service and closing the services setting window.
Cause
Software is being downloaded, or the environment setup window is operating.
Action
Exit Windows programs currently in use, and then reinstall.
Cause
The Inventory collection or policy download function is operating.
Action
Reinstall after a while.
Cause
An internal error occurred.
Action
Save the trace file and contact the service desk of contract.
Cause
The Windows directory does not contain the environment setup file listing user IDs and PC names, or the file contains an error, which disables the default value of the user ID to be retrieved from the file.
Action
Enter the user ID.
Cause
The Windows directory does not contain the environment setup file listing user IDs and PC names, or the file contains an error, which disables the default value of the user ID and PC name to be retrieved from the file.
Action
Enter the user ID and PC name in the environment setup window.
Cause
An unsupported condition was specified as the method for getting the user ID.
Action
Enter the user ID in the environment setup window.
Cause
The Windows directory does not contain the environment setup file listing user IDs and PC names, or the file contains an error, which disables the default value of the PC name to be retrieved from the file.
Action
Enter the PC name in the environment setup window.
Cause
Probable status includes the following:
Serial numbers information is not set correctly in the PC.
Windows Management Instrumentation (WMI) function is not enabled.
The operating system is not compatible with a PC with that serial number.
Action
Enter the PC name in the environment setup window.
Cause
An unsupported condition was specified as the method for getting the default value of PC name.
Action
Enter the PC name in the environment setup window.
Cause
Failed to get the default value of the PC name.
Action
Enter the PC name in the environment setup window.
Cause
Failed to get the default value of the PC name.
Action
Enter the PC name in the environment setup window.
Cause
Failed to get the default value of user ID.
Action
Enter the user ID in the environment setup window.
Cause
Failed to get the default value of the PC name.
Action
Enter the PC name in the environment setup window.
Cause
Mandatory input items are not input.
Action
Input the mandatory input items.
Cause
The port number entered is not correct.
Action
Set a number for the port within a range from 0 to 65,535.
Variable information
%s1: specified path of setup file
Cause
The environment setup file does not exist in the specified path.
Action
Reinstall after downloading the installer again.
Variable information
%s1: specified path of setup file
Cause
Failed to open the environment setup file.
Action
Reinstall after downloading the installer again.
Cause
Failed to initialize the environment setup file.
Action
Reinstall.
Cause
Failed to initialize the registry.
Action
Reinstall.
Reset items and input correctly.
Cause
Nothing is set but space.
Action
Reset items and input
Cause
Although a proxy password is entered, no proxy user name is entered.
Action
Enter the proxy user name.
Cause
The specified file does not exist.
Action
Specify a file that exists.
Cause
The entry for the maximum size of the software storage directory is incorrect.
Action
Enter a number greater than 1 for the maximum size.
Cause
An absolute path is not used for setting the software storage directory.
Action
Set the software storage directory by using an absolute path.
Cause
Failed to create a directory.
Action
Confirm the access authority for the parent directory of specified path. Or specify other directory.
Cause
An absolute path is not used for setting the decompression target directory.
Action
Set the decompression target directory by using an absolute path.
Variable information
%s1: DS environment setup information file path
Cause
The DS environment setup information file (Dsinstall.inf) contains an error.
Action
Save the DS environment setup information file (Dsinstall.inf) and contact the service desk of contract.
Variable information
%s1: DS environment setup information file path
Cause
The DS environment setup information file cannot be found.
Action
Reinstall after downloading the installer again.
Cause
A hard disk that does not exist in local drive in the installation target was specified.
Action
Specify the hard disk of local drive in installation target folder.
Cause
An exception occurred in the installation procedure. Or a Cancel option was selected in the installation procedure.
Action
In case of canceling installation
Reinstall or return to the initial status by uninstalling. But note that the original environment will be deleted when the cancellation is selected during overwriting installation or upgrade installation.
In case of exception occurring in the installation procedure
Reinstall after confirming the exception content and excluding the causes, or return to the initial status by uninstalling. But note that the original environment will be deleted when the exception occurred during overwriting installation or upgrade installation.
Cause
The file system is not NTFS
Action
Check the PC environment.
Cause
Probably, the "World Wide Web Publishing Service" service has been started.
Action
Reinstall after stopping "World Wide Web Publishing Service" through the services window and closing the services window.
Cause
"World Wide Web Publishing Service" service has been started
Action
Reinstall after stopping "World Wide Web Publishing Service" through the services window and closing the services window.
Cause
Failed to rename the file.
Action
Reinstall after restarting PC.
Cause
Failed to write information into the registry.
Action
Reinstall after restarting PC.
Cause
Failed to register the software readme file (readme.txt).
Action
Reinstall after restarting PC.
Cause
The resolution may be for unsupported objects.
Action
Reinstall after checking the PC environment.
Cause
The installation target folder name is too long.
Action
Specify the installation target for this product again.
Cause
The Setup.exe of Desktop Patrol (CS) is not found.
Action
Reinstall after restarting PC.
Cause
The Setup.exe of Desktop Patrol (CS) cannot be started.
Action
Reinstall after restarting PC.
Cause
The Setup.exe of Desktop Patrol (CS) ended abnormally.
Action
Reinstall after restarting PC.
Cause
Failed to start the Internet Information Server environment setup command.
Action
Reinstall after restarting PC.
Cause
The Systemwalker Desktop Patrol whose version is higher than this product version has been installed.
Action
During installation, uninstall the installed product, and then reinstall.
Cause
The atoolinit.exe cannot be stopped.
Action
Reinstall after restarting PC.
Cause
The atoolinit.exe ended abnormally.
Action
Reinstall after restarting PC.
Cause
The environment setup is operating.
Action
Reinstall after the environment setup is completed.
Cause
Failed to set access authority for the specified folders in installation target.
Action
Confirm the access authority of the folder specified in the installation target, and reinstall after restarting the system.
Cause
Failed to start the command of access authority for folders specified in installation target.
Action
Reinstall after restarting the system.
Cause
Failed to install as Systemwalker Desktop Patrol program has been operating.
Action
Reinstall after completing Systemwalker Desktop Patrol program.
Cause
Failed to register the service because the services setting window is open.
Action
Select the [Retry] button after closing the services setting window. Continue installation.
Cause
"Program Files" was specified as the installation directory.
Action
If using a 64-bit operating system environment, specify an installation directory other than "Program Files".
Cause
Internet Information Services is not installed.
Action
Install Internet Information Services.
Cause
Internet Information Services is not installed and the required role services are not added.
Action
Install Internet Information Services and add the required role services. Refer to the Installation Guide for details.
Cause
A Live Help Client bundled with another product is already installed on the PC on which you are trying to install CT.
Action
If using a Live Help Client that is bundled with another product, click OK, and then continue operation as is. In this case, only the CT feature will be installed, and the bundled Live Help Client will not be installed.
If using a Live Help Client bundled with the CT installer, click OK, and then select Cancel at the bottom of the window to exit the CT installer. After uninstalling the installed Live Help Client, restart the PC and then start the CT installer again.
Cause
A newer version of Live Help Client is already installed on the PC on which you are trying to install CT.
Action
To keep using the installed Live Help Client, click OK, and then continue operation as is. In this case, only the CT feature will be installed, and the bundled Live Help Client will not be installed.
If using a Live Help Client bundled with the CT installer, click OK, and then select Cancel at the bottom of the window to exit the CT installer. After uninstalling the installed Live Help Client, restart the PC and then start the CT installer again.
Cause
A 64-bit version of Live Help Client is already installed on the PC on which you are trying to install CT.
Action
To keep using the 64-bit version of Live Help Client, click OK, and then continue operation as is. In this case, only the CT feature will be installed, and the bundled Live Help Client will not be installed.
If using a Live Help Client bundled with the CT installer, click OK, and then select Cancel at the bottom of the window to exit the CT installer. After uninstalling the installed Live Help Client, restart the PC and then start the CT installer again.
Cause
The 64-bit version of Live Help products (example: Live Help Expert 64-bit version) have already been installed on the PC on which you are trying to install CT, so the 32-bit version of Live Help Client cannot be installed.
Action
To keep using the 64-bit version of the Live Help products, click OK, and then continue operation as is. In this case, only the CT feature will be installed, and the bundled Live Help Client will not be installed.
If using a Live Help Client bundled with the CT installer, click OK, and then select Cancel at the bottom of the window to exit the CT installer. After uninstalling the installed Live Help product, restart the PC and then start the CT installer again. Install the 32-bit version of the Live Help products as necessary.
Variable information
%s1: Detailed code
Cause
An inconsistency was detected in the processing of the product. It is likely that the downloaded installer is incomplete.
Action
Download the installer again and reinstall.
Variable information
%s1: Error number
Cause
Failed to install Live Help Client. It is likely that the downloaded installer is incomplete.
Action
Download the installer again and reinstall.
Cause
The Asset Management feature of Systemwalker Centric Manager is already installed.
Action
Install the Asset Management feature of Systemwalker Centric Manager in an environment where it has not yet been installed.
Cause
Failed to install Internet Information Services and add the required role services.
Action
Install Internet Information Services and add the required role services. Refer to the Installation Guide for details.
Cause
A Systemwalker Desktop Patrol of a different type to this product is already installed.
Action
Uninstall the product and perform installation again.
Cause
A Systemwalker Desktop Patrol of a different type to this product is already installed.
Action
Uninstall the product and perform installation again.
Cause
The specified host name is incorrect.
Action
Ensure that the specified host name is correct.
Cause
The specified port number is incorrect.
Action
Ensure that the specified port number is correct.
Cause
The same value has been specified for a port used for a different purpose.
Action
Specify an unused port number.
Variable information
%s: Port number already being used
Cause
The specified port number is already being used by another application.
Action
Specify a value that does not conflict with other applications.
Description
The user trying execution does not have administrator privileges.
Action
Execute the operation again with system administrator privileges.
Variable information
%s: Directory name
Description
Creation of the directory required for installation failed.
Action
Execution of the directory creation command may have failed for some reason. If the problem is not resolved when you reexecute the installer or cirinst, check the system log.
Variable information
%d: Disk capacity
Description
There is insufficient free space in the system.
Action
Ensure that there is sufficient free space in the system to be used.
Description
Copying of the file required for installation failed.
Action
Execution of the copy command may have failed for some reason. If the problem is not resolved when you reexecute the installer or cirinst, check the system log.
Description
Copying of the JRE required for the installer failed.
Action
Execution of the copy command may have failed for some reason. If the problem is not resolved when you reexecute the installer or cirinst, check the system log.
Description
Copying of the file required for installation failed.
Action
Execution of the copy command may have failed for some reason. If the problem is not resolved when you reexecute the installer or cirinst, check the system log.
Description
The specified option is incorrect.
Action
Specify a valid option. [-c]: Command interface
Description
The JRE which can be applied to the system is not bundled.
Action
Ensure that the system platform is supported by the product.
Description
The operating system is not supported.
Action
Ensure that the system platform is supported by the product.
Description
The user trying execution does not have administrator privilege.
Action
Execute the operation again with system administrator privileges.
Description
Deletion of the FJSVcir file failed.
Action
Execution of the deletion command may have failed for some reason. If the problem is not resolved when you reexecute cirremove, check the system log.
Description
The specified option is incorrect.
Action
There are no specifiable options. Execute the operation without specifying any option.
Description
The specified installation parameters file cannot be found. (Silent mode)
Action
Check if the specified installation parameters file exists and specify an existing file.
Description
An error occurred during installation. (Silent mode)
Action
Check the following log files:
%SystemDrive%\FujitsuF4CR\cir\logs\cirlog0.log.0
%ProgramData%\Fujitsu\FujitsuF4CR\cir\logs\cirlog0.log.0
Description
The specified parameters are incorrect. (Silent mode)
Action
Ensure that the specified parameters are correct.
Description
The internal data being used by the tool is corrupted.
Action
Retrieve the files from the following directories and contact Fujitsu technical support.
%SystemDrive%\FujitsuF4CR\cir\
%ProgramData%\Fujitsu\FujitsuF4CR\cir\
Description
Failed to install the database system (PostgreSQL).
Action
Restart the operating system and then run the installation again.
Description
License key registration processing has normally ended.
Action
None
Variable information
%s1: Error information
%s2: Error information
Description
The specified command option is incorrect.
Action
Specify a valid option and re-execute the command.
Variable information
%s: License key
Description
The specified license key is incorrect.
Action
Confirm license key and re-execute the command.
Description
A license key is not listed in the specified file.
Action
Confirm the specified file and re-execute the command.
Description
Specified file is not existing.
Action
Confirm the file exists and re-execute the command.
Description
Specified license key is already registered.
Action
None
Description
Confirmation processing of a license or the fjlic command is running.
Action
Re-execute the command a little later.
Description
Internal error occurred
Action
Confirm the installation procedure.
If the error occurs again, Contact Fujitsu Customer Support.
Description
Internal error occurred
Action
Re-execute the command
If the error occurs again, Contact Fujitsu Customer Support.