Purpose of this guide
This guide explains commands, CSV input/output file formats, and output messages in the following product:
Systemwalker Desktop Patrol V15.1.3
Intended readers
This guide is for those responsible for running and managing an asset management system using Systemwalker Desktop Patrol.
To understand the contents of this guide, the following knowledge is essential.
General knowledge regarding Internet Information Services(IIS)
General knowledge regarding personal computers
General knowledge regarding Windows
General knowledge regarding the Internet
Structure of this guide
This guide consists of Chapter 1~5 and an appendix.
This chapter describes commands used in Systemwalker Desktop Patrol.
This chapter describes CSV files used in Systemwalker Desktop Patrol.
This chapter describes error messages output from Systemwalker Desktop Patrol, causes of those errors, and corresponding correction methods.
This chapter describes port numbers used in Systemwalker Desktop Patrol as well as the procedure for changing them.
This chapter describes how to collect information for investigation by using FJQSS (Information Collection Tool) and the log collection tool.
This appendix describes the support center definition of the Software Dictionary, and meanings of instruction files.
Location of this guide
In Systemwalker Desktop Patrol manual, location of this guide is shown as follows.
Manual Name | Contents |
|---|---|
User's Guide | Basic knowledge of Systemwalker Desktop Patrol, such as overview, features, functions, etc. |
Installation Guide | How to perform installation settings, change operation environment, maintain and manage Systemwalker Desktop Patrol. |
Operation Guide: for Administrators | How to collect PC information, install security patches, distribute software, license management, management ledger, and environment setup of Systemwalker Desktop Patrol. |
Operation Guide: for Clients | How to install, operate and change the settings of the client side. In addition, it explains how to handle error messages output from client side. |
Reference Manual (This Guide) | Commands, files and port numbers used in Systemwalker Desktop Patrol. In addition, it explains how to handle error message output from Systemwalker Desktop Patrol. |
Centralized Management Guide | How to centrally manage Systemwalker Desktop Patrol deployed at sites within and outside Japan. |
Also, the following manuals are enclosed as Systemwalker Live Help manuals. Refer to them when you use the remote operation function (Systemwalker Live Help Function).
Manual Name | Contents |
|---|---|
Systemwalker Live Help User's Guide | It explains how to install Systemwalker Live Help, how to use the hardware and software and set the support center. In addition, it also explains how to manage by Live Help Connection Manager. |
Systemwalker Live Help Client Guide | It explains how to install, use and set Systemwalker Live Help Client. |
Symbols used in this guide
This guide uses the following names, symbols and abbreviations for explications.
This subsection describes the symbols used in the examples of commands.
Meaning of symbols
Symbol | Meaning |
|---|---|
[ ] | Indicates that the items enclosed in these brackets can be omitted. |
l | Indicates that one of the items separated by this symbol should be specified. |
{ } | Indicates that one of the items enclosed in these symbols should be specified. |
The following symbols are used in this guide.
Meaning of symbols
Symbol | Meaning |
|---|---|
n | Indicates variable value. |
Note
Indicates an item requires special attention.
Point
Indicates useful information.
The directory in which Systemwalker Desktop Patrol CS, Systemwalker Desktop Patrol DS, Systemwalker Desktop Patrol AC, Systemwalker Desktop Patrol ADT, Systemwalker Desktop Patrol CT or Systemwalker Desktop Patrol SS is installed is indicated as the DTP installation directory.
In this guide, the product names are abbreviated as follows.
Product Name | Abbreviation |
|---|---|
Systemwalker Desktop Patrol CS | CS |
Systemwalker Desktop Patrol DS | DS |
Systemwalker Desktop Patrol AC | AC |
Systemwalker Desktop Patrol ADT | ADT |
Systemwalker Desktop Patrol CT | CT |
Systemwalker Desktop Patrol SS | SS |
Systemwalker Desktop Patrol Client | Smart device CT |
In this guide, the operating system names are abbreviated as follows.
Abbreviation | Full Name |
|---|---|
Windows Server(R) 2016 | Microsoft(R) Windows Server(R) 2016 Datacenter |
Windows Server(R) 2012 R2 | Microsoft(R) Windows Server(R) 2012 R2 Standard |
Windows Server(R) 2012 | Microsoft(R) Windows Server(R) 2012 Standard |
Windows Server(R) 2008 R2 | Microsoft(R) Windows Server(R) 2008 R2 Foundation |
Windows Server(R) 2008 | Microsoft(R) Windows Server(R) 2008 Foundation |
Windows(R) 10 | Windows(R) 10 Home |
Windows(R) 8.1 | Windows(R) 8.1 |
Windows(R) 8 | Windows(R) 8 |
Windows(R) 7 | Windows(R) 7 Enterprise |
Windows Vista(R) | Microsoft(R) Windows Vista(R) Ultimate |
Windows | Microsoft(R) Windows Server(R) 2016 Datacenter |
IIS | Internet Information Services 6.0 |
IE | Windows(R) Internet Explorer(R) 7 |
Edge | Microsoft Edge(TM) |
Android | Android(TM) 3.0 - Android(TM) 7.0 |
iOS | iOS 5.0 - iOS 10.1 |
To check which product a shortcut in the Start window is for, right-click the shortcut and click Open File Location from the menu at the bottom of the screen. This will open the file location in Windows Explorer, where the product name can be checked.
In this guide, the "halfwidth characters to be handled" refer to the following ASCII characters, except in places where limitations for the halfwidth characters that can be used are described.
Halfwidth spaces
Halfwidth symbols
! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` { | } ~
Halfwidth numbers
0 1 ... 9
Halfwidth alphabetic characters
A B ... Z
a b ... z
Characters other than the above are treated as fullwidth characters.
Version notation
The following versions of this product do not have an English version - ignore references to them.
Systemwalker Desktop Patrol V12.0L10
Systemwalker Desktop Patrol V13.3.0
Systemwalker Desktop Patrol V14.0.0
Systemwalker Desktop Patrol V14.0.1
Systemwalker Desktop Patrol V14.1.0
Systemwalker Desktop Patrol V14.3.0
Systemwalker Desktop Patrol V14.3.1
Systemwalker Desktop Patrol V15.0.0
Systemwalker Desktop Patrol V15.0.1
For example, read "V15.0.1 or later" as "V14.2.0 or later", because V15.0.1 does not have an English version.
Likewise, read "V14.0.0 or earlier" as "V13.2.0 or earlier", because V14.3.1 does not have an English version.
The table below shows the available versions:
Japanese version | English version |
|---|---|
V11.0L10 | V11.0L10 |
V12.0L10 | V11.0L10 |
V13.0.0 | V13.0.0 |
V13.2.0/V13.2.1 | V13.2.0 |
V13.3.0 | V13.2.0 |
V14.0.0/V14.0.1 | V13.2.0 |
V14.1.0 | V13.2.0 |
V14.2.0 | V14.2.0 |
V14.3.0 | V14.2.0 |
V14.3.1 | V14.2.0 |
V15.0.0 | V14.2.0 |
V15.0.1 | V14.2.0 |
V15.1.0 | V15.1.0 |
V15.1.1 | V15.1.1 |
V15.1.3 | V15.1.3 |
Export management regulations
Exportation/release of this document may require necessary procedures in accordance with the regulations of your resident country and/or US export control laws.
Trademark
Intel, Intel vPro and Centrino are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.
Microsoft, Windows, Windows NT, Windows Vista, Windows Server, Active Directory and names or product names of other Microsoft's products are registered trademarks of Microsoft Corporation in the United States and other countries
Oracle is the registered trademark of Oracle Corporation.
Symantec, the Symantec logo, and Norton AntiVirus are registered trademarks of Symantec Corporation in the United States.
VirusBuster is registered trademark of Trendmicro Ltd.
VirusScan and NetShield are trademarks or registered trademarks of Network Associate, Inc. or its affiliates.
Google, the Google logo, Android, the Android logo, Google Play, the Google Play logo, Gmail, and the Gmail logo are trademarks or registered trademarks of Google Inc.
Wi-Fi is a registered trademark of Wi-Fi Alliance.
IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
Apple, the Apple logo, and Mac OS are trademarks of Apple Inc., registered in the United States and other countries.
All other trademarks are the property of their respective owners.
Screen shots are used in accordance with Microsoft Corporation's guidelines.
February 2017
First edition, July 2015 Second edition, November 2015 Third edition, February 2017 |
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