This section describes how to newly install the client (CT) of Systemwalker Desktop Keeper.
The installation method of the client (CT) of Systemwalker Desktop Keeper is as follows. For an overview, refer to "1.2.5 Determine How to Install Client (CT)".
Single installation
Wizard-style installation
Silent installation
Installation using master PC/master virtual PC
Installation using the distribution function of Systemwalker Desktop Patrol
Installation using Active Directory Group Policy
If the old version of the client (CT) has been installed, refer to "Chapter 4 Upgrading" when installing the client (CT) V15.1.0.
Note
When installing the client (CT) on a Management Server, pay attention to the following two points:
Installation sequence
Server to be connected
For details, refer to "When a client (CT) is installed on Management Server/Master Management Server".
Ensure that the client (CT) installation folder is copied before performing the installation. The client (CT) installation folder is "win32\DTKClient" in the setup disk.
When unable to confirm the installed client (CT) through the Management Console, the following reasons can be taken into consideration:
IP address of the Management Server specified during client (CT) installation is incorrect.
Port number specified during client (CT) installation is different from the configuration value of the Management Server.
Due to reasons such as the router, the port used between the client (CT) and the Management Server has been blocked.
The network will be temporarily disconnected during the installation of the client (CT). If the network folder is opened by Windows Explorer, close it.
If you have upgraded a client (CT) and clicked No, restart the computer later in the Installation Complete window, you must restart the operating system.
Even clicking Shut Down (operation for shut down and power on a system) to shut down the operating system does not apply the client (CT) feature.
When uninstalling the client (CT), you will need the password that you used during its installation.
Write down the password in case you forget it.
When performing verification during client (CT) device registration, the password to be entered during installation must be the same as the client management password specified in the Terminal Operation Settings window of the Management Console.
Refer to "Perform Terminal Operation Settings" in the User's Guide for Administrator for details on setting a client management password in the Management Console.
The proprietary communication method (V15.1.1 or earlier communication method) is always used for installation, so the port number for the proprietary communication method needs to be specified even when the secure communication method is used.
After installing a client (CT), restart the operating system. If you install other software without restarting the operating system, the client (CT) may not be installed properly.
Point
Installation in Windows(R) 7, Windows(R) 8, Windows(R) 10, Windows Server(R) 2008, Windows Server(R) 2012 and Windows Server(R) 2016
The following information will be output in the event log during installation.
Event log content
Source : Service Control Manager Eventlog Provider
Time ID: 7030
Level: Error
Content: The ProcessController service is marked as an interactive service.
However, the system is configured to not allow interactive services.
This service may not function properly.This message is displayed because the OS does not recommend interactive service, but it will not affect the operation.