ServerView Resource Orchestrator Cloud Edition V3.2.0 NS Option Instruction

5.4.3 Collecting Maintenance Information

Use the following procedure to collect maintenance information:

1. Collect debugging information for the NS Appliance using the following commands:

   show tech-support
   save slb persistence

   Execute the "save slb persistence" command only when using server load balancing functions.

   When the command is executed, the destination file name of the debugging information is displayed.

   File Name Displayed When Executing the show tech-support Command

   tech-hostname-yyyy.mm.dd-HH.MM.SS.tgz
   The file name is composed of the year, month, date, hour, minute, and second when the command was executed.

   File Name Displayed When Executing the save slb persistence Command

   slb-persist-info-yyyy.mm.dd-HH.MM.SS.tgz
   The file name is composed of the year, month, date, hour, minute, and second when the command was executed.

2. Export the saved debugging information to an FTP server.
   To transfer multiple files to an FTP server, execute the command for each file.
   For details on how to export the debugging information, refer to "5.5.3 Exporting Data to an FTP Server".

3. After exporting the debugging information to an FTP server, delete the saved debugging information.
   To delete multiple files, execute the command for each file.

   rm filename

   filename

   Specify the file name displayed when the command is executed in step 1.