When trouble occurs during operation of NS Appliances, NS Appliance maintenance data may be necessary to enable investigation of the cause of the trouble.
It is possible to collect the following maintenance data from NS Appliances:
Log Data
Packet Trace
Maintenance Information
Environment Definition Information
Dump Data
When requesting technical staff to investigate the cause of trouble, collect the data above before making the request. In the case of reproducible communication trouble, reproduce the trouble and then collect the packet trace.
To collect maintenance data, connect to the "admin LAN IP address" of the target NS Appliance using a Telnet or SSHv2 client and then perform the operation from the command-line interface (CLI). The account to use during this operation is the account (User) and password (Password) specified in the network configuration information file in "2.2.3.3 Network Configuration Information Files".
For this operation, an FTP server is required to export the maintenance data of NS Appliances.
Point
When collecting the maintenance data of NS Appliances with redundant configurations to submit to Fujitsu technical staff for investigation, note the following points:
Collect the information of both operating and stand-by NS Appliances, excluding packet traces.
For the procedure to check the status, refer to "5.5.1 Confirming Redundancy Configuration Status".
Collect the packet traces from the primary NS Appliance.
