If a problem occurs on a system using Resource Orchestrator, use the following procedures to collect troubleshooting data so that Fujitsu technical staff can investigate the problem.
Two kinds of troubleshooting data can be collected. Collect the data which is relevant to one of the situations described below:
Collect initial troubleshooting data
To identify the cause of a problem, collect the data required to perform an initial diagnostic of the problem and contact Fujitsu technical staff.
The amount of data collected is small enough to be sent by e-mail.
Refer to "1.2.1 Collecting Initial Troubleshooting Data" for more information.
Collect exhaustive troubleshooting data
In some cases, the cause of a problem can be identified from the initial troubleshooting data alone, but in other cases, additional information is required.
In such cases, a large volume of data is required to perform a more exhaustive investigation and identify the cause of a problem.
As a result, exhaustive troubleshooting data is significantly larger than initial troubleshooting data.
Collect and send exhaustive troubleshooting data if requested to do so by Fujitsu technical staff.
Refer to "1.2.2 Collecting Exhaustive Troubleshooting Data" for more information.
Note
Once a problem occurs, troubleshooting data should be collected promptly. Otherwise, data necessary for a problem investigation may be overwritten.
