1.1 Collecting Troubleshooting Data (During Installation)

This section explains how to collect investigation data that is necessary to find the cause of the problem.

Collection Method

Collect data on the server with the following procedure.

Log in to the server with OS administrator privileges.
OS administrative privileges are required to collect troubleshooting data.
Execute the inst_collectinfo command.
[Windows Manager]
```
>Installation_medium\DISK1\Common\install_tool\inst_collectinfo dir<RETURN>
```
[Linux Manager]
```
#DVD-ROM_mount_point/DISK1/Common/install_tool/inst_collectinfo.sh dir<RETURN>
```
Note
When a DVD-ROM is automatically mounted by the automatic mounting daemon (autofs), as "noexec" is set for the mounting option the inst_collectinfo command cannot be started.
In that case, add "sh" and execute the inst_collectinfo command.
Example
```
# sh /media/DISK1/Common/install_tool/inst_collectinfo.sh /tmp/inst_collectinfo
```
For details on the inst_collectinfo command, refer to "7.1 inst_collectinfo (Collection of Investigation Data during Installation)" in the "Reference Guide (Command) VE" or "13.4 inst_collectinfo (Collection of Investigation Data during Installation)" in the "Reference Guide (Command/XML) CE".
Send the collected investigation data to Fujitsu technical support.