When trouble occurs during system operation, the status of the system at the point when the trouble occurred can be collected using the data collection tool.
This section explains how to use the data collection tool.
From [Start] or the [Apps] menu, select [FJQSS(Data Collection Tool)] - [FUJITSU Software Cloud Services Management].
When the command prompt opens, follow the displayed instructions, type "Y", and then press the [Enter] key.
When data collection is completed, the folder to which the troubleshooting data has been output is displayed. Confirm that the troubleshooting data has been created in the displayed folder.
Press the [Enter] key to close the command prompt.
The following file is created in the output destination folder of troubleshooting data. Collect this file and contact Fujitsu support staff.
resultYYYYMMDDHHMMSS_1_1.cab (YYYYMMDDHHMMSS: The year, month, date, hour, minute, and second when the data was collected)
