After restore is performed, there may be differences between the user authentication information managed by Cloud Services Management and the information managed by SVOM. Such difference affects user operations, for example, logging in to the Cloud Management Portal may not be possible. In such cases, perform the following procedure to ensure consistency of user information between this product and related products.
Output the user information of this product
Execute the user operation command (fscsm_user export) to output the user information of this product.
For details on this command, refer to "5.2.2 User Operation Commands".
Point
Ask the platform provider users to check if any of them cannot log in, or if there are any users whose passwords have reverted to an older one, and inform them that such problems will be addressed.
Output required software and user information
For environments not using Active Directory coordination, SVOM ldif information is output.
For environments using Active Directory coordination, contact the department in charge of the management of Active Directory to confirm that no data on Active Directory has been changed.
Compare and add user information
For environments not using Active Directory coordination, compare the information that was output in step 1 and step 2 and add any information which is not present to this product or SVOM.
For environments using Active Directory coordination, compare the information that was output in step 1 with the information on Active Directory, and add any missing information to this product.
Notify the users
Inform the platform provider users that the system has been recovered.
