ServerView Resource Orchestrator V3.1.2 Troubleshooting

1.1.3 Upgrade Installation (Cloud Edition to Cloud Edition) [Windows]

This section explains what investigation resources you need to collect when a problem occurs during an upgrade installation (Cloud Edition to Cloud Edition) that are required by Fujitsu technical support to investigate the problem, and also describes how these resources are collected.

Information to be Collected	Collection Method	Upgrade Installation
		DISK1	DISK2	DISK3
hosts files	Collect the following file: system_drive\Windows\System32\drivers\etc\hosts	Y	Y	N
Standard output of the systeminfo command	Open the command prompt and redirect the standard output of the systeminfo command to a file. Collect redirected files. Example: systeminfo >systeminfo.log	N	Y	N
Standard output of the dir command	Open the command prompt and redirect the standard output of the following command to a file. Collect redirected files. dir /S Installation_folder \SWRBAM	N	Y	N
Work folder	Collect the following folder: system_drive\swrbawork	N	Y	N
Execution result of the swrba_collectinfo command	Open the command prompt, execute the following command, and collect the folder specified at [any_empty_folder]. Installation_folder \SWRBAM\bin\swrba_collectinfo [any_empty_folder] Errors may mean that this cannot be executed. Collect only if it can be executed.	N	Y	N
Log	Collect one of the following folders: system_drive\ProgramData\Fujitsu\FujitsuF4CR\cir\logs system_drive\FujitsuF4CR\cir\logs	Y	Y	Y
	Collect the following file: %TEMP%\rcxinstaller.log When the above does not apply, check the following folder. system_drive \Users\Administrator\AppData\Local Installation_folder \SVROR\Manager	Y	N	N
	Collect the files that exist from the following: system_drive\swrba_inst.log system_drive\swrba_inst.txt system_drive\swrba_error.log system_drive \swrba_uninst.log system_drive\swinst.err system_drive\F4ANsetup.log system_drive\cmdbInst.log system_drive\Windows\swsilent.log system_drive\Windows\F4AMsetup*.log (the asterisk (*) represents a number) system_drive \Windows\isasinst.log system_drive\Windows\swrba.log system_drive\swrba_rcvInfo system_drive\swrbaUpgrade_rba_status.txt system_drive\swrbaUpgrade_sso_status.txt	N	Y	N
	Collect files in the TEMP folder whose file names start with "rcx" (%TEMP%\rcx*).	N	N	Y
	Collect the txt files (*.txt) and log files (*.log) found directly under the following folders: Installation_folder \RCXCFMG-upgradedata Installation_folder\RCXCTMG-upgradedata Note that the files to be collected are only those files directly under the folder.	N	N	Y
	Collect the following folder: Installation_folder \RCXCFMG-upgradedata\logs Installation_folder\RCXCTMG-upgradedata\log	N	N	Y
	Collect the following file: Installation_folder\SVROR\Manager\var\log\ror_build_setup.log	N	N	Y
Execution result of the ctmg_collectinfo command	Open the command prompt, execute the following command, and collect the folder specified at [any_folder]. Installation_folder\RCXCTMG\bin\ctmg_collectinfo -noperf [any_folder] Collect the following information if investigation resources could not be collected with the ctmg_collectinfo command: Installation_folder\RCXCFMG\logs Installation_folder\RCXCTMG\log The Windows event log (application log/system log/security log) Installation_folder\SWRBAM\var\log system_drive\swrbawork\log	N	N	Y

Y: Required, N: Not required