ServerView Resource Orchestrator V3.1.2 Troubleshooting

1.1.2 New Installations and Upgrade Installations [Linux]

This section explains what investigation resources you need to collect when a problem occurs during a new installation or upgrade installation (Express/Virtual Edition to Express/Virtual Edition/Cloud Edition) that are required by Fujitsu technical support to investigate the problem, and also describes how these resources are collected.

Information to be Collected	Collection Method	Install
		DISK1	DISK2	DISK3
Log	Collect the following folder: /var/opt/FJSVcir/cir/logs	Y	Y	Y
	Collect the following file: /var/tmp/rcxinstaller.log	Y	N	N
Execution result of the iscollectinfo command	Execute the following command, and collect the directory specified at [any_empty_directory]. /opt/FJSVisas/bin/iscollectinfo -d [any_empty_directory] Errors may mean that this cannot be executed. Collect only if it can be executed. Collect the following information if investigation resources could not be collected with the iscollectinfo command: system_log (/var/log/messages) Standard output of the "rpm -qa" command Standard output of the "uname -a" command Standard output of the "netstat -na" command Standard output of the "ifconfig -a" command Standard output of the hostname command Standard output of the "ping localhost" command Standard output of ping [standard_output_of_the_hostname_command] command When the [result_of_the_hostname_command] is ror_host, execute the following command: ping ror_host Standard output of the ps -aef command	N	Y	N
Console output	Send the content output by the console.	N	Y	N
Log	Collect the files that exist from the following: All files in /var/tmp /opt/FJSVibpm/Interstage-BPM-log.txt /opt/FJSVcmdbm/var/log/cmdbInstLog /var/opt/FJSVcmdbm/var/log/cmdbInstLog /etc/hosts /etc/system-release	N	Y	N
	Collect the following directory: /var/opt/FJSVcfmg/logs	N	N	Y
	Collect the following directory: /var/opt/FJSVctmg/log	N	N	Y

Y: Required, N: Not required

The following information is required if there is a problem during setup:

Information to be Collected	Collection Method
Execution result of the ctmg_collectinfo command	Execute the following command, and collect the directory specified at [any_directory]. /opt/FJSVctmg/bin/ctmg_collectinfo.sh -noperf [any_directory]