After any trouble in the PRIMECLUSTER system, collect the following data, necessary for diagnosis, from all clustered control domains, from all guest domains specified for cluster applications, and from the cluster management server.
After that, contact our customer support.
Control Domains
Referring to "C.1 Collecting Troubleshooting Information", collect the following data:
PRIMECLUSTER diagnostic data
If the malfunction is reproducible, documentation describing procedures for reproduction
Guest Domains
Run fjsnap to collect the data needed for error diagnosis.
For details, refer to "C.1.1 Executing the fjsnap Command".
Information
For reporting a problem, first collect the necessary error diagnosis data. If you do not provide information enabling us to confirm the problem and reproduce the error, it may take us longer or even be impossible to simulate and diagnose the problem, hence, making it impossible to help you at all with troubleshooting.
Collect the diagnostic material from all nodes in the PRIMECLUSTER System as soon as possible. Especially in the case of data to be collected by fjsnap, necessary information may get lost if too much time elapses after the error.
For nodes that have been suspended by force, run "sync" in OBP mode in order to collect the system dump.
