The Support Specialist may send you a text message during a support session. A dialog box displays the message at the top, and a reply area appears at the bottom.
To respond to a message:
Type the text in the Reply field. When you reach the end of a line, the words wrap to the next line. Press CTRL+ENTER to force a new line. Pressing the ENTER key sends the reply, so be careful not to press it until you have finished typing and have selected the recipients.
Choose the recipient(s) of your reply. If there is only one other member in the session, that person's name appears in the "Send To" field. If there are more members, the "Send To" field shows several choices: Recipients, Sender, Everyone, Select, and the name of each member.
Choose Recipients to send the reply to the recipients of the original message, Everyone if you want the reply sent to all members, Select to specify several members, or choose a specific name to send to one individual.
Click Reply to send the reply, or Cancel for no reply.
If you chose Select in the "Send To" field, the Select dialog box displays a list of all members before the message is sent. You can select one person or several. When you select a member, their name highlights. To select multiple members, press and hold down CTRL then click each name. To cancel a selection, hold down CTRL then click the name again.
Click Send to send the reply to the selected member(s), or Cancel to close without sending the reply.
