The Support Specialist may want to take files from your computer for off-line investigation. The Specialist will start Client File Exchange to transfer files to or from your machine. Client File Exchange may be configured so that the Client is required to approve various Client File Exchange functions. When configured in this way, the Client must approve all file and folder operations that affect the Client's computer. This option covers creating a folder, deleting a file or folder, renaming a file or folder, sending files to the Client's computer, and taking a copy of files from the Client's computer. The Client may optionally need to confirm any file transfer that will overwrite a pre-existing file on the Client's computer.
It is important to note that, with the exception of the above confirmations, the Support Specialist completely controls the file transfer process. As a Client, the only indication that files are being transferred is a file transfer progress box.
