This opening screen appears if you are configured for the Dial Out connection method. In this case, you will use your modem to place a data call to the Help Desk, make the connection, and begin the support session.
The Client Dial dialog allows you to enter the telephone number you want to dial, any required password, and your dialing location.
Type the telephone number of the Support Specialist's modem. If you are not using Dialing Rules be sure to include any required pre-dial numbers (for example, a "1" for long distance, or a "9" for an outside line).
If you have added a Phone Book entry for the Help Desk, you can click on the entry in the Phone Book list. The telephone number for that entry appears in the Phone Number field.
If the Support Specialist has set a password, you must type the password in this field. As you type your password, the '*' Character will be echoed in the field to prevent unwanted observation of your password.
This field allows you to select a pre-configured Windows(R) dialing location.
Change Settings
To change your Live Help user name or make changes to your Phone Book, click the Change Settings button. The Client Settings dialog box appears.
Dial Rules
Once you have entered the phone number and optional password (if necessary), click the Dial button to place the call to the Help Desk. Click the Cancel button to close the Live Help Client application without placing the call.
