Live Help is very easy to use. When you encounter a problem or need training, start the Live Help Client application.
To start Live Help Client, select the Live Help Client shortcut from Fujitsu Live Help folder on the Start Menu. This will allow the Support Specialist to connect to your computer.
When Live Help Client starts, the opening screen shows your Live Help user name or your TCP/IP address at the top. Depending on your connection method, you will either see the Client Startup Screen or the Client Dial dialog box.
Note
Do not include or create shortcuts to the Live Help applications in the Startup folder to start them automatically at Windows(R) boot. The Live Help applications may not work properly, because the Windows(R) system may launch them before completing initialization of the communication environment.
Starting the Live Help Client program remotely, using a remote command or other methods, is not supported.
