Session events include all Live Help operations occurring while in a session with the exception of operations involving file transfers.
Several events indicate "address" information among their parameters. Here the term varies based on the connection method used by the session. Address information will be written in the journal file as an IP address (for a TCP/IP connection), phone number (if calling by Modem), or nothing (if receiving the call by modem).
The table below also refers to "Support Center name" when discussing parameters for InitNetwork. Parameters also vary based on the connection method used by the session. Values for parameters can be the Support Center's name (for a Support Center session), "TCP/IP Direct" (for a TCP/IP direct session), or nothing (if a Modem was used).
Also, the "name of the logged in user" will be written for all events. The parameter is not mentioned in the table below, but it will be always added at the end of parameters for each event. The logged in user means the user who is using the Live Help software. In case of the Live Help Client program running on the Windows(R) Security dialog box, the word "SYSTEM" will be written instead of a user name since no user is logged on.
Session events and parameters written to and which may appear in the journal file include the following:
Values and Descriptions |
|---|
Event: "CONTACT"
Describes:A request to join a Live Help session has been received
Parameters:Remote user name, address of the individual joining the session |
Event: "CONTACT_OS_AUTH"
Describes:A request to join a Live Help session using Windows group based authentication has been received
Parameters:Remote user name and address of the individual joining the session, user ID and domain name specified for Windows group based authentication |
Event: "CREATE"
Describes:A Live Help session has been created
Parameters:User name, session name, address of the individual creating the session |
Event: "INITNETWORK"
Describes:A Network initialization
Parameters:User name, support center name |
Event: "JOIN"
Describes:A request to join a Live Help session has been sent
Parameters:User name, remote name, address of the individual joining |
Event: "JOIN_OS_AUTH"
Describes:A request to join a Live Help session using Windows group based authentication has been sent
Parameters:User name, remote name, and address of the individual joining, user ID and domain name specified for Windows group based authentication |
Event: "LIVE HELP"
Describes:Identifies that the Session Journal was created by Live Help
Parameters:Revision number of the journal file format. May be updated with later versions of Live Help |
Event: "MEMBERADD"
Describes:A member has been added to the Live Help session
Parameters:Remote user name, address of the individual being added |
Event: "REJECT"
Describes:A join request for a Live Help session has been denied
Parameters:Remote user name, address, and one of the following reasons:
Value Description Access DeniedThe join request was denied by the remote user Connection FailedLive Help was unable to establish a connection with the remote computer Duplicate NameThe session already has a member with the same user name Encryption RequiredThe remote computer requires an encrypted connection and encryption facilities are not available Incorrect PasswordThe password provided in the join request, for Live Help password authentication, was not correct Incorrect VersionThe remote computer is running an old version of Live Help that is not compatible with this version Request CancelledThe user cancelled the request Session FullThere are already 7 members in the session and no additional members can join Failure of OS AuthenticationThe user name, password, or domain name provided in the join request, for Windows group based authentication, was not correct Member of Not Permitted GroupThe user specified in the join request, for Windows group based authentication, didn't belong to the permitted groups |
Event: "REMOVE"
Describes:A member of the Live Help session has left
Parameter:Remote user name, address of the individual leaving |
Event: "SESSIONEND"
Describes:A Live Help session has ended
Parameters:Session name, session length and one of the following reasons:
ValueDescription ErrorCommunication or other failure occurred IdleLive Help disconnected due to inactivity RemoteSession was ended by the remote system SystemSystem was shut down or user logged out of Windows(R) UserUser ended the session |
Event: "SESSIONSTART"
Describes:A Live Help session has begun
Parameters:Session name |
Event: "SHUTDOWN"
Describes:A Live Help program has been terminated
Parameters:None |
Event: "STARTUP"
Describes:A Live Help program has started
Parameters:None |
