When you create a support session, you can have Live Help notify you whenever someone tries to join the session. You can either accept or deny the request.
Select Approve Connections to approve join requests, or leave the check box empty to allow people to join without approval. The default setting is to approve connections.
The Client can also approve connections. The Client starts the Client application, and then clicks the Change Settings button. The dialog box that displays has an Approve Connections check box. Live Help Expert will display the message "Waiting for join response" while waiting for the Client's response. Once the connection is granted, a session will start. If the connection is denied, Live Help Expert will show the message "Access denied" reporting that it is unable to open a session.
Note
The Client's Approve Connections dialog box opens on top on the screen while other application windows or dialog boxes are in view. It may be hidden under some windows or dialog boxes, depending on their design.
If the Client does not approve the request within 5 seconds when the Live Help Client is configured to "run as a service, start Client at Windows boot," the Live Help Client application decides that the Client is away and automatically denies the Support Specialist.
In case the Live Help Client is configured to "Run as a Service" or "Do not run as a Service," the Live Help Client application waits 30 seconds before it decides that the Client is away and automatically denies the Support Specialist.
Information
Since the Live Help Monitor lacks the ability to create sessions, it doesn't have option to Approve Connections.
