Clipboard Transfer is only available if data is in the Clipboard.
To transfer your Clipboard information, or receive the Client's Clipboard contents, follow these steps:
To send the contents of your Clipboard to the Client:
Click the Send Clipboard button. OR...
Select Send Clipboard from the TOOLS menu. This facility is also useful if you want to share information with another Support Specialist.
If there are more other Help Desk Personnel in the session, they will also receive a copy of your Clipboard.
To transfer the contents of the Client's clipboard to your Clipboard:
Click the Receive Clipboard button. OR...
Select Receive Clipboard from the TOOLS menu
While the Clipboard transfer is in progress, members involved in the transfer see a status box. It reports the progress of the transfer, showing how much of the Clipboard has been sent.
Either the sender or recipients can click Cancel to stop the transfer before it finishes. If a recipient clicks Cancel, the transfer continues to any other members. If the sender clicks Cancel, the transfer is stopped to all members.
The transferred Clipboard data is stored in the recipient's Clipboard.
