Some Live Help functions are only available with specific communications type.
The following table shows details of the limited functions.
Communications Type | |||||
|---|---|---|---|---|---|
Support Centers [Live Help CM] | Support Centers [Live Help Connect] | TCP/IP Direct Connect | Modem | ||
Function | Running Client as a Service |
|
|
| Not Available |
Restricted Connections List |
| Not Available |
| Not Available | |
Encryption of Session Data |
|
|
| Not Available | |
Windows Group Based Authentication |
|
|
| Not Available | |
When you use Support Centers for your Live Help communications, Live Help Client and Live Help Connection Manager / Live Help Connect will start sending each other a KeepAlive packet (to make sure the other computer is not dead) when the Live Help Client program is started. As a result, the Client system is always connected to the Internet and communicating with Live Help Connection Manager / Live Help Connect, and charged for Internet connections whenever Live Help Client is running. Therefore, it is recommended to configure Live Help Client to "not run as a service" and to manually launch it when you use it, if you use Support Centers for your Live Help communications.
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