After installing Live Help Client, remote operation can be performed through PC with Live Help Expert installed.
The installation includes the following methods:
Wizard pattern installation
Silent installation
Method for installing Live Help Client is also recorded in the "Installation Wizard" in the displayed window when inserting DVD-ROM of Systemwalker Desktop Patrol into PC. View it.
Also, if you install a CT that includes remote operation, Live Help Client is installed. Refer to "2.7 Install CT" for details on the installation procedure for a CT that includes remote operation.
Note
When specifying the installation target of Live Help Client by using manual or user-defined wizard function, do not specify the folder with CS installed and its affiliated folders.
Point
By using the "Software Distribution" function, software can be installed easily.
Besides, if Setup in silent mode is used, Live Help Client can be installed automatically.
For software distribution function, refer to Systemwalker Desktop Patrol Operation Guide: for Administrators.
Wizard pattern installation
The procedures for installing Live Help Client in wizard pattern are as follows:
Log on to Windows using an account that belongs to the Administrators group.
If you are using other applications, close them.
After inserting DVD-ROM of Systemwalker Desktop Patrol into PC, the Setup window of Systemwalker Desktop Patrol will be displayed, close it.
Select My Computer > DVD-ROM Drive, select File > Open of the menu.
In the "setup\livehelp\Client" folder, double-click "swsetup.exe".
The Systemwalker Live Help Client window is displayed.
For remote operation
Select Documents, view the manual and complete the installation.
Perform silent installation
Method of installation in silent mode is as follows:
Log on to Windows using an account that belongs to the Administrators group.
If you are using other applications, close them.
After inserting DVD-ROM of Systemwalker Desktop Patrol into PC, the Setup window of Systemwalker Desktop Patrol will be displayed, close it.
Select My Computer > DVD-ROM Drive, select File > Open of the menu.
In the "setup\livehelp\LiveHelp_Client_Install" folder, double-click "Setup.bat" to perform silent installation.
