If a problem has occurred, start by checking the contents of error messages output by this product and perform actions.
The actions are described in "Part 6 Messages".
If the problem cannot be resolved, collect the data shown below from the Admin Server or L-Server (business server) where the problem occurred.
Admin server
Collect the following files:
[Windows]
<ServerView Resource Orchestrator installation directory>\RCXCFMG\bin\cfmgcommand.properties <ServerView Resource Orchestrator installation directory>\RCXCFMG\config\* <ServerView Resource Orchestrator installation directory>\RCXCFMG\logs\* <ServerView Resource Orchestrator installation directory>\SWRBAM\FJSVlnkbs\lnk02\log
[Linux]
/etc/opt/FJSVcfmg/bin/* /etc/opt/FJSVcfmg/config/* /opt/FJSVlnkbs/lnk02/LOG/* /var/opt/FJSVcfmg/logs/*
L-Server (business server)
Collect the following files:
[Windows]
%SystemDrive%\ProgramData\Fujitsu\FJSVswrbac\cfmg\log\* <Installation destination of agent>\FJSVlnkbs\lnk02\log\*
For Windows Server 2003, the output destination is as follows:
%SystemDrive%\Documents and Settings\All Users\Application Data\Fujitsu\FJSVswrbac\cfmg\log\* <Installation destination of agent>\FJSVlnkbs\lnk02\log\*
[Linux]
/opt/FJSVlnkbs/lnk02/LOG/* /var/opt/FJSVswrbac/cfmg/log/*
Point
The log output destinations described here are the defaults. Since log output destinations can be changed, check the actual output destinations. Refer to "9.1 Log Output" for information on log output.
