This chapter explains the flow of actions required when problems occur.
It is recommended to collect data for investigation in order to determine the cause of problems that occur for the software parameter setting function. The collection of investigation data immediately after a problem occurs enables the problem to be investigated and the cause to be determined if the troubleshooting methods in this chapter do not resolve the problem.
Take the following steps after a problem has occurred:
If a problem is thought to have occurred, start by collecting data for investigation.
Perform the actions and checking for each phenomenon that occurs.
If the problem has been resolved, continue operation with no change.
Keep the data that was collected in step 1 so that it can be used when the next problem occurs.
If the problem was unable to be resolved, send the data that was collected in step 1 to Fujitsu technical support and request an investigation.
