Collect the troubleshooting data when a problem occurs on the system where this product is being used so that Fujitsu technical support can investigate the problem.
There are two types of troubleshooting data. Collect the data that is required for the purposes described below.
Collecting the initial troubleshooting data
Collect the data required for initial triage of the cause of the problem that occurred and contact Fujitsu technical support.
The amount of information collection is small and so can be easily sent by means such as email.
Refer to "16.2.2 Collecting Initial Troubleshooting Data" for details.
Collecting detailed troubleshooting data
It is sometimes possible to determine the cause by using just the initial troubleshooting data, but more troubleshooting data may be required for some problems.
It is then necessary to collect more detailed troubleshooting data. Detailed investigation involves collecting large number of resources that are needed to determine the cause of a problem that has occurred.
Consequently, the information collected will be larger than the initial troubleshooting data collected to triage the problem.
If requested by Fujitsu technical support, send the detailed troubleshooting data that has been collected.
Refer to "16.2.3 Collecting Detailed Troubleshooting Data" for details.
Note
Collect the troubleshooting data quickly when a problem occurs. The information required to investigate a problem disappears as time passes.
