This section describes how to collect detailed troubleshooting data needed to determine the cause of a problem.
When the cause of a problem cannot be determined just from the initial troubleshooting data, more detailed troubleshooting data is required.
The troubleshooting data required to determine the cause of a problem is collected by executing the troubleshooting data collection commands (rcxadm mgrctl snap -full and rcxadm agtctl snap -full) on servers.
80 MB of available space is required to execute this feature.
On the server where resources are to be collected, use the following procedure to collect the resources.
Log in to the server where the data will be collected using root permissions.
Execute the rcxadm mgrctl snap -full or rcxadm agtctl snap -full command.
Note that the command executed depends on the server where the resources are collected.
When collecting on a master server
# /opt/FJSVrcvmr/bin/rcxadm mgrctl snap -full [-dir directory] <Enter>When collecting on a slave server
# /opt/FJSVrcxat/bin/rcxadm agtctl snap -full [-dir directory] <Enter>Send the information collected to Fujitsu technical support.
Refer to "rcxadm agtctl" or "rcxadm mgrctl" in the "ServerView Resource Orchestrator Express/Virtual Edition V3.1.0 Command Reference" for details.