ServerView Resource Orchestrator V3.1.1 Troubleshooting

9.2 When a Tenant Administrator or a Tenant User Tries to Perform an Operation such as Starting or Stopping a Server, a Message Saying the Right is not Granted is Displayed, and the Operation Fails

A message similar to the one below is displayed (the exact message varies depending on the operation):

"Processing can't be continued because the right to stop the server is not granted."

Cause

The cause is one of the followings:

1. The user's rule does not have access authority for the operation.

2. The right of the user to operate the L-Platform has not been set correctly.

Action

List the access authority of the user's role and ensure that the access authority for the operation is set (refer to "Chapter 12 Access Authority Customize Commands" in the "Reference Guide (Command/XML) CE" for details).

1. If the access authority is not set, the operation is expected to fail.
   To change the access authority setting, use the commands mentioned earlier.

2. If the access authority is set, the right to operate the L-Platform may have not been set successfully.
   The right to operate the L-Platform can be set as follows:

   1. Log in as a dual-role administrator or an infrastructure administrator, and open the Tenants tab.

   2. List the L-Platforms of the tenant that the L-Platform to set the right belongs to.

   3. Change the owner of the L-Platform to a user with the tenant administrator role.

   4. Change the owner back to the user of the failed operation.