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ServerView Resource Orchestrator V3.1.1 Troubleshooting
ServerView

9.1 Deployment Is Successful but Connection Cannot Be Performed Using IP Address of L-Server

Cause

The cause is one of the following:

  1. These scenarios occur when image creation is implemented repeatedly after a Windows L-Server is deployed.
    This product uses Sysprep for Windows images. The number of times it can be used is limited, so image creation cannot be implemented repeatedly.

  2. There is a possibility that Sysprep is failing due to software installed on the L-Server which collected the image.


Action

Take action 1 in response to cause 1 and action 2 in response to cause 2.

  1. See whether the deployment is successful, but connection cannot be performed using the IP address of the L-Server (Windows) displayed in the management window. Also, server virtualization software such as VMware has a function that allows connection to an L-Server using a console instead of an IP address. Use this function to login to Windows. If this happens, check whether any of the following are occurring:

    • Password resetting is requested, and

      Login is impossible because password resetting fails.

    • Password resetting is requested, and

      Login is successful but the correct IP address has not been set.

    Reinstall Windows to perform image re-creation.


  2. Check if the message "Windows could not finish configuring the system" is displayed.

    Identify the software which is the cause and do not install it. In order to identify the source of the problem, install the operating system and programs one by one and check the point where the problem occurs. However, the problem may occur even if the software identified as the cause of the problem is uninstalled. Ensure the process is performed starting from installing the operating system.