Purpose of This Document
This manual provides information on the corrective action to be taken when trouble occurs during installation or operation of this product.
Intended Readers
This manual is written for people who will install, operate, and maintain systems using Resource Orchestrator.
Structure of This Document
This manual is composed as follows:
Explains the flow for troubleshooting.
Explains the corrective actions for trouble involving Virtual Edition.
Explains the corrective actions for trouble that occurs when operating L-Servers.
Explains the corrective actions for trouble that occurs when operating images or cloning images.
Explains the corrective actions for trouble that occurs during snapshot operations.
Explains the corrective actions for trouble that occurs during operation of VM management software or server virtualization software.
Explains the corrective actions for trouble that occurs when operating the ROR console.
Explains strategies for handling problems in the operation of L-Platform management functions.
Explains strategies for handling problems with L-Platform operations.
Explains strategies for handling problems with VM hosts operations.
Explains strategies for handling problems with Dashboard operations.
Document Conventions
The notation in this manual conforms to the following conventions.
When there is different information for the different versions of Resource Orchestrator, it is indicated as follows:
[All Editions] | Sections relevant for all editions |
[Cloud Edition] | Sections related to Cloud Edition |
[Virtual Edition] | Sections related to Virtual Edition |
When using Resource Orchestrator and the functions necessary differ due to the necessary basic software (OS), it is indicated as follows:
[Windows Manager] | Sections related to Windows manager |
[Linux Manager] | Sections related to Linux manager |
[Windows] | Sections related to Windows |
[Linux] | Sections related to Linux |
[Solaris] | Sections related to Solaris |
[VMware] | Sections related to VMware |
[Hyper-V] | Sections related to Hyper-V |
[Xen] | Sections related to RHEL5-Xen |
[KVM] | Sections related to RHEL-KVM |
[Solaris Zones] | Sections related to Solaris zones |
[OVM for x86 2.2] | Sections related to Oracle VM Server for x86 2.2 |
[OVM for x86 3.2] | Sections related to Oracle VM Server for x86 3.2 |
[OVM for SPARC] | Sections related to Oracle VM Server for SPARC |
[Citrix Xen] | Sections related to Citrix XenServer |
[Physical Servers] | Sections related to physical servers |
Unless specified otherwise, the blade servers mentioned in this manual refer to PRIMERGY BX servers.
Oracle Solaris may also be indicated as Solaris, Solaris Operating System, or Solaris OS.
Oracle Solaris Zones may also be indicated as Solaris Containers or Solaris Container.
Oracle VM Server for x86 may also be indicated as Oracle VM.
In Resource Orchestrator the following servers are referred to as SPARC Enterprise.
SPARC Enterprise M3000/M4000/M5000/M8000/M9000
SPARC Enterprise T5120/T5140/T5220/T5240/T5440
In Resource Orchestrator the following servers are referred to as Fujitsu M10.
FUJITSU M10-1/M10-4/M10-4S
Fujitsu M10 is sold as SPARC M10 by fujitsu in Japan. Fujitsu M10 and SPARC M10 are identical products.
References and character strings or values requiring emphasis are indicated using double quotes ( " ).
Window names, dialog names, menu names, and tab names are shown enclosed by brackets ( [ ] ).
Button names are shown enclosed by angle brackets (< >) or square brackets ([ ]).
The order of selecting menus is indicated using [ ]-[ ].
Text to be entered by the user is indicated using bold text.
Variables are indicated using italic text and underscores.
The ellipses ("...") in menu names, indicating settings and operation window startup, are not shown.
The ">" used in Windows is included in usage examples. When using Linux, read ">" as meaning "#".
If using Windows 8 or Windows Server 2012, please note the following:
Operations descriptions in this manual use examples assuming operating systems up to Windows 7 and Windows Server 2008 - if using this product with Windows 8 or Windows Server 2012, read instructions regarding the [Start] menu as if they were instructions for the [Apps] page.
Display the [Apps] page by right-clicking in the [Start] screen, and then clicking on [All apps].
Menus in the ROR Console
Operations on the ROR console can be performed using either the menu bar or pop-up menus.
By convention, procedures described in this manual only refer to pop-up menus.
Regarding Installation Folder Paths
The installation folder path may be given as C:\Fujitsu\ROR in this manual.
Replace it as shown below.
When using Windows 64-bit (x64)
C:\Program Files (x86)\Resource Orchestrator
When using Windows 32-bit (x86)
C:\Program Files\Resource Orchestrator
Command Examples
The paths used in command examples are abbreviated. When executing commands, do so using the path given in "Name".
Web Site URLs
URLs provided as reference sources within the main text are correct as of August 2013.
Please understand that they are subject to change without notice.
Abbreviations
The following abbreviations are used in this manual:
Abbreviation | Products |
|---|---|
Windows | Microsoft(R) Windows Server(R) 2003 R2, Standard Edition |
Windows Server 2003 | Microsoft(R) Windows Server(R) 2003 R2, Standard Edition |
Windows 2003 x64 Edition | Microsoft(R) Windows Server(R) 2003 R2, Standard x64 Edition |
Windows Server 2008 | Microsoft(R) Windows Server(R) 2008 Standard |
Windows 2008 x86 Edition | Microsoft(R) Windows Server(R) 2008 Standard (x86) |
Windows 2008 x64 Edition | Microsoft(R) Windows Server(R) 2008 Standard (x64) |
Windows Server 2012 | Microsoft(R) Windows Server(R) 2012 Standard |
Windows PE | Microsoft(R) Windows(R) Preinstallation Environment |
Windows XP | Microsoft(R) Windows(R) XP Professional operating system |
Windows Vista | Windows Vista(R) Business |
Windows 7 | Windows(R) 7 Professional |
Windows 8 | Windows(R) 8 Pro |
Linux | Red Hat(R) Enterprise Linux(R) 5 (for x86) |
Red Hat Enterprise Linux | Red Hat(R) Enterprise Linux(R) 5 (for x86) |
Red Hat Enterprise Linux 5 | Red Hat(R) Enterprise Linux(R) 5 (for x86) |
Red Hat Enterprise Linux 6 | Red Hat(R) Enterprise Linux(R) 6.2 (for x86) |
RHEL5-Xen | Red Hat(R) Enterprise Linux(R) 5.4 (for x86) Linux Virtual Machine Function |
RHEL-KVM | Red Hat(R) Enterprise Linux(R) 6.2 (for x86) Virtual Machine Function |
DOS | Microsoft(R) MS-DOS(R) operating system, DR DOS(R) |
SUSE Linux Enterprise Server | SUSE(R) Linux Enterprise Server 11 for x86 |
OVM for x86 2.2 | Oracle(R) VM Server for x86 2.2 |
OVM for x86 3.2 | Oracle(R) VM Server for x86 3.2 |
OVM for SPARC | Oracle(R) VM Server for SPARC |
Oracle VM Manager | Oracle(R) VM Manager |
Citrix XenServer | Citrix XenServer(R) 6.0 |
ESC | ETERNUS SF Storage Cruiser |
GLS | PRIMECLUSTER GLS |
Navisphere | EMC Navisphere Manager |
Solutions Enabler | EMC Solutions Enabler |
MSFC | Microsoft Failover Cluster |
Solaris | Oracle Solaris10 05/09 (Update7) Media Pack |
SCVMM | System Center Virtual Machine Manager 2008 R2 |
VMware | VMware vSphere(R) 4 |
VMware ESX | VMware(R) ESX(R) |
VMware ESX 4 | VMware(R) ESX(R) 4 |
VMware ESXi | VMware(R) ESXi(TM) |
VMware ESXi 5.0 | VMware(R) ESXi(TM) 5.0 |
VMware ESXi 5.1 | VMware(R) ESXi(TM) 5.1 |
VMware Tools | VMware(R) Tools |
VMware vSphere 4.0 | VMware vSphere(R) 4.0 |
VMware vSphere 4.1 | VMware vSphere(R) 4.1 |
VMware vSphere 5 | VMware vSphere(R) 5 |
VMware vSphere 5.1 | VMware vSphere(R) 5.1 |
VMware vSphere Client | VMware vSphere(R) Client |
VMware vCenter Server | VMware(R) vCenter(TM) Server |
VMware vClient | VMware(R) vClient(TM) |
VMware FT | VMware(R) Fault Tolerance |
VMware DRS | VMware(R) Distributed Resource Scheduler |
VMware DPM | VMware(R) Distributed Power Management |
VMware vDS | VMware(R) vNetwork Distributed Switch |
VMware Storage VMotion | VMware(R) Storage VMotion |
VIOM | ServerView Virtual-IO Manager |
BladeLogic | BMC BladeLogic Server Automation |
Internet Explorer | Windows(R) Internet Explorer(R) 8 |
ServerView Agent | ServerView SNMP Agents for MS Windows (32bit-64bit) |
RCVE | ServerView Resource Coordinator VE |
ROR | ServerView Resource Orchestrator |
ROR VE | ServerView Resource Orchestrator Virtual Edition |
ROR CE | ServerView Resource Orchestrator Cloud Edition |
Resource Coordinator | Systemwalker Resource Coordinator |
Export Administration Regulation Declaration
Documents produced by FUJITSU may contain technology controlled under the Foreign Exchange and Foreign Trade Control Law of Japan. Documents which contain such technology should not be exported from Japan or transferred to non-residents of Japan without first obtaining authorization from the Ministry of Economy, Trade and Industry of Japan in accordance with the above law.
Trademark Information
BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries.
Citrix(R), Citrix XenServer(R), Citrix Essentials(TM), and Citrix StorageLink(TM) are trademarks of Citrix Systems, Inc. and/or one of its subsidiaries, and may be registered in the United States Patent and Trademark Office and in other countries.
Dell is a registered trademark of Dell Computer Corp.
EMC, EMC2, CLARiiON, Symmetrix, and Navisphere are trademarks or registered trademarks of EMC Corporation.
HP is a registered trademark of Hewlett-Packard Company.
IBM is a registered trademark or trademark of International Business Machines Corporation in the U.S.
Linux is a trademark or registered trademark of Linus Torvalds in the United States and other countries.
Microsoft, Windows, MS-DOS, Windows Server, Windows Vista, Excel, Active Directory, and Internet Explorer are either registered trademarks or trademarks of Microsoft Corporation in the United States and other countries.
NetApp is a registered trademark of Network Appliance, Inc. in the US and other countries. Data ONTAP, Network Appliance, and Snapshot are trademarks of Network Appliance, Inc. in the US and other countries.
Oracle and Java are registered trademarks of Oracle and/or its affiliates in the United States and other countries.
Oracle is a registered trademark of Oracle Corporation and/or its affiliates.
Red Hat, RPM and all Red Hat-based trademarks and logos are trademarks or registered trademarks of Red Hat, Inc. in the United States and other countries.
Spectrum is a trademark or registered trademark of Computer Associates International, Inc. and/or its subsidiaries.
SUSE is a registered trademark of SUSE LINUX AG, a Novell business.
VMware, the VMware "boxes" logo and design, Virtual SMP, and VMotion are registered trademarks or trademarks of VMware, Inc. in the United States and/or other jurisdictions.
ServerView and Systemwalker are registered trademarks of FUJITSU LIMITED.
All other brand and product names are trademarks or registered trademarks of their respective owners.
Notices
The contents of this manual shall not be reproduced without express written permission from FUJITSU LIMITED.
The contents of this manual are subject to change without notice.
Issue Date and Version
Month/Year Issued, Edition | Manual Code |
|---|---|
July 2012, First Edition | J2X1-7672-01ENZ0(00) |
October 2012, Second Edition | J2X1-7672-02ENZ0(00) |
December 2012, Third Edition | J2X1-7672-03ENZ0(00) |
January 2013, Fourth Edition | J2X1-7672-04ENZ0(00) |
June 2013, Edition 4.1 | J2X1-7672-04ENZ0(01) |
August 2013, Edition 4.2 | J2X1-7672-04ENZ0(02) |
Copyright
Copyright 2010-2013 FUJITSU LIMITED
