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ETERNUS SF Express V15.3/ Storage Cruiser V15.3/ AdvancedCopy Manager V15.3 Messages
ETERNUS

A.5 Detail error messages of device information acquisition

This appendix explains in detail the error messages produced when the following events occur during acquisition or display of device information:

The messages explained in the appendix are logged to the following locations on the Managed Server.

Table A.2 Detail error messages on acquisition/reflection of device information

No.

Error Message

Explanation

Action Plan

1

[ERROR]NSP-API call exited abnormally. Volume=volumeName Error=STXerrno Sense(SK SC SS)=SK SC SS message

Calling the hardware interface failed.

Depending on the output message, refer to "A.4 Detail error messages of ETERNUS Disk storage system" and take appropriate action based on the description of action to be taken.

2

[ERROR]The device information file is not consistent with the system devices. Try again with fetching all device information.

Device information file "device.ini" does not match system information.

For Windows:
Execute acquisition/reflection of information on all devices.

3

[ERROR]Writing the inifile failed. Filename=fileName Section=section Key=key Value=value

Writing the INI file failed.

For Windows:
Check the INI file status.

4

[ERROR]Reading the inifile failed. Filename=fileName Section=section Key=key

Reading the INI file failed.

For Windows:
Check the INI file status.

5

[ERROR]An API call exited abnormally. API=api Device=deviceName Error=errno message

Calling the API failed.

For Solaris, Linux, HP-UX, or AIX:
Check the device status.

6

[ERROR]An API call exited abnormally. API=api Device=deviceName Volume=volumeName Error=valueOfGetLastError message

Calling the API failed.

For Windows:
Check the device status.

7

[ERROR]A created process is exited abnormally. Command=commandName ExitCode=exitCode

An internally executed command ended with an error.

Resolve the error, and re-execute the command if situation allows.

8

[ERROR]There is no result of the command. Command=commandName

No results were output from the internally executed command.

9

Errors other than those above

A system error occurred.

Collect the information required for troubleshooting and contact a Fujitsu system engineer. (*1)

*1: Refer to "Collecting maintenance information" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on how to collect the information required for troubleshooting.